---
name: host-hostess
description: "Occupational skill for the role 'host/hostess' (also: hostess, host, airport host, airport hostess, airport host/hostess). Use when the user asks for typical host/hostess work such as: Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.; Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.; Answer telephone calls and respond to inquiries or transfer calls."
---

# Host/Hostess

Hosts/hostesses welcome and inform visitors at airports, train stations, hotels, exhibitions fairs, and function events and/or attend to passengers in the mean of transport.

## Core workflow

1. Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
2. Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
3. Answer telephone calls and respond to inquiries or transfer calls.
4. Inspect dining and serving areas to ensure cleanliness and proper setup.
5. Inspect restrooms for cleanliness and availability of supplies, and clean restrooms when necessary.
6. Take and prepare to-go orders.
7. Assist other restaurant workers by serving food and beverages, or by bussing tables.
8. Provide guests with menus.

## How to use this skill

- Read `references/profile.md` for the occupation profile and scope.
- Consult `references/tasks.md` for the full task and activity inventory.
- Check `references/skills.md` for essential vs. optional competences.
- Check `references/tools.md` for the software commonly used in this role.

## Key competences (essential)

- answer incoming calls
- assist clients with special needs
- communicate verbal instructions
- demonstrate intercultural competences in hospitality services
- distribute local information materials
- escort visitors to places of interest
- greet guests
- handle personal identifiable information
- identify customer's needs
- inform tourist groups on logistical times
- maintain customer service
- maintain relationship with customers
- manage tourist groups
- promote the use of sustainable transport
- provide tourism related information

## Hot technologies

- Microsoft Office software
- Microsoft Windows
- Microsoft Excel
- Facebook

---
*Sources: ESCO v1.2.1 (http://data.europa.eu/esco/occupation/a6007269-912a-4445-b792-b4d5fe016bb2), O*NET 30.3 (35-9031.00). See manifest.json for licensing/attribution.*
