---
name: hospitality-revenue-manager
description: "Occupational skill for the role 'hospitality revenue manager' (also: yield manager, hospitality yields manager, hospitality revenues manager, revenue manager). Use when the user asks for typical hospitality revenue manager work such as: Greet and register guests.; Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.; Assign duties to workers, and schedule shifts."
---

# Hospitality Revenue Manager

Hospitality revenue managers maximise revenue generated from facilities such as hotels, holiday resorts and camping grounds by analysing trends and competition. They assist establishment managers in strategic decisions. Hospitality revenue managers analyse and optimise the financial potential of facilities and manage the corresponding staff.

## Core workflow

1. Greet and register guests.
2. Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.
3. Assign duties to workers, and schedule shifts.
4. Coordinate front-office activities of hotels or motels, and resolve problems.
5. Participate in financial activities, such as the setting of room rates, the establishment of budgets, and the allocation of funds to departments.
6. Confer and cooperate with other managers to ensure coordination of hotel activities.
7. Manage and maintain temporary or permanent lodging facilities.
8. Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures.

## How to use this skill

- Read `references/profile.md` for the occupation profile and scope.
- Consult `references/tasks.md` for the full task and activity inventory.
- Check `references/skills.md` for essential vs. optional competences.
- Check `references/tools.md` for the software commonly used in this role.

## Key competences (essential)

- analyse booking patterns
- apply numeracy skills
- comply with food safety and hygiene
- develop business case
- develop financial statistics reports
- develop revenue generation strategies
- ensure cross-department cooperation
- ensure price competitiveness
- forecast occupancy demand
- implement marketing strategies
- implement sales strategies
- inspect data
- make data-driven decisions
- manage hospitality revenue
- manage staff

## Hot technologies

- Microsoft Access
- Microsoft Outlook
- Microsoft Office software
- Microsoft PowerPoint
- Microsoft Excel
- Facebook
- Microsoft Word

---
*Sources: ESCO v1.2.1 (http://data.europa.eu/esco/occupation/002da35b-7808-43f3-83bf-63596b8b351f), O*NET 30.3 (11-9081.00). See manifest.json for licensing/attribution.*
