# Tasks & work activities — ticket sales agent

Source: O*NET 30.3, occupation 43-4181.00 (Reservation and Transportation Ticket Agents and Travel Clerks).

## Task statements

- **[Core]** Keep information facilities clean during operation.
- **[Core]** Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers.
- **[Core]** Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.
- **[Core]** Answer inquiries regarding information, such as schedules, accommodations, procedures, or policies.
- **[Core]** Assemble and issue required documentation, such as tickets, travel insurance policies, or itineraries.
- **[Core]** Determine whether space is available on travel dates requested by customers, assigning requested spaces when available.
- **[Core]** Inform clients of essential travel information, such as travel times, transportation connections, or medical and visa requirements.
- **[Core]** Maintain computerized inventories of available passenger space and provide information on space reserved or available.
- **[Core]** Confer with customers to determine their service requirements and travel preferences.
- **[Core]** Examine passenger documentation to determine destinations and to assign boarding passes.
- **[Core]** Provide boarding or disembarking assistance to passengers needing special assistance.
- **[Core]** Check baggage and cargo and direct passengers to designated locations for loading.
- **[Core]** Announce arrival and departure information, using public address systems.
- **[Core]** Trace lost, delayed, or misdirected baggage for customers.
- **[Supplemental]** Open or close information facilities.
- **[Supplemental]** Prepare customer invoices and accept payment.
- **[Supplemental]** Promote particular destinations, tour packages, and other travel services.
- **[Supplemental]** Provide clients with assistance in preparing required travel documents and forms.
- **[Supplemental]** Provide customers with travel suggestions and information sources, such as guides, directories, brochures, or maps.
- **[Supplemental]** Contact customers or travel agents to advise them of travel conveyance changes or to confirm reservations.
- **[Supplemental]** Contact motel, hotel, resort, and travel operators to obtain current advertising literature.

## Detailed work activities

- Assist disabled or incapacitated individuals.
- Assist individuals with paperwork.
- Calculate costs of goods or services.
- Clean facilities or equipment.
- Collect deposits, payments or fees.
- Compile data or documentation.
- Discuss goods or services information with customers or patrons.
- Explain regulations, policies, or procedures.
- Handle luggage or other possessions for patrons.
- Maintain inventory records.
- Maintain security.
- Make travel, accommodations, or entertainment arrangements for others.
- Obtain information about goods or services.
- Promote products, services, or programs.
- Provide notifications to customers or patrons.
- Provide transportation information to passengers or customers.
- Review customer information.
- Track goods or materials.
