# Tasks & work activities — ICT operations manager

Source: O*NET 30.3, occupation 11-3021.00 (Computer and Information Systems Managers).

## Task statements

- **[Core]** Provide users with technical support for computer problems.
- **[Core]** Consult with users, management, vendors, and technicians to assess computing needs and system requirements.
- **[Core]** Direct daily operations of department, analyzing workflow, establishing priorities, developing standards and setting deadlines.
- **[Core]** Assign and review the work of systems analysts, programmers, and other computer-related workers.
- **[Core]** Stay abreast of advances in technology.
- **[Core]** Develop computer information resources, providing for data security and control, strategic computing, and disaster recovery.
- **[Core]** Review and approve all systems charts and programs prior to their implementation.
- **[Core]** Evaluate the organization's technology use and needs and recommend improvements, such as hardware and software upgrades.
- **[Core]** Control operational budget and expenditures.
- **[Core]** Meet with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems.
- **[Core]** Develop and interpret organizational goals, policies, and procedures.
- **[Core]** Recruit, hire, train and supervise staff, or participate in staffing decisions.
- **[Core]** Review project plans to plan and coordinate project activity.
- **[Core]** Evaluate data processing proposals to assess project feasibility and requirements.
- **[Core]** Prepare and review operational reports or project progress reports.
- **[Core]** Purchase necessary equipment.
- **[Supplemental]** Manage backup, security and user help systems.

## Detailed work activities

- Advise customers on technical or procedural issues.
- Analyze data to determine project feasibility.
- Analyze data to inform operational decisions or activities.
- Conduct employee training programs.
- Confer with organizational members to accomplish work activities.
- Coordinate operational activities with external stakeholders.
- Determine resource needs.
- Develop computer or information systems.
- Develop operating strategies, plans, or procedures.
- Develop organizational goals or objectives.
- Develop organizational policies or programs.
- Direct organizational operations, projects, or services.
- Evaluate employee performance.
- Evaluate project designs to determine adequacy or feasibility.
- Hire personnel.
- Maintain knowledge of current developments in area of expertise.
- Manage operations, research, or logistics projects.
- Manage organizational or project budgets.
- Prepare operational progress or status reports.
- Purchase materials, equipment, or other resources.
- Recommend organizational process or policy changes.
- Recruit personnel.
- Resolve employee or contractor problems.
- Review technical documents to plan work.