# Tasks & work activities — mortgage broker

Source: O*NET 30.3, occupation 43-4131.00 (Loan Interviewers and Clerks).

## Task statements

- **[Core]** Verify and examine information and accuracy of loan application and closing documents.
- **[Core]** Interview loan applicants to obtain personal and financial data and to assist in completing applications.
- **[Core]** Assemble and compile documents for loan closings, such as title abstracts, insurance forms, loan forms, and tax receipts.
- **[Core]** Answer questions and advise customers regarding loans and transactions.
- **[Core]** Contact customers by mail, telephone, or in person concerning acceptance or rejection of applications.
- **[Core]** Record applications for loan and credit, loan information, and disbursements of funds, using computers.
- **[Core]** Prepare and type loan applications, closing documents, legal documents, letters, forms, government notices, and checks, using computers.
- **[Core]** Present loan and repayment schedules to customers.
- **[Core]** Calculate, review, and correct errors on interest, principal, payment, and closing costs, using computers or calculators.
- **[Core]** Check value of customer collateral to be held as loan security.
- **[Core]** Contact credit bureaus, employers, and other sources to check applicants' credit and personal references.
- **[Core]** File and maintain loan records.
- **[Core]** Submit loan applications with recommendation for underwriting approval.
- **[Core]** Review customer accounts to determine whether payments are made on time and that other loan terms are being followed.
- **[Supplemental]** Schedule and conduct closings of mortgage transactions.
- **[Supplemental]** Accept payment on accounts.
- **[Supplemental]** Order property insurance or mortgage insurance policies to ensure protection against loss on mortgaged property.
- **[Supplemental]** Establish credit limits and grant extensions of credit on overdue accounts.

## Detailed work activities

- Arrange insurance coverage.
- Calculate financial data.
- Collect deposits, payments or fees.
- Compile data or documentation.
- Determine the value of goods or services.
- Discuss account status or activity with customers or patrons.
- Interview employees, customers, or others to collect information.
- Maintain financial or account records.
- Monitor financial information.
- Negotiate financial arrangements.
- Obtain personal or financial information about customers or applicants.
- Prepare business correspondence.
- Prepare documentation for contracts, transactions, or regulatory compliance.
- Provide notifications to customers or patrons.
- Schedule appointments.
- Type documents.
- Verify accuracy of financial or transactional data.