# Tasks & work activities — travel agent

Source: O*NET 30.3, occupation 41-3041.00 (Travel Agents).

## Task statements

- **[Core]** Record and maintain information on clients, vendors, and travel packages.
- **[Core]** Collect payment for transportation and accommodations from customer.
- **[Core]** Converse with customer to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required.
- **[Core]** Compute cost of travel and accommodations, using calculator, computer, carrier tariff books, and hotel rate books, or quote package tour's costs.
- **[Core]** Book transportation and hotel reservations, using computer or telephone.
- **[Core]** Plan, describe, arrange, and sell itinerary tour packages and promotional travel incentives offered by various travel carriers.
- **[Core]** Provide customer with brochures and publications containing travel information, such as local customs, points of interest, or foreign country regulations.
- **[Core]** Print or request transportation carrier tickets, using computer printer system or system link to travel carrier.

## Detailed work activities

- Calculate costs of goods or services.
- Distribute promotional literature or samples to customers.
- Gather customer or product information to determine customer needs.
- Prepare sales or other contracts.
- Process sales or other transactions.
- Record operational details of travel.
- Retrieve information from electronic sources.
- Sell products or services.
