---
name: travel-agent
description: "Occupational skill for the role 'travel agent' (also: reservations agent, travel booking agent, sales agent, travel sales agent). Use when the user asks for typical travel agent work such as: Record and maintain information on clients, vendors, and travel packages.; Collect payment for transportation and accommodations from customer.; Converse with customer to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required."
---

# Travel Agent

Travel agents design and market travel programme itineraries for potential travellers or visitors.

## Core workflow

1. Record and maintain information on clients, vendors, and travel packages.
2. Collect payment for transportation and accommodations from customer.
3. Converse with customer to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required.
4. Compute cost of travel and accommodations, using calculator, computer, carrier tariff books, and hotel rate books, or quote package tour's costs.
5. Book transportation and hotel reservations, using computer or telephone.
6. Plan, describe, arrange, and sell itinerary tour packages and promotional travel incentives offered by various travel carriers.
7. Provide customer with brochures and publications containing travel information, such as local customs, points of interest, or foreign country regulations.
8. Print or request transportation carrier tickets, using computer printer system or system link to travel carrier.

## How to use this skill

- Read `references/profile.md` for the occupation profile and scope.
- Consult `references/tasks.md` for the full task and activity inventory.
- Check `references/skills.md` for essential vs. optional competences.
- Check `references/tools.md` for the software commonly used in this role.

## Key competences (essential)

- achieve sales targets
- advertise travel insurance
- apply foreign languages in tourism
- comply with food safety and hygiene
- develop inclusive communication material
- distribute local information materials
- ecotourism
- educate on sustainable tourism
- engage local communities in the management of natural protected areas
- ensure the privacy of guests
- geographical areas relevant to tourism
- handle customer complaints
- handle financial transactions
- identify customer's needs
- implement marketing strategies

## Hot technologies

- Intuit QuickBooks
- SAP Concur
- Microsoft Access
- Microsoft Outlook
- Microsoft Office software
- Microsoft PowerPoint
- Microsoft Excel
- Zoom
- Microsoft Word

---
*Sources: ESCO v1.2.1 (http://data.europa.eu/esco/occupation/79f8f68c-5509-4119-9373-8bef1c364d31), O*NET 30.3 (41-3041.00). See manifest.json for licensing/attribution.*
