# Competences — ICT operations manager

Source: ESCO v1.2.1 occupation-skill relations (http://data.europa.eu/esco/occupation/f0ca39a8-1e30-487c-95f9-ef2d5e734adc).

## Essential

- **attend to ICT systems quality** (skill/competence)
- **define technology strategy** (skill/competence)
- **design process** (skill/competence)
- **develop ICT workflow** (skill/competence)
- **digital systems** (knowledge)
- **improve business processes** (skill/competence)
- **innovation processes** (knowledge)
- **maintain relationship with suppliers** (skill/competence)
- **manage budgets** (skill/competence)
- **manage changes in ICT system** (skill/competence)
- **manage staff** (skill/competence)
- **operations management** (knowledge)
- **oversee quality control** (skill/competence)
- **perform project management** (skill/competence)
- **track key performance indicators** (skill/competence)
- **train employees** (skill/competence)
- **use different communication channels** (skill/competence)
- **use ICT ticketing system** (skill/competence)

## Optional

- apply organisational techniques (skill/competence)
- comply with legal regulations (skill/competence)
- contract law (knowledge)
- coordinate technological activities (skill/competence)
- core banking software (knowledge)
- crowdsourcing strategy (knowledge)
- develop information standards (skill/competence)
- engineering processes (knowledge)
- hardware components (knowledge)
- hardware components suppliers (knowledge)
- ICT process quality models (knowledge)
- implement a virtual private network (skill/competence)
- implement ICT risk management (skill/competence)
- implement ICT security policies (skill/competence)
- insourcing strategy (knowledge)
- manage contracts (skill/competence)
- outsourcing strategy (knowledge)
- perform procurement processes (skill/competence)
- provide cost benefit analysis reports (skill/competence)
- recruit employees (skill/competence)
- software components libraries (knowledge)
- software components suppliers (knowledge)
- systems development life-cycle (knowledge)

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## Market evidence (job-ad analysis, 16 ads, as of 2026-07-12)

Share of analyzed job ads mentioning the item (threshold ≥ 20 %). Source: JSearch/Adzuna APIs.

### Hard skills

- vendor management — **38 %**
- process improvement — **31 %**
- systems administration — **25 %**
- cybersecurity — **19 %**
- data analysis — **19 %**

### Methods

- it service management (itsm) — **19 %**

### Responsibilities

- team leadership — **25 %**
- team management — **25 %**
- process optimization — **19 %**
- system maintenance — **19 %**
- it operations oversight — **19 %**

<!-- market-evidence -->