# Occupation profile — call centre analyst

- **ESCO URI:** http://data.europa.eu/esco/occupation/30ca97f4-a4fd-4189-a781-ac08f6b09b78
- **ESCO code:** 3341.1
- **ISCO-08 group:** 3341 — Office supervisors

## Description (ESCO)

Call centre analysts examine data regarding incoming or outgoing customer calls. They prepare reports and visualisation.

## Definition

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## Alternative labels

- CRM data analyst
- call centre reporting analyst
- marketing data analyst
- call center agent
- trainee data analyst
- call center analyst
- contact centre analyst
- sales data analyst
- graduate data analyst
- customer data analyst
- assistant data analyst
- senior call centre analyst
- service desk analyst
- assistant call centre analyst
- senior data analyst
- graduate call centre analyst
- trainee call centre analyst
- IT data analyst
- call centre operations analyst