# Tasks & work activities — employment support worker

Source: O*NET 30.3, occupation 21-1015.00 (Rehabilitation Counselors).

## Task statements

- **[Core]** Monitor and record clients' progress to ensure that goals and objectives are met.
- **[Core]** Confer with clients to discuss their options and goals so that rehabilitation programs and plans for accessing needed services can be developed.
- **[Core]** Prepare and maintain records and case files, including documentation, such as clients' personal and eligibility information, services provided, narratives of client contacts, or relevant correspondence.
- **[Core]** Arrange for physical, mental, academic, vocational, and other evaluations to obtain information for assessing clients' needs and developing rehabilitation plans.
- **[Core]** Analyze information from interviews, educational and medical records, consultation with other professionals, and diagnostic evaluations to assess clients' abilities, needs, and eligibility for services.
- **[Core]** Develop rehabilitation plans that fit clients' aptitudes, education levels, physical abilities, and career goals.
- **[Core]** Maintain close contact with clients during job training and placements to resolve problems and evaluate placement adequacy.
- **[Core]** Develop and maintain relationships with community referral sources, such as schools or community groups.
- **[Core]** Locate barriers to client employment, such as inaccessible work sites, inflexible schedules, or transportation problems, and work with clients to develop strategies for overcoming these barriers.
- **[Core]** Arrange for on-site job coaching or assistive devices, such as specially equipped wheelchairs, to help clients adapt to work or school environments.
- **[Core]** Confer with physicians, psychologists, occupational therapists, and other professionals to develop and implement client rehabilitation programs.
- **[Core]** Participate in job development and placement programs, contacting prospective employers, placing clients in jobs, and evaluating the success of placements.
- **[Core]** Collaborate with clients' families to implement rehabilitation plans, such as behavioral, residential, social, or employment goals.
- **[Core]** Collaborate with community agencies to establish facilities and programs for persons with disabilities.
- **[Supplemental]** Manage budgets and direct case service allocations, authorizing expenditures and payments.
- **[Supplemental]** Supervise rehabilitation counselors and staff.
- **[Supplemental]** Develop diagnostic procedures to determine clients' needs.

## Detailed work activities

- Arrange physical or mental health services for clients.
- Assist clients in handling details of daily life.
- Collaborate with other professionals to assess client needs or plan treatments.
- Collaborate with other professionals to develop education or assistance programs.
- Confer with clients to discuss treatment plans or progress.
- Confer with family members to discuss client treatment plans or progress.
- Counsel clients regarding educational or vocational issues.
- Develop tools to diagnose or assess needs.
- Develop treatment plans for patients or clients.
- Develop working relationships with others to facilitate program activities.
- Evaluate characteristics of individuals to determine needs or eligibility.
- Evaluate potential problems in home or work environments of clients.
- Evaluate the effectiveness of counseling or educational programs.
- Maintain client records.
- Manage organizational or program finances.
- Monitor clients to evaluate treatment progress.
- Refer individuals to educational or work programs.
- Supervise patient care personnel.