---
name: medical-administrative-assistant
description: "Occupational skill for the role 'medical administrative assistant' (also: medical receptionist, healthcare assistant, medical assistant, personal assistant, administrative assistant in medical institution, medical institution personal assistant). Use when the user asks for typical medical administrative assistant work such as: Assign the patient to diagnosis-related groups (DRGs), using appropriate computer software.; Compile and maintain patients' medical records to document condition and treatment and to provide data for research or cost control and care improvement efforts.; Consult classification manuals to locate information about disease processes."
---

# Medical Administrative Assistant

Medical administrative assistants work very closely with health professionals. They provide office support such as correspondence, fixing appointments and answering queries of patients.

## Core workflow

1. Assign the patient to diagnosis-related groups (DRGs), using appropriate computer software.
2. Compile and maintain patients' medical records to document condition and treatment and to provide data for research or cost control and care improvement efforts.
3. Consult classification manuals to locate information about disease processes.
4. Enter data, such as demographic characteristics, history and extent of disease, diagnostic procedures, or treatment into computer.
5. Identify, compile, abstract, and code patient data, using standard classification systems.
6. Maintain or operate a variety of health record indexes or storage and retrieval systems to collect, classify, store, or analyze information.
7. Post medical insurance billings.
8. Process and prepare business or government forms.

## How to use this skill

- Read [references/profile.md](references/profile.md) for the occupation profile and scope.
- Consult [references/tasks.md](references/tasks.md) for the full task and activity inventory.
- Check [references/skills.md](references/skills.md) for essential vs. optional competences.
- Check [references/tools.md](references/tools.md) for the software commonly used in this role.
- See [references/ai-skills.md](references/ai-skills.md) — matched external AI agent skills (per-source attribution).

## Key competences (essential)

- administrative tasks in a medical environment
- answer patients' questions
- apply organisational techniques
- clinical reports
- collect healthcare user's general data
- communicate by telephone
- maintain healthcare user data confidentiality
- manage budgets
- manage personnel agenda
- medical informatics
- send samples to laboratory
- type on electronic devices
- use communication techniques
- use spreadsheets software

## Hot technologies

- IBM SPSS Statistics
- SAS
- Tableau
- Teradata Database
- Microsoft SQL Server Reporting Services SSRS
- Microsoft Access
- Microsoft SQL Server
- Structured query language SQL
- Microsoft Visual Basic
- Microsoft SharePoint

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*Sources: ESCO v1.2.1 (http://data.europa.eu/esco/occupation/045f05f2-4ff8-46b2-9d08-e12a81657498), O*NET 30.3 (29-2072.00). See manifest.json for licensing/attribution.*