# Competences — travel consultant

Source: ESCO v1.2.1 occupation-skill relations (http://data.europa.eu/esco/occupation/291da1ab-1f90-426d-bbc5-60d0fa7d608b).

## Essential

- **advertise travel insurance** (skill/competence)
- **apply foreign languages in tourism** (skill/competence)
- **build a network of suppliers in tourism** (skill/competence)
- **customise travel package** (skill/competence)
- **devise tailor-made tourism itineraries** (skill/competence)
- **ecotourism** (knowledge)
- **educate on sustainable tourism** (skill/competence)
- **geographical areas relevant to tourism** (knowledge)
- **guarantee customer satisfaction** (skill/competence)
- **handle customer complaints** (skill/competence)
- **identify customer's needs** (skill/competence)
- **maintain customer records** (skill/competence)
- **maintain customer service** (skill/competence)
- **maintain relationship with suppliers** (skill/competence)
- **measure sustainability of tourism activities** (skill/competence)
- **oversee all travel arrangements** (skill/competence)
- **plan measures to safeguard cultural heritage** (skill/competence)
- **process booking** (skill/competence)
- **process payments** (skill/competence)
- **provide tourism related information** (skill/competence)
- **self-service technologies in tourism** (knowledge)
- **sell tourist packages** (skill/competence)
- **upsell products** (skill/competence)
- **use customer relationship management software** (skill/competence)
- **use e-tourism platforms** (skill/competence)
- **use global distribution system** (skill/competence)

## Optional

- assist clients with special needs (skill/competence)
- augmented reality (knowledge)
- build business relationships (skill/competence)
- comply with food safety and hygiene (skill/competence)
- demonstrate intercultural competences in hospitality services (skill/competence)
- develop inclusive communication material (skill/competence)
- engage local communities in the management of natural protected areas (skill/competence)
- follow ethical code of conduct in tourism (skill/competence)
- improve customer traveling experiences with augmented reality (skill/competence)
- manage conservation of natural and cultural heritage (skill/competence)
- manage online content (skill/competence)
- oversee the design of touristic publications (skill/competence)
- oversee the printing of touristic publications (skill/competence)
- perform services in a flexible manner (skill/competence)
- plan events (skill/competence)
- plan measures to safeguard natural protected areas (skill/competence)
- promote virtual reality travelling experiences (skill/competence)
- read maps (skill/competence)
- support community-based tourism (skill/competence)
- support local tourism (skill/competence)
- use different communication channels (skill/competence)
- virtual reality (knowledge)
