# Tasks & work activities — civil service administrative officer

Source: O*NET 30.3, occupation 43-9061.00 (Office Clerks, General).

## Task statements

- **[Core]** Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
- **[Core]** Answer telephones, direct calls, and take messages.
- **[Core]** Compile, copy, sort, and file records of office activities, business transactions, and other activities.
- **[Core]** Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
- **[Core]** Compute, record, and proofread data and other information, such as records or reports.
- **[Core]** Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
- **[Core]** Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.
- **[Core]** Review files, records, and other documents to obtain information to respond to requests.
- **[Core]** Deliver messages and run errands.
- **[Core]** Inventory and order materials, supplies, and services.
- **[Core]** Complete work schedules, manage calendars, and arrange appointments.
- **[Core]** Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters.
- **[Supplemental]** Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions.
- **[Supplemental]** Complete and mail bills, contracts, policies, invoices, or checks.
- **[Supplemental]** Process and prepare documents, such as business or government forms and expense reports.
- **[Supplemental]** Monitor and direct the work of lower-level clerks.
- **[Supplemental]** Count, weigh, measure, or organize materials.
- **[Supplemental]** Train other staff members to perform work activities, such as using computer applications.
- **[Supplemental]** Prepare meeting agendas, attend meetings, and record and transcribe minutes.
- **[Supplemental]** Troubleshoot problems involving office equipment, such as computer hardware and software.

## Detailed work activities

- Answer telephones to direct calls or provide information.
- Calculate weights, volumes or other characteristics of materials.
- Check data for recording errors.
- Collect deposits, payments or fees.
- Compile data or documentation.
- Confer with coworkers to coordinate work activities.
- Distribute incoming mail.
- Execute sales or other financial transactions.
- File documents or records.
- Maintain inventory records.
- Maintain office equipment in proper operating condition.
- Monitor inventories of products or materials.
- Operate office equipment.
- Prepare cash for deposit or disbursement.
- Prepare documentation for contracts, transactions, or regulatory compliance.
- Prepare employee work schedules.
- Proofread documents, records, or other files to ensure accuracy.
- Provide information to coworkers.
- Record information from meetings or other formal proceedings.
- Respond to customer problems or complaints.
- Schedule appointments.
- Search files, databases or reference materials to obtain needed information.
- Send information, materials or documentation.
- Sort mail.
- Supervise clerical or administrative personnel.
- Train personnel.
- Transcribe spoken or written information.
