# Tasks & work activities — webmaster

Source: O*NET 30.3, occupation 15-1299.01 (Web Administrators).

## Task statements

- **[Core]** Back up or modify applications and related data to provide for disaster recovery.
- **[Core]** Determine sources of Web page or server problems, and take action to correct such problems.
- **[Core]** Review or update Web page content or links in a timely manner, using appropriate tools.
- **[Core]** Monitor systems for intrusions or denial of service attacks, and report security breaches to appropriate personnel.
- **[Core]** Implement Web site security measures, such as firewalls or message encryption.
- **[Core]** Collaborate with development teams to discuss, analyze, or resolve usability issues.
- **[Core]** Test backup or recovery plans regularly and resolve any problems.
- **[Core]** Monitor Web developments through continuing education, reading, or participation in professional conferences, workshops, or groups.
- **[Core]** Implement updates, upgrades, and patches in a timely manner to limit loss of service.
- **[Core]** Identify or document backup or recovery plans.
- **[Core]** Collaborate with Web developers to create and operate internal and external Web sites, or to manage projects, such as e-marketing campaigns.
- **[Core]** Install or configure Web server software or hardware to ensure that directory structure is well-defined, logical, and secure, and that files are named properly.
- **[Core]** Gather, analyze, or document user feedback to locate or resolve sources of problems.
- **[Core]** Develop Web site performance metrics.
- **[Core]** Identify or address interoperability requirements.
- **[Core]** Document installation or configuration procedures to allow maintenance and repetition.
- **[Core]** Identify, standardize, and communicate levels of access and security.
- **[Core]** Track, compile, and analyze Web site usage data.
- **[Core]** Test issues such as system integration, performance, and system security on a regular schedule or after any major program modifications.
- **[Core]** Recommend Web site improvements, and develop budgets to support recommendations.
- **[Core]** Inform Web site users of problems, problem resolutions, or application changes and updates.
- **[Core]** Document application and Web site changes or change procedures.
- **[Core]** Develop or implement procedures for ongoing Web site revision.
- **[Core]** Provide training or technical assistance in Web site implementation or use.
- **[Core]** Perform user testing or usage analyses to determine Web sites' effectiveness or usability.
- **[Core]** Evaluate or recommend server hardware or software.
- **[Core]** Correct testing-identified problems, or recommend actions for their resolution.
- **[Core]** Develop or document style guidelines for Web site content.
- **[Core]** Develop and implement marketing plans for home pages, including print advertising or advertisement rotation.
- **[Core]** Check and analyze operating system or application log files regularly to verify proper system performance.
- **[Core]** Set up or maintain monitoring tools on Web servers or Web sites.
- **[Core]** Develop testing routines and procedures.
- **[Core]** Evaluate testing routines or procedures for adequacy, sufficiency, and effectiveness.
- **[Core]** Test new software packages for use in Web operations or other applications.
- **[Supplemental]** Administer internet or intranet infrastructure, including Web, file, and mail servers.

## Detailed work activities

- Analyze data to identify or resolve operational problems.
- Analyze website or related online data to track trends or usage.
- Collaborate with others to develop or implement marketing strategies.
- Collaborate with others to resolve information technology issues.
- Create electronic data backup to prevent loss of information.
- Design websites or web applications.
- Develop computer or information security policies or procedures.
- Develop performance metrics or standards related to information technology.
- Develop specifications or procedures for website development or maintenance.
- Develop testing routines or procedures.
- Document design or development procedures.
- Document operational activities.
- Document operational procedures.
- Evaluate utility of software or hardware technologies.
- Identify information technology project resource requirements.
- Implement advertising or marketing initiatives.
- Implement security measures for computer or information systems.
- Install computer hardware.
- Install computer software.
- Maintain computer networks to enhance performance and user access.
- Maintain contingency plans for disaster recovery.
- Manage budgets for appropriate resource allocation.
- Modify software programs to improve performance.
- Monitor the security of digital information.
- Provide recommendations to others about computer hardware.
- Provide technical support for software maintenance or use.
- Recommend changes to improve computer or information systems.
- Resolve computer software problems.
- Test computer system operations to ensure proper functioning.
- Test software performance.
- Train others in computer interface or software use.
- Update knowledge about emerging industry or technology trends.
- Update website content.
