---
name: civil-service-administrative-officer
description: "Occupational skill for the role 'civil service administrative officer' (also: government administrative officer, local authority administrator, public administrative officer). Use when the user asks for typical civil service administrative officer work such as: Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.; Answer telephones, direct calls, and take messages.; Compile, copy, sort, and file records of office activities, business transactions, and other activities."
---

# Civil Service Administrative Officer

Civil service administrative officers perform administrative duties in civil service organisations and government departments. They ensure record maintenance, handle enquiries and provide information to the public, either in person, through emails or phone calls. They support senior staff, and ensure a fluent internal flow of information.

## Core workflow

1. Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
2. Answer telephones, direct calls, and take messages.
3. Compile, copy, sort, and file records of office activities, business transactions, and other activities.
4. Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
5. Compute, record, and proofread data and other information, such as records or reports.
6. Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
7. Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.
8. Review files, records, and other documents to obtain information to respond to requests.

## How to use this skill

- Read `references/profile.md` for the occupation profile and scope.
- Consult `references/tasks.md` for the full task and activity inventory.
- Check `references/skills.md` for essential vs. optional competences.
- Check `references/tools.md` for the software commonly used in this role.

## Key competences (essential)

- archive documentation related to work
- bookkeeping regulations
- ensure information transparency
- keep task records
- legislation procedure
- liaise with politicians
- manage administrative systems
- public finance
- respond to enquiries
- supervise daily information operations
- use different communication channels
- use spreadsheets software

## Hot technologies

- Intuit QuickBooks
- Microsoft Access
- Yardi software
- Adobe InDesign
- Adobe Acrobat
- Microsoft SharePoint
- Microsoft Outlook
- Oracle PeopleSoft
- SAP software
- Henry Schein Dentrix

---
*Sources: ESCO v1.2.1 (http://data.europa.eu/esco/occupation/ffade2f4-2528-4dfd-b36a-6e4092be08ed), O*NET 30.3 (43-9061.00). See manifest.json for licensing/attribution.*
