# Tools & technology — customs and excise officer

Source: O*NET 30.3 'Software Skills' for 33-3051.04.

| Software | Category | Hot technology |
|---|---|---|
| IBM WebSphere MQ | Cloud-based management software | yes |
| Microsoft Outlook | Electronic mail software | yes |
| SAP software | Enterprise resource planning ERP software | yes |
| Microsoft Office software | Office suite software | yes |
| Microsoft Excel | Spreadsheet software | yes |
| Microsoft Word | Word processing software | yes |
| Automated Manifest System AMS | Data base user interface and query software |  |
| Law enforcement information databases | Data base user interface and query software |  |
| National Crime Information Center (NCIC) database | Data base user interface and query software |  |
| Treasury Enforcement Communications System TECS | Data base user interface and query software |  |
| Global positioning system GPS software | Mobile location based services software |  |
| Corel WordPerfect Office Suite | Office suite software |  |

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## Market evidence (job-ad analysis, 45 ads, as of 2026-07-11)

Share of analyzed job ads mentioning the item (threshold ≥ 20 %). Source: JSearch/Adzuna APIs.

### Tools

- CCBS system — **40 %**
- Microsoft Excel — **24 %**
- Microsoft Word — **20 %**

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