# Competences — office manager

Source: ESCO v1.2.1 occupation-skill relations (http://data.europa.eu/esco/occupation/6e6839b6-099c-4802-906e-7f2c8203ee69).

## Essential

- **analyse staff capacity** (skill/competence)
- **cost management** (knowledge)
- **create a work atmosphere of continuous improvement** (skill/competence)
- **give instructions to staff** (skill/competence)
- **identify process improvements** (skill/competence)
- **implement corporate governance** (skill/competence)
- **manage administrative systems** (skill/competence)
- **manage needs for stationery items** (skill/competence)
- **manage office appliance requirements** (skill/competence)
- **manage office facility systems** (skill/competence)
- **manage staff** (skill/competence)
- **office software** (knowledge)
- **perform clerical duties** (skill/competence)
- **use different communication channels** (skill/competence)
- **use office systems** (skill/competence)
- **video conferencing tool** (knowledge)
- **write work-related reports** (skill/competence)

## Optional

- accounting techniques (knowledge)
- assess employees' capability levels (skill/competence)
- communicate with customers (skill/competence)
- contract law (knowledge)
- develop classification systems (skill/competence)
- document sharing procedures (knowledge)
- financial capability (knowledge)
- labour legislation (knowledge)
- maintain contract administration (skill/competence)
- manage accounts (skill/competence)
- manage budgets (skill/competence)
- plan shifts of employees (skill/competence)
- prepare financial statements (skill/competence)
- project management (knowledge)
- recruit employees (skill/competence)
- revise drafts made by managers (skill/competence)
- tax legislation (knowledge)
- trade union regulations (knowledge)
- train employees (skill/competence)
- use customer relationship management software (skill/competence)
