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feat: ict-operations-manager skill package v0.1.0

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# Data provenance — ict-operations-manager
Where the content of this skill package comes from, counted by
content items (tasks, competences, tools, evidence entries, curated
knowledge). Rendered live by Gitea:
```mermaid
%%{init: {'theme':'base','themeVariables':{'pie1':'#f9a825','pie2':'#1e88e5','pie3':'#ff355e','pie4':'#d97757','pie5':'#8e24aa','pieOuterStrokeWidth':'0px','pieSectionTextColor':'#fff'}}}%%
pie showData
title Content sources — ict-operations-manager
"ESCO (occupation & competences)" : 42
"O*NET (tasks & tools)" : 219
"Job boards (market evidence)" : 51
"Anthropic official Claude skills" : 5
"External AI skill packs (mapped)" : 171
```
| Source | Items | Share | Files |
|---|---|---|---|
| ESCO (occupation & competences) | 42 | 8.6 % | references/profile.md, references/skills.md |
| O*NET (tasks & tools) | 219 | 44.9 % | references/tasks.md, references/tools.md |
| Job boards (market evidence) | 51 | 10.5 % | references/market.md (full report) + "Market evidence" headline sections |
| Wikipedia & AI expert curation | 0 | 0.0 % | glossary, literature, usecases, intake, quality, evals/ |
| Anthropic official Claude skills | 5 | 1.0 % | references/ai-skills.md, section "anthropics/skills" (official Claude Code skills) |
| External AI skill packs (mapped) | 171 | 35.0 % | references/ai-skills.md (per-source attribution inside) |
| Stack Exchange practitioner Q&A (CC-BY-SA) | 0 | 0.0 % | references/practitioner-qa.md (per-entry attribution inside) |
Licensing: O*NET (USDOL/ETA, CC BY 4.0) · ESCO (© European Union) ·
job-ad evidence via official APIs (JSearch/Adzuna) · Wikipedia content
paraphrased with source URLs — never copied · external AI skills are
linked, not copied (Apache-2.0/MIT/source-available, see ai-skills.md).

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---
name: ict-operations-manager
description: "Occupational skill for the role 'ICT operations manager' (also: IT process manager, ICT operations managers, IT operations manager, data processing manager, ICT data processing manager, systems and networks manager). Use when the user asks for typical ICT operations manager work such as: Provide users with technical support for computer problems.; Consult with users, management, vendors, and technicians to assess computing needs and system requirements.; Direct daily operations of department, analyzing workflow, establishing priorities, developing standards and setting deadlines."
---
# Ict Operations Manager
ICT operations managers coordinate ICT services and infrastructure ensuring that the organisation has the required infrastructural resources. They also plan and monitor stages of either a business process or a computer process, negotiate contracts and take mitigation action in case of non-fulfilment of agreements. They oversee the day-to-day tasks involving infrastructure components, ICT systems and software.
## Core workflow
1. Provide users with technical support for computer problems.
2. Consult with users, management, vendors, and technicians to assess computing needs and system requirements.
3. Direct daily operations of department, analyzing workflow, establishing priorities, developing standards and setting deadlines.
4. Assign and review the work of systems analysts, programmers, and other computer-related workers.
5. Stay abreast of advances in technology.
6. Develop computer information resources, providing for data security and control, strategic computing, and disaster recovery.
7. Review and approve all systems charts and programs prior to their implementation.
8. Evaluate the organization's technology use and needs and recommend improvements, such as hardware and software upgrades.
## How to use this skill
- Read [references/profile.md](references/profile.md) for the occupation profile and scope.
- Consult [references/tasks.md](references/tasks.md) for the full task and activity inventory.
- Check [references/skills.md](references/skills.md) for essential vs. optional competences.
- Check [references/tools.md](references/tools.md) for the software commonly used in this role.
- See [references/ai-skills.md](references/ai-skills.md) — matched external AI agent skills (per-source attribution).
## Key competences (essential)
- attend to ICT systems quality
- define technology strategy
- design process
- develop ICT workflow
- digital systems
- improve business processes
- innovation processes
- maintain relationship with suppliers
- manage budgets
- manage changes in ICT system
- manage staff
- operations management
- oversee quality control
- perform project management
- track key performance indicators
## Hot technologies
- IBM SPSS Statistics
- SAS
- The MathWorks MATLAB
- Microsoft Windows Server
- Tableau
- Splunk Enterprise
- Puppet
- Atlassian JIRA
- Apache Cassandra
- Apache Hadoop
---
*Sources: ESCO v1.2.1 (http://data.europa.eu/esco/occupation/f0ca39a8-1e30-487c-95f9-ef2d5e734adc), O*NET 30.3 (11-3021.00). See manifest.json for licensing/attribution.*

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{
"name": "ict-operations-manager",
"title": "ICT operations manager",
"version": "0.1.0",
"layer": "core",
"language": "en",
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"esco_uri": "http://data.europa.eu/esco/occupation/f0ca39a8-1e30-487c-95f9-ef2d5e734adc",
"esco_code": "1330.5",
"isco_group": "1330",
"onet_soc": "11-3021.00",
"crosswalk_match": "closeMatch"
},
"sources": [
{
"name": "ESCO",
"version": "1.2.1",
"url": "https://esco.ec.europa.eu/"
},
{
"name": "O*NET",
"version": "30.3",
"url": "https://www.onetcenter.org/",
"license": "CC BY 4.0"
}
],
"attribution": "This package includes information from the O*NET Database (v30.3) by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), CC BY 4.0. skillfactor is not endorsed by USDOL/ETA. ESCO data (v1.2.1) (c) European Union, used per the ESCO download conditions: https://esco.ec.europa.eu/en/use-esco/download",
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"software": 177
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"wshobson/agents": {
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"davila7/claude-code-templates": {
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"davepoon/buildwithclaude": {
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"ruvnet/ruflo": {
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"commit": "73914bd",
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},
"brycewang-stanford/Auto-Empirical-Research-Skills": {
"repo": "https://github.com/brycewang-stanford/Auto-Empirical-Research-Skills",
"commit": "85bf545",
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"skills": 2
},
"jeremylongshore/claude-code-plugins-plus-skills": {
"repo": "https://github.com/jeremylongshore/claude-code-plugins-plus-skills",
"commit": "e112938a",
"license": "MIT",
"skills": 11
},
"samber/cc-skills-golang": {
"repo": "https://github.com/samber/cc-skills-golang",
"commit": "4881c01",
"license": "MIT",
"skills": 1
},
"aaron-he-zhu/aaron-marketing-skills": {
"repo": "https://github.com/aaron-he-zhu/aaron-marketing-skills",
"commit": "b7b0b9f",
"license": "Apache-2.0",
"skills": 1
},
"basicmachines-co/basic-memory": {
"repo": "https://github.com/basicmachines-co/basic-memory",
"commit": "53da71c",
"license": "custom (see upstream LICENSE)",
"skills": 2
},
"mukul975/Anthropic-Cybersecurity-Skills": {
"repo": "https://github.com/mukul975/Anthropic-Cybersecurity-Skills",
"commit": "673da1f",
"license": "Apache-2.0",
"skills": 6
},
"alirezarezvani/claude-skills": {
"repo": "https://github.com/alirezarezvani/claude-skills",
"commit": "0241f43",
"license": "MIT",
"skills": 1
},
"wanshuiyin/Auto-claude-code-research-in-sleep": {
"repo": "https://github.com/wanshuiyin/Auto-claude-code-research-in-sleep",
"commit": "eb5c9d7",
"license": "MIT",
"skills": 1
},
"sanjay3290/ai-skills": {
"repo": "https://github.com/sanjay3290/ai-skills",
"commit": "3619692",
"license": "Apache-2.0",
"skills": 2
},
"a5c-ai/babysitter": {
"repo": "https://github.com/a5c-ai/babysitter",
"commit": "44a5d58b",
"license": "MIT",
"skills": 4
},
"hypnguyen1209/offensive-claude": {
"repo": "https://github.com/hypnguyen1209/offensive-claude",
"commit": "4d62be7",
"license": "MIT",
"skills": 1
},
"ljagiello/ctf-skills": {
"repo": "https://github.com/ljagiello/ctf-skills",
"commit": "d19f35f",
"license": "MIT",
"skills": 1
},
"snyk/agent-scan": {
"repo": "https://github.com/snyk/agent-scan",
"commit": "f3a4621",
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"ThinkInAIXYZ/deepchat": {
"repo": "https://github.com/ThinkInAIXYZ/deepchat",
"commit": "f275c92",
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"K-Dense-AI/claude-scientific-skills": {
"repo": "https://github.com/K-Dense-AI/claude-scientific-skills",
"commit": "4d97e29",
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"skills": 1
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"K-Dense-AI/scientific-agent-skills": {
"repo": "https://github.com/K-Dense-AI/scientific-agent-skills",
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"zxkane/aws-skills": {
"repo": "https://github.com/zxkane/aws-skills",
"commit": "68530c6",
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"pedrohcgs/claude-code-my-workflow": {
"repo": "https://github.com/pedrohcgs/claude-code-my-workflow",
"commit": "be53c12",
"license": "MIT",
"skills": 1
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"claude-world/director-mode-lite": {
"repo": "https://github.com/claude-world/director-mode-lite",
"commit": "9d0c333",
"license": "MIT",
"skills": 1
},
"gooseworks-ai/goose-skills": {
"repo": "https://github.com/gooseworks-ai/goose-skills",
"commit": "94ec916",
"license": "no explicit license \u2014 referenced by link only",
"skills": 1
},
"alinaqi/claude-bootstrap": {
"repo": "https://github.com/alinaqi/claude-bootstrap",
"commit": "f61ec87",
"license": "MIT",
"skills": 1
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"rampstackco/claude-skills": {
"repo": "https://github.com/rampstackco/claude-skills",
"commit": "bc6d961",
"license": "MIT",
"skills": 1
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"nexscope-ai/eCommerce-Skills": {
"repo": "https://github.com/nexscope-ai/eCommerce-Skills",
"commit": "56f3288",
"license": "MIT",
"skills": 1
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"OpenSenseNova/SenseNova-Skills": {
"repo": "https://github.com/OpenSenseNova/SenseNova-Skills",
"commit": "d8bb438",
"license": "MIT",
"skills": 2
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"googleworkspace/cli": {
"repo": "https://github.com/googleworkspace/cli",
"commit": "a3768d0",
"license": "Apache-2.0",
"skills": 3
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"tiers": {
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"adjacent": 2
}
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"stackx": 0
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"collar": "white",
"computer_work": true
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# External AI agent skills — ict-operations-manager
Proven, publicly available AI agent skills mapped to this occupation.
Nothing is copied from the sources: every entry is a name, a one-line
summary and a link to the upstream skill package. Each section names
its source repository, commit, license and retrieval date.
**Tiers:** `core` = the skill directly exercises a top market hard
skill, tool or method (from gated job-ad evidence) or an essential
ESCO competence of this occupation; `adjacent` =
plausibly useful, secondary. Entries are capped at 12 per source
and 80 in total per occupation (core first,
strongest matches survive); everything beyond the caps is excluded
and logged in the pipeline audit trail, not in this package.
_Matched deterministically (ISCO group + title/competence keywords,
tiered against market evidence + ESCO essentials) by
`pipeline/p5_enrich_ai_skills.py` on 2026-07-14._
## Source: anthropics/skills
- Repository: [https://github.com/anthropics/skills](https://github.com/anthropics/skills) (commit `f6656c1`, retrieved 2026-07-14)
- License: Apache-2.0; the document skills (docx/pdf/pptx/xlsx) are source-available — see the LICENSE.txt in the upstream skill folder
| Skill | Tier | What it adds | Upstream |
|---|---|---|---|
| `docx` | adjacent | Use this skill whenever the user wants to create, read, edit, or manipulate Word documents (.docx files) or Word templates (.dotx files). Triggers include: any mention of 'Word doc', 'word document', '.docx', '.dotx', or requests to … | [source](https://github.com/anthropics/skills/tree/main/skills/docx) |
| `pdf` | adjacent | Use this skill whenever the user wants to do anything with PDF files. This includes reading or extracting text/tables from PDFs, combining or merging multiple PDFs into one, splitting PDFs apart, rotating pages, adding watermarks, creating … | [source](https://github.com/anthropics/skills/tree/main/skills/pdf) |
## Source: wshobson/agents
- Repository: [https://github.com/wshobson/agents](https://github.com/wshobson/agents) (commit `6fd3247`, retrieved 2026-07-14)
- License: MIT (c) Seth Hobson
| Skill | Tier | What it adds | Upstream |
|---|---|---|---|
| `application-performance-observability-engineer (agent)` | core | Build production-ready monitoring, logging, and tracing systems. Implements comprehensive observability strategies, SLI/SLO management, and incident response workflows. Use PROACTIVELY for monitoring infrastructure, performance … | [source](https://github.com/wshobson/agents/tree/main/plugins/application-performance/agents/observability-engineer.md) |
| `deployment-strategies-terraform-specialist (agent)` | core | Expert Terraform/OpenTofu specialist mastering advanced IaC automation, state management, and enterprise infrastructure patterns. Handles complex module design, multi-cloud deployments, GitOps workflows, policy as code, and CI/CD … | [source](https://github.com/wshobson/agents/tree/main/plugins/deployment-strategies/agents/terraform-specialist.md) |
| `istio-traffic-management` | core | Configure Istio traffic management including routing, load balancing, circuit breakers, and canary deployments. Use when implementing service mesh traffic policies, progressive delivery, or resilience patterns. | [source](https://github.com/wshobson/agents/tree/main/plugins/cloud-infrastructure/skills/istio-traffic-management) |
| `mtls-configuration` | core | Configure mutual TLS (mTLS) for zero-trust service-to-service communication. Use when implementing zero-trust networking, certificate management, or securing internal service communication. | [source](https://github.com/wshobson/agents/tree/main/plugins/cloud-infrastructure/skills/mtls-configuration) |
| `secrets-management` | core | Implement secure secrets management for CI/CD pipelines using Vault, AWS Secrets Manager, or native platform solutions. Use when handling sensitive credentials, rotating secrets, or securing CI/CD environments. | [source](https://github.com/wshobson/agents/tree/main/plugins/cicd-automation/skills/secrets-management) |
| `postmortem-writing` | core | Write effective blameless postmortems with root cause analysis, timelines, and action items. Use when conducting incident reviews, writing postmortem documents, or improving incident response processes. | [source](https://github.com/wshobson/agents/tree/main/plugins/incident-response/skills/postmortem-writing) |
| `distributed-debugging-devops-troubleshooter (agent)` | core | Expert DevOps troubleshooter specializing in rapid incident response, advanced debugging, and modern observability. Masters log analysis, distributed tracing, Kubernetes debugging, performance optimization, and root cause analysis. Handles … | [source](https://github.com/wshobson/agents/tree/main/plugins/distributed-debugging/agents/devops-troubleshooter.md) |
| `multi-cloud-architecture` | core | Design multi-cloud architectures using a decision framework to select and integrate services across AWS, Azure, GCP, and OCI. Use when building multi-cloud systems, avoiding vendor lock-in, or leveraging best-of-breed services from … | [source](https://github.com/wshobson/agents/tree/main/plugins/cloud-infrastructure/skills/multi-cloud-architecture) |
| `incident-runbook-templates` | core | Create structured incident response runbooks with step-by-step procedures, escalation paths, and recovery actions. Use this skill when building a service outage runbook for a payment processing system; creating database incident procedures … | [source](https://github.com/wshobson/agents/tree/main/plugins/incident-response/skills/incident-runbook-templates) |
| `cost-optimization` | core | Optimize cloud costs across AWS, Azure, GCP, and OCI through resource rightsizing, tagging strategies, reserved instances, and spending analysis. Use when reducing cloud expenses, analyzing infrastructure costs, or implementing cost … | [source](https://github.com/wshobson/agents/tree/main/plugins/cloud-infrastructure/skills/cost-optimization) |
| `deployment-validation-cloud-architect (agent)` | core | Expert cloud architect specializing in AWS/Azure/GCP/OCI multi-cloud infrastructure design, advanced IaC (Terraform/OpenTofu/CDK), FinOps cost optimization, and modern architectural patterns. Masters serverless, microservices, security, … | [source](https://github.com/wshobson/agents/tree/main/plugins/deployment-validation/agents/cloud-architect.md) |
| `grafana-dashboards` | core | Create and manage production Grafana dashboards for real-time visualization of system and application metrics. Use when building monitoring dashboards, visualizing metrics, or creating operational observability interfaces. | [source](https://github.com/wshobson/agents/tree/main/plugins/observability-monitoring/skills/grafana-dashboards) |
## Source: a5c-ai/babysitter
- Repository: [https://github.com/a5c-ai/babysitter](https://github.com/a5c-ai/babysitter) (commit `44a5d58b`, retrieved 2026-07-14)
- License: MIT
| Skill | Tier | What it adds | Upstream |
|---|---|---|---|
| `embedded-docs` | core | Embedded firmware documentation generation and maintenance using Doxygen and related tools. Expert skill for API documentation, hardware interface documentation, memory maps, and integration with documentation systems. | [source](https://github.com/a5c-ai/babysitter/tree/44a5d58b/library/specializations/embedded-systems/skills/embedded-docs) |
| `incident-forensics` | core | Digital forensics and incident response capabilities. Analyze memory dumps with Volatility, parse filesystem artifacts, extract browser forensics, analyze Windows event logs, create forensic timelines, recover deleted files, and generate … | [source](https://github.com/a5c-ai/babysitter/tree/44a5d58b/library/specializations/security-research/skills/incident-forensics) |
| `medical-agent` | core | Build medical AI agents for clinical decision support, medical record summarization, diagnostic assistance, and healthcare workflow automation. | [source](https://github.com/a5c-ai/babysitter/tree/44a5d58b/library/specializations/ai-agents-conversational/skills/medical-agent) |
| `gpu-memory-analysis` | core | Specialized skill for GPU memory hierarchy analysis and optimization. Analyze memory access patterns, detect bank conflicts, optimize cache utilization, profile global memory bandwidth, and generate optimized memory access code patterns. | [source](https://github.com/a5c-ai/babysitter/tree/44a5d58b/library/specializations/gpu-programming/skills/gpu-memory-analysis) |
## Source: aaron-he-zhu/aaron-marketing-skills
- Repository: [https://github.com/aaron-he-zhu/aaron-marketing-skills](https://github.com/aaron-he-zhu/aaron-marketing-skills) (commit `b7b0b9f`, retrieved 2026-07-14)
- License: Apache-2.0
| Skill | Tier | What it adds | Upstream |
|---|---|---|---|
| `memory-management` | core | Use when the user asks to "remember project context", review saved findings, initialize runtime memory, archive stale work, reconcile notes, or erase a subject; manages authorized HOT/WARM/COLD working memory across all disciplines while … | [source](https://github.com/aaron-he-zhu/aaron-marketing-skills/tree/b7b0b9f/protocol/memory-management) |
## Source: affaan-m/everything-claude-code
- Repository: [https://github.com/affaan-m/everything-claude-code](https://github.com/affaan-m/everything-claude-code) (commit `ed38744`, retrieved 2026-07-14)
- License: MIT
| Skill | Tier | What it adds | Upstream |
|---|---|---|---|
| `agentic-os` | core | Build persistent multi-agent operating systems on Claude Code. Covers kernel architecture, specialist agents, slash commands, file-based memory, scheduled automation, and state management without external databases. | [source](https://github.com/affaan-m/everything-claude-code/tree/ed38744/skills/agentic-os) |
| `google-workspace-ops` | core | Operate across Google Drive, Docs, Sheets, and Slides as one workflow surface for plans, trackers, decks, and shared documents. Use when the user needs to find, summarize, edit, migrate, or clean up Google Workspace assets without dropping … | [source](https://github.com/affaan-m/everything-claude-code/tree/ed38744/skills/google-workspace-ops) |
## Source: alinaqi/claude-bootstrap
- Repository: [https://github.com/alinaqi/claude-bootstrap](https://github.com/alinaqi/claude-bootstrap) (commit `f61ec87`, retrieved 2026-07-14)
- License: MIT
| Skill | Tier | What it adds | Upstream |
|---|---|---|---|
| `code-graph` | core | AST-based code graph for fast symbol lookup, dependency analysis, and blast radius via codebase-memory-mcp MCP server | [source](https://github.com/alinaqi/claude-bootstrap/tree/f61ec87/skills/code-graph) |
## Source: alirezarezvani/claude-skills
- Repository: [https://github.com/alirezarezvani/claude-skills](https://github.com/alirezarezvani/claude-skills) (commit `0241f43`, retrieved 2026-07-14)
- License: MIT
| Skill | Tier | What it adds | Upstream |
|---|---|---|---|
| `google-workspace-cli` | core | Google Workspace administration via the gws CLI (github.com/googleworkspace/cli). Install, authenticate, and automate Gmail, Drive, Sheets, Calendar, Docs, Chat, and Tasks. Run security audits and use local recipe templates and persona … | [source](https://github.com/alirezarezvani/claude-skills/tree/0241f43/engineering-team/google-workspace-cli/skills/google-workspace-cli) |
## Source: basicmachines-co/basic-memory
- Repository: [https://github.com/basicmachines-co/basic-memory](https://github.com/basicmachines-co/basic-memory) (commit `53da71c`, retrieved 2026-07-14)
- License: custom (see upstream LICENSE)
| Skill | Tier | What it adds | Upstream |
|---|---|---|---|
| `memory-schema` | core | Schema lifecycle management for Basic Memory: discover unschemaed notes, infer schemas, create and edit schema definitions, validate notes, and detect drift. Use when working with structured note types (Task, Person, Meeting, etc.) to … | [source](https://github.com/basicmachines-co/basic-memory/tree/53da71c/skills/memory-schema) |
| `memory-literary-analysis` | core | Analyze a complete literary work into a structured Basic Memory knowledge graph. Covers schema design, entity seeding, chapter-by-chapter processing, cross-referencing, validation, and visualization. | [source](https://github.com/basicmachines-co/basic-memory/tree/53da71c/skills/memory-literary-analysis) |
## Source: brycewang-stanford/Auto-Empirical-Research-Skills
- Repository: [https://github.com/brycewang-stanford/Auto-Empirical-Research-Skills](https://github.com/brycewang-stanford/Auto-Empirical-Research-Skills) (commit `85bf545`, retrieved 2026-07-14)
- License: CC-BY-4.0
| Skill | Tier | What it adds | Upstream |
|---|---|---|---|
| `hud` | core | Diverga HUD (Heads-Up Display) management skill. Configure and manage the research project statusline display. Supports multiple presets: research, checkpoint, memory, minimal. Triggers: "hud", "statusline", "display settings | [source](https://github.com/brycewang-stanford/Auto-Empirical-Research-Skills/tree/85bf545/skills/25-HosungYou-Diverga/skills/hud) |
| `diverga-memory` | core | Diverga Memory System v7.0 - Context-persistent research support with checkpoint auto-trigger and cross-session continuity. Triggers: memory, remember, context, recall, checkpoint, decision, persist, 기억, 맥락, 세션, 체크포인트 | [source](https://github.com/brycewang-stanford/Auto-Empirical-Research-Skills/tree/85bf545/skills/25-HosungYou-Diverga/skills/memory) |
## Source: claude-world/director-mode-lite
- Repository: [https://github.com/claude-world/director-mode-lite](https://github.com/claude-world/director-mode-lite) (commit `9d0c333`, retrieved 2026-07-14)
- License: MIT
| Skill | Tier | What it adds | Upstream |
|---|---|---|---|
| `handoff-gemini` | core | Delegate long-context analysis, research, and large-document summarization to Google Gemini CLI (1M-token context) via non-interactive `gemini -p`, preserving Claude context. Use when the user says 'use gemini'/'hand off to gemini' or a … | [source](https://github.com/claude-world/director-mode-lite/tree/9d0c333/skills/handoff-gemini) |
## Source: davepoon/buildwithclaude
- Repository: [https://github.com/davepoon/buildwithclaude](https://github.com/davepoon/buildwithclaude) (commit `3c94e0c`, retrieved 2026-07-14)
- License: MIT
| Skill | Tier | What it adds | Upstream |
|---|---|---|---|
| `google-calendar-automation` | core | Automate Google Calendar events, scheduling, availability checks, and attendee management via Rube MCP (Composio). Create events, find free slots, manage attendees, and list calendars programmatically. | [source](https://github.com/davepoon/buildwithclaude/tree/3c94e0c/plugins/all-skills/skills/google-calendar-automation) |
| `googlesheets-automation` | core | Automate Google Sheets operations (read, write, format, filter, manage spreadsheets) via Rube MCP (Composio). Read/write data, manage tabs, apply formatting, and search rows programmatically. | [source](https://github.com/davepoon/buildwithclaude/tree/3c94e0c/plugins/all-skills/skills/googlesheets-automation) |
| `outlook-calendar-automation` | core | Automate Outlook Calendar tasks via Rube MCP (Composio): create events, manage attendees, find meeting times, and handle invitations. Always search tools first for current schemas. | [source](https://github.com/davepoon/buildwithclaude/tree/3c94e0c/plugins/all-skills/skills/outlook-calendar-automation) |
| `docx` | core | Comprehensive document creation, editing, and analysis with support for tracked changes, comments, formatting preservation, and text extraction. When Claude needs to work with professional documents (.docx files) for: (1) Creating new … | [source](https://github.com/davepoon/buildwithclaude/tree/3c94e0c/plugins/all-skills/skills/docx) |
| `xlsx` | core | Comprehensive spreadsheet creation, editing, and analysis with support for formulas, formatting, data analysis, and visualization. When Claude needs to work with spreadsheets (.xlsx, .xlsm, .csv, .tsv, etc) for: (1) Creating new … | [source](https://github.com/davepoon/buildwithclaude/tree/3c94e0c/plugins/all-skills/skills/xlsx) |
## Source: davila7/claude-code-templates
- Repository: [https://github.com/davila7/claude-code-templates](https://github.com/davila7/claude-code-templates) (commit `fa79251`, retrieved 2026-07-14)
- License: MIT
| Skill | Tier | What it adds | Upstream |
|---|---|---|---|
| `it-operations` | core | Manages IT infrastructure, monitoring, incident response, and service reliability. Provides frameworks for ITIL service management, observability strategies, automation, backup/recovery, capacity planning, and operational excellence … | [source](https://github.com/davila7/claude-code-templates/tree/fa79251/cli-tool/components/skills/development/it-operations) |
| `crewai` | core | Expert in CrewAI - the leading role-based multi-agent framework used by 60% of Fortune 500 companies. Covers agent design with roles and goals, task definition, crew orchestration, process types (sequential, hierarchical, parallel), memory … | [source](https://github.com/davila7/claude-code-templates/tree/fa79251/cli-tool/components/skills/ai-research/crewai) |
| `latex-posters` | core | Create professional research posters in LaTeX using beamerposter, tikzposter, or baposter. Support for conference presentations, academic posters, and scientific communication. Includes layout design, color schemes, multi-column formats, … | [source](https://github.com/davila7/claude-code-templates/tree/fa79251/cli-tool/components/skills/scientific/latex-posters) |
| `Excel Analysis` | core | Analyze Excel spreadsheets, create pivot tables, generate charts, and perform data analysis. Use when analyzing Excel files, spreadsheets, tabular data, or .xlsx files. | [source](https://github.com/davila7/claude-code-templates/tree/fa79251/cli-tool/components/skills/enterprise-communication/excel-analysis) |
| `code-review-excellence` | core | Transform code reviews from gatekeeping to knowledge sharing through constructive feedback, systematic analysis, and collaborative improvement. | [source](https://github.com/davila7/claude-code-templates/tree/fa79251/cli-tool/components/skills/productivity/code-review-excellence) |
## Source: googleworkspace/cli
- Repository: [https://github.com/googleworkspace/cli](https://github.com/googleworkspace/cli) (commit `a3768d0`, retrieved 2026-07-14)
- License: Apache-2.0
| Skill | Tier | What it adds | Upstream |
|---|---|---|---|
| `gws-sheets` | core | Google Sheets: Read and write spreadsheets. | [source](https://github.com/googleworkspace/cli/tree/a3768d0/skills/gws-sheets) |
| `gws-sheets-append` | core | Google Sheets: Append a row to a spreadsheet. | [source](https://github.com/googleworkspace/cli/tree/a3768d0/skills/gws-sheets-append) |
| `gws-sheets-read` | core | Google Sheets: Read values from a spreadsheet. | [source](https://github.com/googleworkspace/cli/tree/a3768d0/skills/gws-sheets-read) |
## Source: gooseworks-ai/goose-skills
- Repository: [https://github.com/gooseworks-ai/goose-skills](https://github.com/gooseworks-ai/goose-skills) (commit `94ec916`, retrieved 2026-07-14)
- License: no explicit license — referenced by link only
| Skill | Tier | What it adds | Upstream |
|---|---|---|---|
| `investor-call-prep` | core | Prepare for investor calls by pulling upcoming meetings from Google Calendar, deeply researching each investor and their firm (website scraping, portfolio analysis, thesis extraction), checking for competitor conflicts, and outputting an … | [source](https://github.com/gooseworks-ai/goose-skills/tree/94ec916/skills/research/capabilities/investor-call-prep) |
## Source: hypnguyen1209/offensive-claude
- Repository: [https://github.com/hypnguyen1209/offensive-claude](https://github.com/hypnguyen1209/offensive-claude) (commit `4d62be7`, retrieved 2026-07-14)
- License: MIT
| Skill | Tier | What it adds | Upstream |
|---|---|---|---|
| `incident-response` | core | Use when responding to or forensically investigating an incident — triage acquisition (Velociraptor/KAPE), Volatility 3 memory forensics, Chainsaw/Hayabusa EVTX timelining, anti-forensics detection, cloud IR, ransomware/ESXi response | [source](https://github.com/hypnguyen1209/offensive-claude/tree/4d62be7/skills/incident-response) |
## Source: jeremylongshore/claude-code-plugins-plus-skills
- Repository: [https://github.com/jeremylongshore/claude-code-plugins-plus-skills](https://github.com/jeremylongshore/claude-code-plugins-plus-skills) (commit `e112938a`, retrieved 2026-07-14)
- License: MIT
| Skill | Tier | What it adds | Upstream |
|---|---|---|---|
| `notion-load-scale` | core | High-volume Notion operations: parallel requests within 3 req/sec, worker queues, database pagination at scale, incremental sync for large workspaces, and memory management for bulk operations. Trigger with phrases like "notion scale", … | [source](https://github.com/jeremylongshore/claude-code-plugins-plus-skills/tree/e112938a/plugins/saas-packs/notion-pack/skills/notion-load-scale) |
| `twinmind-data-handling` | core | Handle TwinMind meeting data with GDPR compliance: transcript storage, memory vault management, data export, and deletion policies. Use when implementing data handling, or managing TwinMind meeting AI operations. Trigger with phrases like … | [source](https://github.com/jeremylongshore/claude-code-plugins-plus-skills/tree/e112938a/plugins/saas-packs/twinmind-pack/skills/twinmind-data-handling) |
| `apify-cost-tuning` | core | Optimize Apify platform costs through memory tuning, compute unit management, and proxy budgeting. Use when analyzing Apify billing, reducing Actor run costs, or implementing usage monitoring and budget alerts. Trigger: "apify cost", … | [source](https://github.com/jeremylongshore/claude-code-plugins-plus-skills/tree/e112938a/plugins/saas-packs/apify-pack/skills/apify-cost-tuning) |
| `twinmind-incident-runbook` | core | Incident response for TwinMind failures: transcription not starting, audio not captured, sync failures, and calendar disconnect. Use when implementing incident runbook, or managing TwinMind meeting AI operations. Trigger with phrases like … | [source](https://github.com/jeremylongshore/claude-code-plugins-plus-skills/tree/e112938a/plugins/saas-packs/twinmind-pack/skills/twinmind-incident-runbook) |
| `calendar-event-creator` | core | Create calendar event creator operations. Auto-activating skill for Business Automation. Triggers on: calendar event creator, calendar event creator Part of the Business Automation skill category. Use when working with calendar event … | [source](https://github.com/jeremylongshore/claude-code-plugins-plus-skills/tree/e112938a/skills/19-business-automation/calendar-event-creator) |
| `deepgram-migration-deep-dive` | core | Deep dive into migrating to Deepgram from other transcription providers. Use when migrating from AWS Transcribe, Google Cloud STT, Azure Speech, OpenAI Whisper, AssemblyAI, or Rev.ai to Deepgram. Trigger: "deepgram migration", "switch to … | [source](https://github.com/jeremylongshore/claude-code-plugins-plus-skills/tree/e112938a/plugins/saas-packs/deepgram-pack/skills/deepgram-migration-deep-dive) |
| `excel-formula-generator` | core | Generate excel formula generator operations. Auto-activating skill for Business Automation. Triggers on: excel formula generator, excel formula generator Part of the Business Automation skill category. Use when working with excel formula … | [source](https://github.com/jeremylongshore/claude-code-plugins-plus-skills/tree/e112938a/skills/19-business-automation/excel-formula-generator) |
| `excel-macro-creator` | core | Create excel macro creator operations. Auto-activating skill for Business Automation. Triggers on: excel macro creator, excel macro creator Part of the Business Automation skill category. Use when working with excel macro creator … | [source](https://github.com/jeremylongshore/claude-code-plugins-plus-skills/tree/e112938a/skills/19-business-automation/excel-macro-creator) |
| `excel-variance-analyzer` | core | Analyze budget vs actual variances in Excel with drill-down and root cause analysis. Use when performing variance analysis or explaining budget differences. Trigger with phrases like ''excel variance'', ''analyze budget variance'', … | [source](https://github.com/jeremylongshore/claude-code-plugins-plus-skills/tree/e112938a/plugins/business-tools/excel-analyst-pro/skills/excel-variance-analyzer) |
| `adobe-core-workflow-b` | core | Execute Adobe PDF Services workflow: create PDFs from HTML/DOCX, extract text/tables, document generation from templates, and PDF-to-Markdown conversion. Use when building document automation, extracting content from PDFs, or generating … | [source](https://github.com/jeremylongshore/claude-code-plugins-plus-skills/tree/e112938a/plugins/saas-packs/adobe-pack/skills/adobe-core-workflow-b) |
| `assemblyai-core-workflow-a` | core | Execute AssemblyAI primary workflow: async transcription with audio intelligence. Use when transcribing audio/video files, enabling speaker diarization, sentiment analysis, entity detection, PII redaction, or content moderation. Trigger … | [source](https://github.com/jeremylongshore/claude-code-plugins-plus-skills/tree/e112938a/plugins/saas-packs/assemblyai-pack/skills/assemblyai-core-workflow-a) |
## Source: K-Dense-AI/claude-scientific-skills
- Repository: [https://github.com/K-Dense-AI/claude-scientific-skills](https://github.com/K-Dense-AI/claude-scientific-skills) (commit `4d97e29`, retrieved 2026-07-14)
- License: MIT
| Skill | Tier | What it adds | Upstream |
|---|---|---|---|
| `latex-posters` | core | Create professional research posters in LaTeX using beamerposter, tikzposter, or baposter. Support for conference presentations, academic posters, and scientific communication. Includes layout design, color schemes, multi-column formats, … | [source](https://github.com/K-Dense-AI/claude-scientific-skills/tree/4d97e29/skills/latex-posters) |
## Source: K-Dense-AI/scientific-agent-skills
- Repository: [https://github.com/K-Dense-AI/scientific-agent-skills](https://github.com/K-Dense-AI/scientific-agent-skills) (commit `4d97e29`, retrieved 2026-07-14)
- License: MIT
| Skill | Tier | What it adds | Upstream |
|---|---|---|---|
| `latex-posters` | core | Create professional research posters in LaTeX using beamerposter, tikzposter, or baposter. Support for conference presentations, academic posters, and scientific communication. Includes layout design, color schemes, multi-column formats, … | [source](https://github.com/K-Dense-AI/scientific-agent-skills/tree/4d97e29/skills/latex-posters) |
## Source: ljagiello/ctf-skills
- Repository: [https://github.com/ljagiello/ctf-skills](https://github.com/ljagiello/ctf-skills) (commit `d19f35f`, retrieved 2026-07-14)
- License: MIT
| Skill | Tier | What it adds | Upstream |
|---|---|---|---|
| `ctf-forensics` | core | Provides digital forensics and signal analysis techniques for CTF challenges. Use when analyzing disk images, memory dumps, event logs, network captures, cryptocurrency transactions, steganography, PDF analysis, Windows registry, … | [source](https://github.com/ljagiello/ctf-skills/tree/d19f35f/ctf-forensics) |
## Source: mukul975/Anthropic-Cybersecurity-Skills
- Repository: [https://github.com/mukul975/Anthropic-Cybersecurity-Skills](https://github.com/mukul975/Anthropic-Cybersecurity-Skills) (commit `673da1f`, retrieved 2026-07-14)
- License: Apache-2.0
| Skill | Tier | What it adds | Upstream |
|---|---|---|---|
| `conducting-memory-forensics-with-volatility` | core | Performs memory forensics analysis using Volatility 3 to extract evidence of malware execution, process injection, network connections, and credential theft from RAM dumps captured during incident response. Covers memory acquisition, … | [source](https://github.com/mukul975/Anthropic-Cybersecurity-Skills/tree/673da1f/skills/conducting-memory-forensics-with-volatility) |
| `analyzing-memory-forensics-with-lime-and-volatility` | core | Performs Linux memory acquisition using LiME (Linux Memory Extractor) kernel module and analysis with Volatility 3 framework. Extracts process lists, network connections, bash history, loaded kernel modules, and injected code from Linux … | [source](https://github.com/mukul975/Anthropic-Cybersecurity-Skills/tree/673da1f/skills/analyzing-memory-forensics-with-lime-and-volatility) |
| `analyzing-linux-kernel-rootkits` | core | Detect kernel-level rootkits in Linux memory dumps using Volatility3 linux plugins (check_syscall, lsmod, hidden_modules), rkhunter system scanning, and /proc vs /sys discrepancy analysis to identify hooked syscalls, hidden kernel modules, … | [source](https://github.com/mukul975/Anthropic-Cybersecurity-Skills/tree/673da1f/skills/analyzing-linux-kernel-rootkits) |
| `detecting-process-injection-techniques` | core | Detects and analyzes process injection techniques used by malware including classic DLL injection, process hollowing, APC injection, thread hijacking, and reflective loading. Uses memory forensics, API monitoring, and behavioral analysis … | [source](https://github.com/mukul975/Anthropic-Cybersecurity-Skills/tree/673da1f/skills/detecting-process-injection-techniques) |
| `performing-endpoint-forensics-investigation` | core | Performs digital forensics investigation on compromised endpoints including memory acquisition, disk imaging, artifact analysis, and timeline reconstruction. Use when investigating security incidents, collecting evidence for legal … | [source](https://github.com/mukul975/Anthropic-Cybersecurity-Skills/tree/673da1f/skills/performing-endpoint-forensics-investigation) |
| `analyzing-macro-malware-in-office-documents` | core | Analyzes malicious VBA macros embedded in Microsoft Office documents (Word, Excel, PowerPoint) to identify download cradles, payload execution, persistence mechanisms, and anti-analysis techniques. Uses olevba, oledump, and VBA … | [source](https://github.com/mukul975/Anthropic-Cybersecurity-Skills/tree/673da1f/skills/analyzing-macro-malware-in-office-documents) |
## Source: nexscope-ai/eCommerce-Skills
- Repository: [https://github.com/nexscope-ai/eCommerce-Skills](https://github.com/nexscope-ai/eCommerce-Skills) (commit `56f3288`, retrieved 2026-07-14)
- License: MIT
| Skill | Tier | What it adds | Upstream |
|---|---|---|---|
| `ecommerce-email-marketing-builder` | core | E-commerce email marketing system builder. Creates complete email automation flows with full copywriting, subject lines, ESP setup instructions, segmentation rules, and annual campaign calendars. Generates copy-paste-ready email sequences … | [source](https://github.com/nexscope-ai/eCommerce-Skills/tree/56f3288/ecommerce-email-marketing-builder) |
## Source: OpenSenseNova/SenseNova-Skills
- Repository: [https://github.com/OpenSenseNova/SenseNova-Skills](https://github.com/OpenSenseNova/SenseNova-Skills) (commit `d8bb438`, retrieved 2026-07-14)
- License: MIT
| Skill | Tier | What it adds | Upstream |
|---|---|---|---|
| `excel-multi-sheet-dynamic-analysis` | core | 用于分析包含多个Sheet的Excel文件，动态判断数据量级以决定是否转换为Parquet进行大文件处理，并支持跨Sheet的特定字段统计、数据清洗、交叉分析与可视化，最终生成带下载链接的汇总报告。 | [source](https://github.com/OpenSenseNova/SenseNova-Skills/tree/d8bb438/skills/sn-da-excel-workflow/capability/excel-reading/specific-sheet-reading) |
| `excel-multi-sheet-threshold-analysis` | core | 统计多Sheet Excel总行数并根据规模选择处理策略，提取特定维度信息进行去重统计，并生成摘要与明细报表。 | [source](https://github.com/OpenSenseNova/SenseNova-Skills/tree/d8bb438/skills/sn-da-excel-workflow/capability/excel-data-cleaning/duplicate-removal) |
## Source: pedrohcgs/claude-code-my-workflow
- Repository: [https://github.com/pedrohcgs/claude-code-my-workflow](https://github.com/pedrohcgs/claude-code-my-workflow) (commit `be53c12`, retrieved 2026-07-14)
- License: MIT
| Skill | Tier | What it adds | Upstream |
|---|---|---|---|
| `coauthor-brief` | core | Generate a co-author / collaborator handoff brief for a multi-author, multi-machine project — summarizing what changed since the last brief (git delta), the current state of each artifact (manuscript, analysis, slides), open questions, how … | [source](https://github.com/pedrohcgs/claude-code-my-workflow/tree/be53c12/.claude/skills/coauthor-brief) |
## Source: rampstackco/claude-skills
- Repository: [https://github.com/rampstackco/claude-skills](https://github.com/rampstackco/claude-skills) (commit `bc6d961`, retrieved 2026-07-14)
- License: MIT
| Skill | Tier | What it adds | Upstream |
|---|---|---|---|
| `content-strategy` | core | Develop a content strategy covering editorial positioning, content pillars, formats, calendar, governance, and topical authority planning. Use this skill whenever the user wants to plan a content program, define content pillars, build an … | [source](https://github.com/rampstackco/claude-skills/tree/bc6d961/skills/content-strategy) |
## Source: ruvnet/claude-code-flow
- Repository: [https://github.com/ruvnet/claude-code-flow](https://github.com/ruvnet/claude-code-flow) (commit `73914bd`, retrieved 2026-07-14)
- License: MIT
| Skill | Tier | What it adds | Upstream |
|---|---|---|---|
| `Hooks Automation` | core | Automated coordination, formatting, and learning from Claude Code operations using intelligent hooks with MCP integration. Includes pre$post task hooks, session management, Git integration, memory coordination, and neural pattern training … | [source](https://github.com/ruvnet/claude-code-flow/tree/73914bd/.agents/skills/hooks-automation) |
## Source: ruvnet/ruflo
- Repository: [https://github.com/ruvnet/ruflo](https://github.com/ruvnet/ruflo) (commit `73914bd`, retrieved 2026-07-14)
- License: MIT
| Skill | Tier | What it adds | Upstream |
|---|---|---|---|
| `Hooks Automation` | core | Automated coordination, formatting, and learning from Claude Code operations using intelligent hooks with MCP integration. Includes pre$post task hooks, session management, Git integration, memory coordination, and neural pattern training … | [source](https://github.com/ruvnet/ruflo/tree/73914bd/.agents/skills/hooks-automation) |
## Source: samber/cc-skills-golang
- Repository: [https://github.com/samber/cc-skills-golang](https://github.com/samber/cc-skills-golang) (commit `4881c01`, retrieved 2026-07-14)
- License: MIT
| Skill | Tier | What it adds | Upstream |
|---|---|---|---|
| `golang-security` | core | Security best practices and vulnerability prevention for Golang. Covers injection (SQL, command, XSS), cryptography, filesystem safety, network security, cookies, secrets management, memory safety, and logging. Apply when writing, … | [source](https://github.com/samber/cc-skills-golang/tree/4881c01/skills/golang-security) |
## Source: sanjay3290/ai-skills
- Repository: [https://github.com/sanjay3290/ai-skills](https://github.com/sanjay3290/ai-skills) (commit `3619692`, retrieved 2026-07-14)
- License: Apache-2.0
| Skill | Tier | What it adds | Upstream |
|---|---|---|---|
| `deep-research` | core | Execute autonomous multi-step research using Google Gemini Deep Research Agent. Use for: market analysis, competitive landscaping, literature reviews, technical research, due diligence. Takes 2-10 minutes but produces detailed, cited … | [source](https://github.com/sanjay3290/ai-skills/tree/3619692/skills/deep-research) |
| `google-sheets` | core | Read and write Google Sheets spreadsheets - get content, update cells, append rows, fetch specific ranges, search for spreadsheets, and view metadata. Use when user asks to: read a spreadsheet, update cells, add data to Google Sheets, find … | [source](https://github.com/sanjay3290/ai-skills/tree/3619692/skills/google-sheets) |
## Source: snyk/agent-scan
- Repository: [https://github.com/snyk/agent-scan](https://github.com/snyk/agent-scan) (commit `f3a4621`, retrieved 2026-07-14)
- License: Apache-2.0
| Skill | Tier | What it adds | Upstream |
|---|---|---|---|
| `docx` | core | Comprehensive document creation, editing, and analysis with support for tracked changes, comments, formatting preservation, and text extraction. When Claude needs to work with professional documents (.docx files) for: (1) Creating new … | [source](https://github.com/snyk/agent-scan/tree/f3a4621/tests/skills/docx) |
| `xlsx` | core | Comprehensive spreadsheet creation, editing, and analysis with support for formulas, formatting, data analysis, and visualization. When Claude needs to work with spreadsheets (.xlsx, .xlsm, .csv, .tsv, etc) for: (1) Creating new … | [source](https://github.com/snyk/agent-scan/tree/f3a4621/tests/skills/xlsx) |
## Source: ThinkInAIXYZ/deepchat
- Repository: [https://github.com/ThinkInAIXYZ/deepchat](https://github.com/ThinkInAIXYZ/deepchat) (commit `f275c92`, retrieved 2026-07-14)
- License: Apache-2.0
| Skill | Tier | What it adds | Upstream |
|---|---|---|---|
| `docx` | core | Comprehensive document creation, editing, and analysis with support for tracked changes, comments, formatting preservation, and text extraction. When Claude needs to work with professional documents (.docx files) for: (1) Creating new … | [source](https://github.com/ThinkInAIXYZ/deepchat/tree/f275c92/resources/skills/docx) |
| `xlsx` | core | Comprehensive spreadsheet creation, editing, and analysis with support for formulas, formatting, data analysis, and visualization. When Claude needs to work with spreadsheets (.xlsx, .xlsm, .csv, .tsv, etc) for: (1) Creating new … | [source](https://github.com/ThinkInAIXYZ/deepchat/tree/f275c92/resources/skills/xlsx) |
## Source: wanshuiyin/Auto-claude-code-research-in-sleep
- Repository: [https://github.com/wanshuiyin/Auto-claude-code-research-in-sleep](https://github.com/wanshuiyin/Auto-claude-code-research-in-sleep) (commit `eb5c9d7`, retrieved 2026-07-14)
- License: MIT
| Skill | Tier | What it adds | Upstream |
|---|---|---|---|
| `system-profile` | core | Profile a target (script, process, GPU, memory, interconnect) for performance analysis. Use when user says \"profile\", \"benchmark\", \"bottleneck\", or wants performance analysis. | [source](https://github.com/wanshuiyin/Auto-claude-code-research-in-sleep/tree/eb5c9d7/skills/skills-codex/system-profile) |
## Source: zxkane/aws-skills
- Repository: [https://github.com/zxkane/aws-skills](https://github.com/zxkane/aws-skills) (commit `68530c6`, retrieved 2026-07-14)
- License: MIT
| Skill | Tier | What it adds | Upstream |
|---|---|---|---|
| `aws-cost-operations` | core | AWS cost optimization, monitoring, and operational excellence expert. Use when analyzing AWS bills, estimating costs, setting up CloudWatch alarms, querying logs, auditing CloudTrail activity, or assessing security posture. Essential when … | [source](https://github.com/zxkane/aws-skills/tree/68530c6/plugins/aws-cost-ops/skills/aws-cost-operations) |
| `aws-agentic-ai` | core | AWS Bedrock AgentCore comprehensive expert for deploying and managing AI agents at scale. Use when working with any AgentCore service including Gateway, Runtime, Memory, Identity, Code Interpreter, Browser, Observability, Agent Registry, … | [source](https://github.com/zxkane/aws-skills/tree/68530c6/plugins/aws-agentic-ai/skills/aws-agentic-ai) |

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# Market evidence report — ict-operations-manager
Source: **16 real job ads** (JSearch API, countries: us 16), extracted into the MSSQL evidence store; as of 2026-07-12.
This report contains extracted, aggregated facts only — no ad text is
reproduced (copyright / platform terms).
## Seniority distribution
| Seniority | Ads | Share |
|---|---|---|
| mid | 12 | 75 % |
| senior | 2 | 12 % |
| lead | 2 | 12 % |
## Tools — full market ranking
| # | Item | Ads | Share |
|---|---|---|---|
| 1 | Microsoft 365 | 5 | 31 % |
| 2 | ADP | 3 | 19 % |
| 3 | Power BI | 3 | 19 % |
## Hard skills — full market ranking
| # | Item | Ads | Share |
|---|---|---|---|
| 1 | vendor management | 6 | 38 % |
| 2 | process improvement | 5 | 31 % |
| 3 | systems administration | 4 | 25 % |
| 4 | cybersecurity | 3 | 19 % |
| 5 | data analysis | 3 | 19 % |
## Methods — full market ranking
| # | Item | Ads | Share |
|---|---|---|---|
| 1 | it service management (itsm) | 3 | 19 % |
## Responsibilities — full market ranking
| # | Item | Ads | Share |
|---|---|---|---|
| 1 | team leadership | 4 | 25 % |
| 2 | team management | 4 | 25 % |
| 3 | it operations oversight | 3 | 19 % |
| 4 | process optimization | 3 | 19 % |
| 5 | system maintenance | 3 | 19 % |
## Regional breakdown
> **Corpus note:** 16 relevant ads in total — below the 100-ad target for a fully reliable ranking. Percentages above should be read as indicative.
### US (us)
**Insufficient evidence** — 16 ads (minimum for a regional ranking: 30). No ranking is reported for this region.
### UK (gb)
**Insufficient evidence** — 0 ads (minimum for a regional ranking: 30). No ranking is reported for this region.
### EU/DACH (de, at, ch, nl)
**Insufficient evidence** — 0 ads (minimum for a regional ranking: 30). No ranking is reported for this region.
## Job title variants in the market
| Title | Ads |
|---|---|
| IT Operations Manager | 3 |
| Director of IT Operations | 1 |
| Director, IT Operations | 1 |
| ICT Operations Manager | 1 |
| Incident Management Operations Manager | 1 |
| IT - IT OPERATIONS MANAGER | 1 |
| IT Operations Manager 21 | 1 |
| Manager Information Technology | 1 |
| Manager, Operations Process Management | 1 |
| Senior Manager, IT Operations | 1 |
| ServiceNow - ServiceNow IT Operations Management (ITOM) Manager - Tech Cons - Open Location | 1 |
| Systems & IT Operations Manager | 1 |
| Technical Operations Manager | 1 |
| Technology Operations Manager | 1 |
Methodology: entities extracted per ad ({hard_skills, tools, methods, responsibilities, seniority}), normalized, counted as DISTINCT ads per entity; report threshold ≥ 3 ads. Headline sections in skills.md/tools.md use the stricter ≥ 20 % threshold.

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# Occupation profile — ICT operations manager
- **ESCO URI:** http://data.europa.eu/esco/occupation/f0ca39a8-1e30-487c-95f9-ef2d5e734adc
- **ESCO code:** 1330.5
- **ISCO-08 group:** 1330 — Information and communications technology service managers
- **O*NET-SOC:** 11-3021.00 — Computer and Information Systems Managers (match: closeMatch)
## Description (ESCO)
ICT operations managers coordinate ICT services and infrastructure ensuring that the organisation has the required infrastructural resources. They also plan and monitor stages of either a business process or a computer process, negotiate contracts and take mitigation action in case of non-fulfilment of agreements. They oversee the day-to-day tasks involving infrastructure components, ICT systems and software.
## Definition
nan
## Alternative labels
- IT process manager
- ICT operations managers
- IT operations manager
- data processing manager
- ICT data processing manager
- systems and networks manager
- IT data processing manager
- ICT acquisitions manager

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# Competences — ICT operations manager
Source: ESCO v1.2.1 occupation-skill relations (http://data.europa.eu/esco/occupation/f0ca39a8-1e30-487c-95f9-ef2d5e734adc).
## Essential
- **attend to ICT systems quality** (skill/competence)
- **define technology strategy** (skill/competence)
- **design process** (skill/competence)
- **develop ICT workflow** (skill/competence)
- **digital systems** (knowledge)
- **improve business processes** (skill/competence)
- **innovation processes** (knowledge)
- **maintain relationship with suppliers** (skill/competence)
- **manage budgets** (skill/competence)
- **manage changes in ICT system** (skill/competence)
- **manage staff** (skill/competence)
- **operations management** (knowledge)
- **oversee quality control** (skill/competence)
- **perform project management** (skill/competence)
- **track key performance indicators** (skill/competence)
- **train employees** (skill/competence)
- **use different communication channels** (skill/competence)
- **use ICT ticketing system** (skill/competence)
## Optional
- apply organisational techniques (skill/competence)
- comply with legal regulations (skill/competence)
- contract law (knowledge)
- coordinate technological activities (skill/competence)
- core banking software (knowledge)
- crowdsourcing strategy (knowledge)
- develop information standards (skill/competence)
- engineering processes (knowledge)
- hardware components (knowledge)
- hardware components suppliers (knowledge)
- ICT process quality models (knowledge)
- implement a virtual private network (skill/competence)
- implement ICT risk management (skill/competence)
- implement ICT security policies (skill/competence)
- insourcing strategy (knowledge)
- manage contracts (skill/competence)
- outsourcing strategy (knowledge)
- perform procurement processes (skill/competence)
- provide cost benefit analysis reports (skill/competence)
- recruit employees (skill/competence)
- software components libraries (knowledge)
- software components suppliers (knowledge)
- systems development life-cycle (knowledge)
<!-- market-evidence -->
## Market evidence (job-ad analysis, 16 ads, as of 2026-07-12)
Share of analyzed job ads mentioning the item (threshold ≥ 20 %). Source: JSearch/Adzuna APIs.
### Hard skills
- vendor management — **38 %**
- process improvement — **31 %**
- systems administration — **25 %**
- cybersecurity — **19 %**
- data analysis — **19 %**
### Methods
- it service management (itsm) — **19 %**
### Responsibilities
- team leadership — **25 %**
- team management — **25 %**
- process optimization — **19 %**
- system maintenance — **19 %**
- it operations oversight — **19 %**
<!-- market-evidence -->

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# Tasks & work activities — ICT operations manager
Source: O*NET 30.3, occupation 11-3021.00 (Computer and Information Systems Managers).
## Task statements
- **[Core]** Provide users with technical support for computer problems.
- **[Core]** Consult with users, management, vendors, and technicians to assess computing needs and system requirements.
- **[Core]** Direct daily operations of department, analyzing workflow, establishing priorities, developing standards and setting deadlines.
- **[Core]** Assign and review the work of systems analysts, programmers, and other computer-related workers.
- **[Core]** Stay abreast of advances in technology.
- **[Core]** Develop computer information resources, providing for data security and control, strategic computing, and disaster recovery.
- **[Core]** Review and approve all systems charts and programs prior to their implementation.
- **[Core]** Evaluate the organization's technology use and needs and recommend improvements, such as hardware and software upgrades.
- **[Core]** Control operational budget and expenditures.
- **[Core]** Meet with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems.
- **[Core]** Develop and interpret organizational goals, policies, and procedures.
- **[Core]** Recruit, hire, train and supervise staff, or participate in staffing decisions.
- **[Core]** Review project plans to plan and coordinate project activity.
- **[Core]** Evaluate data processing proposals to assess project feasibility and requirements.
- **[Core]** Prepare and review operational reports or project progress reports.
- **[Core]** Purchase necessary equipment.
- **[Supplemental]** Manage backup, security and user help systems.
## Detailed work activities
- Advise customers on technical or procedural issues.
- Analyze data to determine project feasibility.
- Analyze data to inform operational decisions or activities.
- Conduct employee training programs.
- Confer with organizational members to accomplish work activities.
- Coordinate operational activities with external stakeholders.
- Determine resource needs.
- Develop computer or information systems.
- Develop operating strategies, plans, or procedures.
- Develop organizational goals or objectives.
- Develop organizational policies or programs.
- Direct organizational operations, projects, or services.
- Evaluate employee performance.
- Evaluate project designs to determine adequacy or feasibility.
- Hire personnel.
- Maintain knowledge of current developments in area of expertise.
- Manage operations, research, or logistics projects.
- Manage organizational or project budgets.
- Prepare operational progress or status reports.
- Purchase materials, equipment, or other resources.
- Recommend organizational process or policy changes.
- Recruit personnel.
- Resolve employee or contractor problems.
- Review technical documents to plan work.

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# Tools & technology — ICT operations manager
Source: O*NET 30.3 'Software Skills' for 11-3021.00.
| Software | Category | Hot technology |
|---|---|---|
| IBM SPSS Statistics | Analytical or scientific software | yes |
| SAS | Analytical or scientific software | yes |
| The MathWorks MATLAB | Analytical or scientific software | yes |
| Microsoft Windows Server | Application server software | yes |
| Tableau | Business intelligence and data analysis software | yes |
| Splunk Enterprise | Cloud-based management software | yes |
| Puppet | Configuration management software | yes |
| Atlassian JIRA | Content workflow software | yes |
| Apache Cassandra | Data base management system software | yes |
| Apache Hadoop | Data base management system software | yes |
| MongoDB | Data base management system software | yes |
| NoSQL | Data base management system software | yes |
| Oracle PL/SQL | Data base management system software | yes |
| Teradata Database | Data base management system software | yes |
| Amazon Web Services AWS software | Data base user interface and query software | yes |
| Microsoft Access | Data base user interface and query software | yes |
| Microsoft SQL Server | Data base user interface and query software | yes |
| MySQL | Data base user interface and query software | yes |
| Oracle Database | Data base user interface and query software | yes |
| Structured query language SQL | Data base user interface and query software | yes |
| Google Analytics | Data mining software | yes |
| Apache Maven | Development environment software | yes |
| C | Development environment software | yes |
| Eclipse IDE | Development environment software | yes |
| Microsoft .NET Framework | Development environment software | yes |
| Microsoft Azure software | Development environment software | yes |
| Microsoft Visual Basic | Development environment software | yes |
| Microsoft Visual Studio | Development environment software | yes |
| Microsoft SharePoint | Document management software | yes |
| Microsoft Outlook | Electronic mail software | yes |
| Extensible markup language XML | Enterprise application integration software | yes |
| Oracle PeopleSoft | Enterprise resource planning ERP software | yes |
| SAP software | Enterprise resource planning ERP software | yes |
| C# | Object or component oriented development software | yes |
| C++ | Object or component oriented development software | yes |
| Microsoft SQL Server Reporting Services SSRS | Object or component oriented development software | yes |
| Oracle Java | Object or component oriented development software | yes |
| Perl | Object or component oriented development software | yes |
| Python | Object or component oriented development software | yes |
| R | Object or component oriented development software | yes |
| PostgreSQL | Object oriented data base management software | yes |
| Microsoft Office software | Office suite software | yes |
| Apple macOS | Operating system software | yes |
| Linux | Operating system software | yes |
| Red Hat Enterprise Linux | Operating system software | yes |
| Shell script | Operating system software | yes |
| UNIX | Operating system software | yes |
| Microsoft PowerPoint | Presentation software | yes |
| Microsoft Visio | Process mapping and design software | yes |
| Microsoft Project | Project management software | yes |
| Microsoft Excel | Spreadsheet software | yes |
| Apache Tomcat | Web platform development software | yes |
| Hypertext markup language HTML | Web platform development software | yes |
| JavaScript | Web platform development software | yes |
| Microsoft Active Server Pages ASP | Web platform development software | yes |
| Node.js | Web platform development software | yes |
| PHP | Web platform development software | yes |
| Spring Framework | Web platform development software | yes |
| Microsoft Word | Word processing software | yes |
| Citrix cloud computing software | Access software | |
| Mac HelpMate | Access software | |
| Tax software | Accounting software | |
| StataCorp Stata | Analytical or scientific software | |
| Microservices Architecture | Application server software | |
| Oracle WebLogic Server | Application server software | |
| Progress OpenEdge Application Server | Application server software | |
| Red Hat WildFly | Application server software | |
| Veritas NetBackup | Backup or archival software | |
| Billing software | Billing and invoicing software | |
| IBM Cognos Impromptu | Business intelligence and data analysis software | |
| MicroStrategy | Business intelligence and data analysis software | |
| Oracle Business Intelligence Enterprise Edition | Business intelligence and data analysis software | |
| Qlik Tech QlikView | Business intelligence and data analysis software | |
| Microsoft Entourage | Calendar and scheduling software | |
| Software as a service SaaS | Cloud-based data access and sharing software | |
| IBM WebSphere | Cloud-based management software | |
| SolarWinds | Cloud-based protection or security software | |
| VMware | Clustering software | |
| IBM Domino | Communications server software | |
| Pilgrim Quality Solutions SmartSolve | Compliance software | |
| Perforce Helix software | Configuration management software | |
| ACT! Premium | Customer relationship management CRM software | |
| Blackbaud The Raiser's Edge | Customer relationship management CRM software | |
| Microsoft Business Contact Manager | Customer relationship management CRM software | |
| Microsoft Dynamics CRM | Customer relationship management CRM software | |
| Oracle Eloqua | Customer relationship management CRM software | |
| Oracle Siebel Server Sync | Customer relationship management CRM software | |
| Performance Solutions Technology ManagePro | Customer relationship management CRM software | |
| Alpha Four | Data base management system software | |
| Apache Pig | Data base management system software | |
| Apache Solr | Data base management system software | |
| Progress OpenEdge Fathom Replication software | Data base management system software | |
| Relational database management software | Data base management system software | |
| SAP Crystal Reports | Data base reporting software | |
| Blackboard software | Data base user interface and query software | |
| FileMaker Pro | Data base user interface and query software | |
| Langlais Computer Consultants CalMan | Data base user interface and query software | |
| Adobe Distiller | Desktop publishing software | |
| Canu | Development environment software | |
| Common business oriented language COBOL | Development environment software | |
| Integrated development environment IDE software | Development environment software | |
| K2 Business Process Automation | Development environment software | |
| Microsoft Visual Basic Scripting Edition VBScript | Development environment software | |
| Progress OpenEdge ABL | Development environment software | |
| Microsoft SharePoint Server | Document management software | |
| Microsoft Exchange | Electronic mail software | |
| Pegasus software | Electronic mail software | |
| QUALCOMM Eudora | Electronic mail software | |
| Enterprise application integration EAI software | Enterprise application integration software | |
| IBM InfoSphere DataStage | Enterprise application integration software | |
| Oracle Fusion Middleware | Enterprise application integration software | |
| Progress Sonic ESB | Enterprise application integration software | |
| Infor ERP Baan | Enterprise resource planning ERP software | |
| Management information systems MIS | Enterprise resource planning ERP software | |
| Microsoft Dynamics | Enterprise resource planning ERP software | |
| Microsoft Dynamics AX | Enterprise resource planning ERP software | |
| Microsoft Dynamics GP | Enterprise resource planning ERP software | |
| Microsoft Dynamics NAV | Enterprise resource planning ERP software | |
| NetSuite ERP | Enterprise resource planning ERP software | |
| Oracle E-Business Suite | Enterprise resource planning ERP software | |
| Oracle Fusion Applications | Enterprise resource planning ERP software | |
| Oracle Hyperion | Enterprise resource planning ERP software | |
| Oracle JD Edwards EnterpriseOne | Enterprise resource planning ERP software | |
| SAP Business Objects | Enterprise resource planning ERP software | |
| IBM Power Systems software | Enterprise system management software | |
| File transfer protocol FTP software | Filesystem software | |
| Samba | Filesystem software | |
| Symantec Veritas File System | Filesystem software | |
| Symantec Veritas Volume Manager | Filesystem software | |
| Oracle E-Business Suite Financials | Financial analysis software | |
| TKSoftware RCM software | Graphical user interface development software | |
| Help desk software | Helpdesk or call center software | |
| Human resource management software HRMS | Human resources software | |
| Microsoft Internet Explorer | Internet browser software | |
| Netscape Navigator | Internet browser software | |
| Local area network LAN software | LAN software | |
| Quest Erwin Data Modeler | Metadata management software | |
| Telnet programs software | Network connectivity terminal emulation software | |
| Zephyr EXTRA! Terminal Emulation | Network connectivity terminal emulation software | |
| Dartware InterMapper | Network monitoring software | |
| Nagios | Network monitoring software | |
| Firewall software | Network security and virtual private network VPN equipment software | |
| Virtual private networking VPN software | Network security and virtual private network VPN equipment software | |
| Advanced business application programming ABAP | Object or component oriented development software | |
| Borland Paradox | Object or component oriented development software | |
| Embarcadero Delphi | Object or component oriented development software | |
| Objective C | Object or component oriented development software | |
| Microsoft Visual FoxPro | Object oriented data base management software | |
| Corel WordPerfect Office Suite | Office suite software | |
| Hewlett Packard HP-UX | Operating system software | |
| KornShell | Operating system software | |
| Oracle Solaris | Operating system software | |
| IBM iSeries Access | Platform interconnectivity software | |
| Apache HTTP Server | Portal server software | |
| Oracle iPlanet Web Server | Portal server software | |
| Apple iWork Keynote | Presentation software | |
| Oracle Primavera Systems | Project management software | |
| Unified modeling language UML | Requirements analysis and system architecture software | |
| Cisco Systems WAN Manager | Software defined networking/ virtualization software | |
| Apple iWork Numbers | Spreadsheet software | |
| McAfee | Transaction security and virus protection software | |
| NortonLifeLock cybersecurity software | Transaction security and virus protection software | |
| Customer information control system CICS | Transaction server software | |
| Apple Final Cut Pro | Video creation and editing software | |
| Apple iMovie | Video creation and editing software | |
| Microsoft FrontPage | Web page creation and editing software | |
| Adobe Flex | Web platform development software | |
| Backbone.js | Web platform development software | |
| Drupal | Web platform development software | |
| Dynamic hypertext markup language DHTML | Web platform development software | |
| Enterprise JavaBeans | Web platform development software | |
| Extensible hypertext markup language XHTML | Web platform development software | |
| LAMP Stack | Web platform development software | |
| Progress WebSpeed Workshop | Web platform development software | |
| Ruby on Rails | Web platform development software | |
| Mobile wireless network infrastructure software | Wireless software | |
| Apple iWork Pages | Word processing software | |
<!-- market-evidence -->
## Market evidence (job-ad analysis, 16 ads, as of 2026-07-12)
Share of analyzed job ads mentioning the item (threshold ≥ 20 %). Source: JSearch/Adzuna APIs.
### Tools
- Microsoft 365 — **31 %**
- Power BI — **19 %**
- ADP — **19 %**
<!-- market-evidence -->