---
name: data-entry-supervisor
description: "Occupational skill for the role 'data entry supervisor' (also: data processing supervisor, data records supervisor, data entry clerks supervisor, data processing coordinator, data control clerk supervisor, data entry coordinator). Use when the user asks for typical data entry supervisor work such as: Resolve customer complaints or answer customers' questions regarding policies and procedures.; Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.; Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes."
---

# Data Entry Supervisor

Data entry supervisors manage the day-to-day operations of data entry staff. They organise the workflow and tasks.

## Core workflow

1. Resolve customer complaints or answer customers' questions regarding policies and procedures.
2. Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
3. Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
4. Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
5. Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
6. Train or instruct employees in job duties or company policies or arrange for training to be provided.
7. Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
8. Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.

## How to use this skill

- Read `references/profile.md` for the occupation profile and scope.
- Consult `references/tasks.md` for the full task and activity inventory.
- Check `references/skills.md` for essential vs. optional competences.
- Check `references/tools.md` for the software commonly used in this role.

## Key competences (essential)

- apply information security policies
- company policies
- database
- documentation types
- estimate duration of work
- gather feedback from employees
- information confidentiality
- introduce new employees
- LDAP
- LINQ
- manage employee complaints
- manage schedule of tasks
- MDX
- motivate employees
- N1QL

## Hot technologies

- Intuit QuickBooks
- IBM SPSS Statistics
- Tableau
- Slack
- Salesforce software
- Microsoft Access
- Oracle Database
- Yardi software
- Adobe Acrobat
- Microsoft SharePoint

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*Sources: ESCO v1.2.1 (http://data.europa.eu/esco/occupation/af355ac4-dd89-44df-99a6-bba70202d6fe), O*NET 30.3 (43-1011.00). See manifest.json for licensing/attribution.*
