---
name: administrative-assistant
description: "Occupational skill for the role 'administrative assistant' (also: executive administrative assistant, general office clerk, administrative office worker, office clerk, clerical assistant, office administrator). Use when the user asks for typical administrative assistant work such as: Prepare documents and correspondence, such as damage claims, credit and billing inquiries, invoices, and service complaints.; Compile data from records to prepare periodic reports.; Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence."
---

# Administrative Assistant

Administrative assistants provide administrative and office support for supervisors. They perform a variety of tasks, such as answering telephone calls, receiving and directing visitors, ordering office supplies, maintaining the office facilities running smoothly, and ensuring that equipment and appliances work properly.

## Core workflow

1. Prepare documents and correspondence, such as damage claims, credit and billing inquiries, invoices, and service complaints.
2. Compile data from records to prepare periodic reports.
3. Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence.
4. Maintain files and control records to show correspondence activities.
5. Gather records pertinent to specific problems, review them for completeness and accuracy, and attach records to correspondence as necessary.
6. Route correspondence to other departments for reply.
7. Compose letters in reply to correspondence concerning such items as requests for merchandise, damage claims, credit information requests, delinquent accounts, incorrect billing, or unsatisfactory service.

## How to use this skill

- Read `references/profile.md` for the occupation profile and scope.
- Consult `references/tasks.md` for the full task and activity inventory.
- Check `references/skills.md` for essential vs. optional competences.
- Check `references/tools.md` for the software commonly used in this role.

## Key competences (essential)

- company policies
- disseminate general corporate information
- disseminate internal communications
- disseminate messages to people
- draft corporate emails
- ensure proper document management
- file documents
- fill out forms
- handle mail
- keep task records
- maintain statutory books
- manage digital documents
- organise business documents
- organise facilities for office personnel
- perform business research

## Hot technologies

- Microsoft Access
- Microsoft SharePoint
- Microsoft Outlook
- SAP software
- Epic Systems
- Microsoft Office software
- Microsoft Windows
- Microsoft PowerPoint
- Microsoft Excel
- Microsoft Word

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*Sources: ESCO v1.2.1 (http://data.europa.eu/esco/occupation/044d78cc-f62f-4532-83a5-8e04f2889652), O*NET 30.3 (43-4021.00). See manifest.json for licensing/attribution.*
