# Tools & technology — customs and excise officer

Source: O*NET 30.3 'Software Skills' for 33-3051.04.

| Software | Category | Hot technology |
|---|---|---|
| IBM WebSphere MQ | Cloud-based management software | yes |
| Microsoft Outlook | Electronic mail software | yes |
| SAP software | Enterprise resource planning ERP software | yes |
| Microsoft Office software | Office suite software | yes |
| Microsoft Excel | Spreadsheet software | yes |
| Microsoft Word | Word processing software | yes |
| Automated Manifest System AMS | Data base user interface and query software |  |
| Law enforcement information databases | Data base user interface and query software |  |
| National Crime Information Center (NCIC) database | Data base user interface and query software |  |
| Treasury Enforcement Communications System TECS | Data base user interface and query software |  |
| Global positioning system GPS software | Mobile location based services software |  |
| Corel WordPerfect Office Suite | Office suite software |  |
