# Market evidence report — contact-centre-supervisor

Source: **21 real job ads** (JSearch API, countries: us 21), extracted into the MSSQL evidence store; as of 2026-07-10.
This report contains extracted, aggregated facts only — no ad text is
reproduced (copyright / platform terms).

## Seniority distribution

| Seniority | Ads | Share |
|---|---|---|
| mid | 18 | 86 % |
| lead | 2 | 10 % |
| n/a | 1 | 5 % |

## Tools — full market ranking

| # | Item | Ads | Share |
|---|---|---|---|
| 1 | Microsoft Excel | 3 | 14 % |
| 2 | Microsoft Word | 3 | 14 % |

## Hard skills — full market ranking

| # | Item | Ads | Share |
|---|---|---|---|
| 1 | customer service | 10 | 48 % |
| 2 | performance management | 5 | 24 % |
| 3 | data analysis | 4 | 19 % |
| 4 | call center operations | 3 | 14 % |
| 5 | performance evaluation | 3 | 14 % |
| 6 | problem solving | 3 | 14 % |
| 7 | quality assurance | 3 | 14 % |
| 8 | team leadership | 3 | 14 % |

## Methods — full market ranking

| # | Item | Ads | Share |
|---|---|---|---|

## Responsibilities — full market ranking

| # | Item | Ads | Share |
|---|---|---|---|
| 1 | performance monitoring | 4 | 19 % |
| 2 | call monitoring | 3 | 14 % |
| 3 | issue escalation | 3 | 14 % |

## Regional breakdown

> **Corpus note:** 21 relevant ads in total — below the 100-ad target for a fully reliable ranking. Percentages above should be read as indicative.

### US (us)

**Insufficient evidence** — 21 ads (minimum for a regional ranking: 30). No ranking is reported for this region.

### UK (gb)

**Insufficient evidence** — 0 ads (minimum for a regional ranking: 30). No ranking is reported for this region.

### EU/DACH (de, at, ch, nl)

**Insufficient evidence** — 0 ads (minimum for a regional ranking: 30). No ranking is reported for this region.


## Job title variants in the market

| Title | Ads |
|---|---|
| Customer Service Supervisor | 3 |
| Supervisor - Call Center (Temporary, Remote McAllen, TX) | 2 |
| Airport Customer Service Supervisor (AM Shift Part-Time) | 1 |
| Call Center Supervisor (4763) | 1 |
| Call Center Supervisor / Manager | 1 |
| Contact Center Supervisor | 1 |
| Customer Experience Supervisor I - Lehigh Valley Mall | 1 |
| Customer Service Lead | 1 |
| Customer Service Manager - Call center | 1 |
| Customer Service Supervisor - York, Pennsylvania at PrimeSource Building Products York, PA | 1 |
| Customer Support Supervisor | 1 |
| Front End Service Team Supervisor | 1 |
| Out of Hours Contact Centre Lead | 1 |
| Resident Billing Call Center Supervisor | 1 |
| Service Lead Supervisor | 1 |
| Supervisor - Overseas Assistance Center | 1 |
| Supervisor l, Roadside Assistance Contact Center (2nd Shift) | 1 |
| TSS - Call Center Supervisor Job at Penske in Kenhorst | 1 |

Methodology: entities extracted per ad ({hard_skills, tools, methods, responsibilities, seniority}), normalized, counted as DISTINCT ads per entity; report threshold ≥ 3 ads. Headline sections in skills.md/tools.md use the stricter ≥ 20 % threshold.