# Tasks & work activities — hospitality revenue manager

Source: O*NET 30.3, occupation 11-9081.00 (Lodging Managers).

## Task statements

- **[Core]** Greet and register guests.
- **[Core]** Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.
- **[Core]** Assign duties to workers, and schedule shifts.
- **[Core]** Coordinate front-office activities of hotels or motels, and resolve problems.
- **[Core]** Participate in financial activities, such as the setting of room rates, the establishment of budgets, and the allocation of funds to departments.
- **[Core]** Confer and cooperate with other managers to ensure coordination of hotel activities.
- **[Core]** Manage and maintain temporary or permanent lodging facilities.
- **[Core]** Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures.
- **[Core]** Train staff members.
- **[Core]** Show, rent, or assign accommodations.
- **[Core]** Develop and implement policies and procedures for the operation of a department or establishment.
- **[Core]** Inspect guest rooms, public areas, and grounds for cleanliness and appearance.
- **[Core]** Prepare required paperwork pertaining to departmental functions.
- **[Core]** Interview and hire applicants.
- **[Core]** Purchase supplies, and arrange for outside services, such as deliveries, laundry, maintenance and repair, and trash collection.
- **[Core]** Arrange telephone answering services, deliver mail and packages, or answer questions regarding locations for eating and entertainment.
- **[Core]** Perform marketing and public relations activities.
- **[Core]** Organize and coordinate the work of staff and convention personnel for meetings to be held at a particular facility.
- **[Core]** Receive and process advance registration payments, mail letters of confirmation, or return checks when registrations cannot be accepted.
- **[Core]** Provide assistance to staff members by inspecting rooms, setting tables, or doing laundry.
- **[Core]** Monitor the revenue activity of the hotel or facility.
- **[Core]** Collect payments and record data pertaining to funds and expenditures.
- **[Supplemental]** Meet with clients to schedule and plan details of conventions, banquets, receptions and other functions.
- **[Supplemental]** Book tickets for guests for local tours and attractions.

## Detailed work activities

- Assign resources or facilities to patrons or employees.
- Collect payments for goods or services.
- Conduct employee training programs.
- Confer with organizational members to accomplish work activities.
- Coordinate operational activities with external stakeholders.
- Develop operating strategies, plans, or procedures.
- Develop organizational policies or programs.
- Direct administrative or support services.
- Document organizational or operational procedures.
- Evaluate employee performance.
- Guide patrons on tours.
- Hire personnel.
- Implement organizational process or policy changes.
- Inspect condition or functioning of facilities or equipment.
- Interview employees, customers, or others to collect information.
- Maintain operational records.
- Manage guest services.
- Manage organizational or project budgets.
- Monitor activities of individuals to ensure safety or compliance with rules.
- Monitor facilities or operational systems.
- Monitor flow of cash or other resources.
- Monitor performance of organizational members or partners.
- Perform manual service or maintenance tasks.
- Prepare staff schedules or work assignments.
- Promote products, services, or programs.
- Provide basic information to guests, visitors, or clients.
- Purchase materials, equipment, or other resources.
- Resolve customer complaints or problems.
- Schedule product or material transportation.
