---
name: hospitality-entertainment-manager
description: "Occupational skill for the role 'hospitality entertainment manager' (also: entertainment manager, holiday camp entertainment manager, resort entertainment manager, cruise entertainment manager, amusement manager, holiday entertainment manager). Use when the user asks for typical hospitality entertainment manager work such as: Administer first aid in emergency situations.; Assign tasks and work hours to staff.; Calculate and record department expenses and revenue."
---

# Hospitality Entertainment Manager

Hospitality entertainment managers are in charge of managing the team which creates entertainment activities for the guests of a hospitality establishment.

## Core workflow

1. Administer first aid in emergency situations.
2. Assign tasks and work hours to staff.
3. Calculate and record department expenses and revenue.
4. Explain rules and regulations of facilities and entertainment attractions to customers.
5. Interview and hire associates to fill staff vacancies.
6. Plan programs of events or schedules of activities.
7. Plan, organize, or lead group activities for customers, such as exercise routines, athletic events, or arts and crafts.
8. Resolve customer complaints regarding worker performance or services rendered.

## How to use this skill

- Read [references/profile.md](references/profile.md) for the occupation profile and scope.
- Consult [references/tasks.md](references/tasks.md) for the full task and activity inventory.
- Check [references/skills.md](references/skills.md) for essential vs. optional competences.
- Check [references/tools.md](references/tools.md) for the software commonly used in this role.
- See [references/ai-skills.md](references/ai-skills.md) — matched external AI agent skills (per-source attribution).

## Key competences (essential)

- comply with food safety and hygiene
- coordinate events
- create solutions to problems
- develop entertainment programmes
- evaluate entertainment programme
- handle customer complaints
- implement marketing strategies
- implement sales strategies
- manage health and safety standards
- manage staff
- negotiate price
- plan events
- plan multi-agenda event
- present reports
- promote the use of sustainable transport

## Hot technologies

- Intuit QuickBooks
- IBM SPSS Statistics
- SAS
- Slack
- Salesforce software
- Microsoft Access
- Oracle Database
- Microsoft Visual Basic
- Microsoft Visual Basic for Applications VBA
- Adobe Acrobat

---
*Sources: ESCO v1.2.1 (http://data.europa.eu/esco/occupation/4887c8a5-35d3-44c3-be69-346027e485f0), O*NET 30.3 (11-9072.00). See manifest.json for licensing/attribution.*