# Competences — delicatessen shop manager

Source: ESCO v1.2.1 occupation-skill relations (http://data.europa.eu/esco/occupation/acf28133-525f-4838-9248-d852e28b8f98).

## Essential

- **adhere to organisational guidelines** (skill/competence)
- **advise customers on delicatessen selection** (skill/competence)
- **apply health and safety standards** (skill/competence)
- **employment law** (knowledge)
- **ensure client orientation** (skill/competence)
- **ensure compliance with purchasing and contracting regulations** (skill/competence)
- **ensure correct goods labelling** (skill/competence)
- **handle sensitive products** (skill/competence)
- **maintain relationship with customers** (skill/competence)
- **maintain relationship with suppliers** (skill/competence)
- **manage budgets** (skill/competence)
- **manage staff** (skill/competence)
- **manage theft prevention** (skill/competence)
- **maximise sales revenues** (skill/competence)
- **measure customer feedback** (skill/competence)
- **monitor customer service** (skill/competence)
- **monitor proper product handling** (skill/competence)
- **negotiate buying conditions** (skill/competence)
- **negotiate sales contracts** (skill/competence)
- **obtain relevant licenses** (skill/competence)
- **order supplies** (skill/competence)
- **oversee promotional sales prices** (skill/competence)
- **perform procurement processes** (skill/competence)
- **recruit employees** (skill/competence)
- **sales activities** (knowledge)
- **set sales goals** (skill/competence)
- **set up pricing strategies** (skill/competence)
- **study sales levels of products** (skill/competence)
- **supervise merchandise displays** (skill/competence)
- **use different communication channels** (skill/competence)

## Optional

- evaluate employees (skill/competence)
- match food with wine (skill/competence)
- monitor packaging operations (skill/competence)
- post-process of food (knowledge)

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## Market evidence (job-ad analysis, 5 ads, as of 2026-07-11)

Share of analyzed job ads mentioning the item (threshold ≥ 20 %). Source: JSearch/Adzuna APIs.

### Hard skills

- food safety — **60 %**
- inventory management — **60 %**
- inventory control — **40 %**
- merchandising — **40 %**
- associate training — **40 %**
- customer service — **40 %**
- budgeting — **20 %**
- corrective action — **20 %**
- food handling — **20 %**
- food preparation — **20 %**
- department supervision — **20 %**
- margin report analysis — **20 %**
- merchandise stocking — **20 %**
- performance review — **20 %**
- personnel reports analysis — **20 %**
- invoice verification — **20 %**
- labor cost control — **20 %**
- product ordering — **20 %**
- record keeping — **20 %**
- regulatory compliance — **20 %**
- sales data analysis — **20 %**
- sanitation practices — **20 %**
- shrink control — **20 %**
- staff scheduling — **20 %**

### Methods

- tag allocation — **20 %**
- team leadership — **20 %**
- shrink guidelines — **20 %**
- progressive discipline — **20 %**
- one-on-one development — **20 %**
- HAACP — **20 %**

### Responsibilities

- customer service — **60 %**
- department management — **40 %**
- product rotation — **40 %**
- production coordination — **20 %**
- ordering — **20 %**
- ad execution — **20 %**
- recruiting — **20 %**
- schedule review — **20 %**
- scheduling — **20 %**
- sanitation duties — **20 %**
- safety policy enforcement — **20 %**
- sales coordination — **20 %**
- team member coaching — **20 %**
- team supervision — **20 %**
- warehouse stocking — **20 %**
- work assignment — **20 %**
- workstation maintenance — **20 %**
- staff scheduling — **20 %**
- department organization — **20 %**
- department auditing — **20 %**
- customer assistance — **20 %**
- compliance enforcement — **20 %**
- equipment maintenance — **20 %**
- equipment operation — **20 %**
- financial management — **20 %**
- food preparation — **20 %**
- greeting customers — **20 %**
- health and safety compliance — **20 %**
- hiring — **20 %**
- inventory control — **20 %**
- log maintenance — **20 %**
- product handling — **20 %**
- product merchandising — **20 %**
- merchandising — **20 %**

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