# Competences — medical administrative assistant

Source: ESCO v1.2.1 occupation-skill relations (http://data.europa.eu/esco/occupation/045f05f2-4ff8-46b2-9d08-e12a81657498).

## Essential

- **administrative tasks in a medical environment** (knowledge)
- **answer patients' questions** (skill/competence)
- **apply organisational techniques** (skill/competence)
- **clinical reports** (knowledge)
- **collect healthcare user's general data** (skill/competence)
- **communicate by telephone** (skill/competence)
- **maintain healthcare user data confidentiality** (skill/competence)
- **manage budgets** (skill/competence)
- **manage personnel agenda** (skill/competence)
- **medical informatics** (knowledge)
- **send samples to laboratory** (skill/competence)
- **type on electronic devices** (skill/competence)
- **use communication techniques** (skill/competence)
- **use spreadsheets software** (skill/competence)

## Optional

- allocate bills (skill/competence)
- analyse insurance needs (skill/competence)
- communicate in foreign languages with health service providers (skill/competence)
- comply with legislation related to health care (skill/competence)
- coordinate events (skill/competence)
- fill out forms (skill/competence)
- fix meetings (skill/competence)
- handle paperwork (skill/competence)
- healthcare administration (knowledge)
- insurance law (knowledge)
- listen actively (skill/competence)
- manage accounts (skill/competence)
- manage healthcare users' data (skill/competence)
- medical terminology (knowledge)
- monitor billing procedures (skill/competence)
- order supplies (skill/competence)
- organise travel arrangements for staff (skill/competence)
- pathology (knowledge)
- plan schedule (skill/competence)
- process medical insurance claims (skill/competence)
- professional documentation in health care (knowledge)
- record healthcare users' billing information (skill/competence)
- record treated patient's information (skill/competence)
- transcribe dialogues (skill/competence)
- transcription methods (knowledge)
- types of insurance (knowledge)
- work in a multicultural environment in health care (skill/competence)
- work in multidisciplinary health teams (skill/competence)

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## Market evidence (job-ad analysis, 20 ads, as of 2026-07-17)

Share of analyzed job ads mentioning the item (threshold ≥ 20 %). Source: JSearch/Adzuna APIs.

### Hard skills

- appointment scheduling — **60 %**
- insurance verification — **40 %**
- data entry — **30 %**
- patient registration — **30 %**
- medical record management — **20 %**

### Responsibilities

- appointment scheduling — **20 %**
- phone answering — **20 %**
- patient communication — **20 %**

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