# Tasks & work activities — clothing shop manager

Source: O*NET 30.3, occupation 41-1011.00 (First-Line Supervisors of Retail Sales Workers).

## Task statements

- **[Core]** Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
- **[Core]** Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
- **[Core]** Assign employees to specific duties.
- **[Core]** Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
- **[Core]** Inventory stock and reorder when inventory drops to a specified level.
- **[Core]** Keep records of purchases, sales, and requisitions.
- **[Core]** Enforce safety, health, and security rules.
- **[Core]** Examine products purchased for resale or received for storage to assess the condition of each product or item.
- **[Core]** Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
- **[Core]** Establish and implement policies, goals, objectives, and procedures for the department.
- **[Core]** Instruct staff on how to handle difficult and complicated sales.
- **[Core]** Estimate consumer demand and determine the types and amounts of goods to be sold.
- **[Core]** Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
- **[Core]** Plan and prepare work schedules and keep records of employees' work schedules and time cards.
- **[Core]** Review inventory and sales records to prepare reports for management and budget departments.
- **[Core]** Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
- **[Supplemental]** Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
- **[Supplemental]** Formulate pricing policies for merchandise, according to profitability requirements.
- **[Supplemental]** Plan and coordinate advertising campaigns and sales promotions and prepare merchandise displays and advertising copy.
- **[Supplemental]** Establish credit policies and operating procedures.
- **[Supplemental]** Plan budgets and authorize payments and merchandise returns.

## Detailed work activities

- Answer customer questions about goods or services.
- Assign duties or work schedules to employees.
- Authorize financial actions.
- Clean work areas.
- Coordinate sales campaigns.
- Develop marketing plans or strategies.
- Establish operational policies.
- Examine condition of property or products.
- Greet customers, patrons, or visitors.
- Maintain records of sales or other business transactions.
- Monitor inventories of products or materials.
- Monitor market conditions or trends.
- Monitor sales activities.
- Monitor work areas to provide security.
- Prepare financial documents, reports, or budgets.
- Prepare operational budgets.
- Purchase stocks of merchandise or supplies.
- Sell products or services.
- Set up merchandise displays.
- Supervise sales or support personnel.
- Train sales personnel.