# Tools & technology — customer contact centre information clerk

Source: O*NET 30.3 'Software Skills' for 43-4051.00.

| Software | Category | Hot technology |
|---|---|---|
| Intuit QuickBooks | Accounting software | yes |
| Slack | Cloud-based data access and sharing software | yes |
| Salesforce software | Customer relationship management CRM software | yes |
| Microsoft Access | Data base user interface and query software | yes |
| Oracle Database | Data base user interface and query software | yes |
| Yardi software | Data base user interface and query software | yes |
| Adobe Acrobat | Document management software | yes |
| Microsoft SharePoint | Document management software | yes |
| Microsoft Outlook | Electronic mail software | yes |
| Oracle PeopleSoft | Enterprise resource planning ERP software | yes |
| SAP software | Enterprise resource planning ERP software | yes |
| Adobe Creative Cloud software | Graphics or photo imaging software | yes |
| Adobe Illustrator | Graphics or photo imaging software | yes |
| Adobe Photoshop | Graphics or photo imaging software | yes |
| MEDITECH software | Medical software | yes |
| Microsoft Office software | Office suite software | yes |
| Apple macOS | Operating system software | yes |
| Microsoft Windows | Operating system software | yes |
| Microsoft PowerPoint | Presentation software | yes |
| Microsoft Teams | Project management software | yes |
| Microsoft Excel | Spreadsheet software | yes |
| Kronos Workforce Timekeeper | Time accounting software | yes |
| Zoom | Video conferencing software | yes |
| Facebook | Web page creation and editing software | yes |
| Google Docs | Word processing software | yes |
| Microsoft Word | Word processing software | yes |
| Citrix cloud computing software | Access software |  |
| Fund accounting software | Accounting software |  |
| Sage 50 Accounting | Accounting software |  |
| Tax software | Accounting software |  |
| SugarSync | Backup or archival software |  |
| IBM Cognos Impromptu | Business intelligence and data analysis software |  |
| Dropbox | Cloud-based data access and sharing software |  |
| Google Drive | Cloud-based data access and sharing software |  |
| IBM Domino | Communications server software |  |
| ShoreTel | Communications server software |  |
| Padlet | Computer based training software |  |
| Multi-channel contact center software | Contact center software |  |
| Timpani Contact Center | Contact center software |  |
| Timpani Email | Contact center software |  |
| Applied Systems Vision | Customer relationship management CRM software |  |
| Austin Logistics CallSelect | Customer relationship management CRM software |  |
| Austin Logistics CallTech | Customer relationship management CRM software |  |
| Austin Logistics Valeo | Customer relationship management CRM software |  |
| Avidian Technologies Prophet | Customer relationship management CRM software |  |
| Blackbaud The Raiser's Edge | Customer relationship management CRM software |  |
| Customer account management software | Customer relationship management CRM software |  |
| Customer complaint ticketing management software | Customer relationship management CRM software |  |
| Customer service and support software | Customer relationship management CRM software |  |
| Hosted Support ezSupport Pro | Customer relationship management CRM software |  |
| Lynk Everest | Customer relationship management CRM software |  |
| Parature eTicket | Customer relationship management CRM software |  |
| Sales force automation software | Customer relationship management CRM software |  |
| Salesforce.com Salesforce CRM | Customer relationship management CRM software |  |
| Telemation e-CRM | Customer relationship management CRM software |  |
| SAP Crystal Reports | Data base reporting software |  |
| Airtable | Data base user interface and query software |  |
| AS/400 Database | Data base user interface and query software |  |
| Customer service knowledge generation software | Data base user interface and query software |  |
| Data entry software | Data base user interface and query software |  |
| Database software | Data base user interface and query software |  |
| FileMaker Pro | Data base user interface and query software |  |
| Stamps.com software | Data base user interface and query software |  |
| Skype | Desktop communications software |  |
| Microsoft Publisher | Desktop publishing software |  |
| Astute Solutions PowerCenter | Electronic mail software |  |
| IBM Notes | Electronic mail software |  |
| Microsoft Exchange | Electronic mail software |  |
| Microsoft Dynamics | Enterprise resource planning ERP software |  |
| Microsoft Dynamics GP | Enterprise resource planning ERP software |  |
| NetSuite ERP | Enterprise resource planning ERP software |  |
| Oracle JD Edwards EnterpriseOne | Enterprise resource planning ERP software |  |
| Sage MAS 200 ERP | Enterprise resource planning ERP software |  |
| SAP Business Objects | Enterprise resource planning ERP software |  |
| IBM Power Systems software | Enterprise system management software |  |
| Open Text Fax Server, RightFax Edition | Fax software |  |
| Delphi Technology | Financial analysis software |  |
| Oracle E-Business Suite Financials | Financial analysis software |  |
| j2 Global Communications onebox | Helpdesk or call center software |  |
| ADP Workforce Now | Human resources software |  |
| Human resource management software HRMS | Human resources software |  |
| Oracle Taleo | Human resources software |  |
| LexisNexis | Information retrieval or search software |  |
| GroupMe | Instant messaging software |  |
| Microsoft Internet Explorer | Internet browser software |  |
| Voice over internet protocol VoIP system software | Internet protocol IP multimedia subsystem software |  |
| iShip | Materials requirements planning logistics and supply chain software |  |
| Healthcare common procedure coding system HCPCS | Medical software |  |
| Medical condition coding software | Medical software |  |
| Medical procedure coding software | Medical software |  |
| Unified messaging software | Mobile messaging service software |  |
| Nearpod | Multi-media educational software |  |
| Active Data Online WebChat | Network conferencing software |  |
| eStara Softphone | Network conferencing software |  |
| Parature eRealtime | Network conferencing software |  |
| Timpani Chat | Network conferencing software |  |
| Virtual private networking VPN software | Network security and virtual private network VPN equipment software |  |
| Handheld computer device software | Operating system software |  |
| Main Street Softworks Monetra | Point of sale POS software |  |
| Apple Keynote | Presentation software |  |
| Poll Everywhere | Presentation software |  |
| McAfee | Transaction security and virus protection software |  |
| NortonLifeLock cybersecurity software | Transaction security and virus protection software |  |
| FaceTime | Video conferencing software |  |
| Google Meet | Video conferencing software |  |
| LogMeIn GoToMeeting | Video conferencing software |  |
| YouTube | Video creation and editing software |  |
| DSC Pacer Interactive Voice Response System | Voice recognition software |  |
| Google Sites | Web page creation and editing software |  |
| LinkedIn | Web page creation and editing software |  |
| Social media sites | Web page creation and editing software |  |
| Microsoft OneNote | Word processing software |  |
