---
name: ticket-sales-agent
description: "Occupational skill for the role 'ticket sales agent' (also: ticket booking agent, ticket reservation agent, ticket agent). Use when the user asks for typical ticket sales agent work such as: Keep information facilities clean during operation.; Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers.; Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers."
---

# Ticket Sales Agent

Ticket sales agents provide initial service to customers, sell travel tickets and fit the reservation offer to customers' queries and needs.

## Core workflow

1. Keep information facilities clean during operation.
2. Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers.
3. Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.
4. Answer inquiries regarding information, such as schedules, accommodations, procedures, or policies.
5. Assemble and issue required documentation, such as tickets, travel insurance policies, or itineraries.
6. Determine whether space is available on travel dates requested by customers, assigning requested spaces when available.
7. Inform clients of essential travel information, such as travel times, transportation connections, or medical and visa requirements.
8. Maintain computerized inventories of available passenger space and provide information on space reserved or available.

## How to use this skill

- Read `references/profile.md` for the occupation profile and scope.
- Consult `references/tasks.md` for the full task and activity inventory.
- Check `references/skills.md` for essential vs. optional competences.
- Check `references/tools.md` for the software commonly used in this role.

## Key competences (essential)

- assist clients with special needs
- cancellation policies of service providers
- communicate with customers
- handle personal identifiable information
- have computer literacy
- inform customers of activity changes
- keep up to date on local events
- maintain customer service
- process booking
- process payments
- provide tourism related information
- quote prices
- respond to customers' inquiries
- sell tickets
- upsell products

## Hot technologies

- Microsoft Access
- Microsoft Outlook
- Microsoft Office software
- Microsoft PowerPoint
- Microsoft Excel
- Microsoft Word

---
*Sources: ESCO v1.2.1 (http://data.europa.eu/esco/occupation/bdf2dd9d-6c92-46f4-a8e7-76c12302d3e7), O*NET 30.3 (43-4181.00). See manifest.json for licensing/attribution.*
