# Tasks & work activities — product and services manager

Source: O*NET 30.3, occupation 41-3091.00 (Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel) — manual nearest-occupation mapping via ISCO group 2431; the official ESCO crosswalk has no entry for this ESCO occupation.

## Task statements

- **[nan]** Answer customers' questions about services, prices, availability, or credit terms.
- **[nan]** Attend sales or trade meetings or read related publications to obtain information about market conditions, business trends, regulations, or industry developments.
- **[nan]** Compute and compare costs of services.
- **[nan]** Consult with clients after sales or contract signings to resolve problems and provide ongoing support.
- **[nan]** Contact prospective or existing customers to discuss how services can meet their needs.
- **[nan]** Create forms or agreements to complete sales.
- **[nan]** Develop sales presentations or proposals to explain service specifications.
- **[nan]** Distribute promotional materials at meetings, conferences, or trade shows.
- **[nan]** Emphasize or recommend service features based on knowledge of customers' needs and vendor capabilities and limitations.
- **[nan]** Identify prospective customers using business directories, leads from clients, or information from conferences or trade shows.
- **[nan]** Inform customers of contracts or other information pertaining to purchased services.
- **[nan]** Maintain customer records using automated systems.
- **[nan]** Monitor market conditions, innovations, and competitors' services, prices, and sales.
- **[nan]** Negotiate prices or terms of sales or service agreements.
- **[nan]** Quote prices, credit terms, contract terms, or fulfillment dates for services.

## Detailed work activities

- Advise customers on the use of products or services.
- Advise others on business or operational matters.
- Answer customer questions about goods or services.
- Assess the cost effectiveness of products, projects, or services.
- Attend events to develop professional knowledge.
- Calculate costs of goods or services.
- Contact current or potential customers to promote products or services.
- Develop content for sales presentations or other materials.
- Distribute promotional literature or samples to customers.
- Estimate costs or terms of sales.
- Explain technical product or service information to customers.
- Identify potential customers.
- Maintain records of customer accounts.
- Monitor market conditions or trends.
- Negotiate prices or other sales terms.
- Prepare sales or other contracts.
- Recommend products or services to customers.
- Study product information to acquire professional knowledge.