# Tasks & work activities — receptionist

Source: O*NET 30.3, occupation 43-4021.00 (Correspondence Clerks).

## Task statements

- **[Core]** Prepare documents and correspondence, such as damage claims, credit and billing inquiries, invoices, and service complaints.
- **[Core]** Compile data from records to prepare periodic reports.
- **[Core]** Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence.
- **[Core]** Maintain files and control records to show correspondence activities.
- **[Core]** Gather records pertinent to specific problems, review them for completeness and accuracy, and attach records to correspondence as necessary.
- **[Core]** Route correspondence to other departments for reply.
- **[Core]** Compose letters in reply to correspondence concerning such items as requests for merchandise, damage claims, credit information requests, delinquent accounts, incorrect billing, or unsatisfactory service.
- **[Supplemental]** Present clear and concise explanations of governing rules and regulations.
- **[Supplemental]** Type acknowledgment letters to persons sending correspondence.
- **[Supplemental]** Review correspondence for format and typographical accuracy, assemble the information into a prescribed form with the correct number of copies, and submit it to an authorized official for signature.
- **[Supplemental]** Complete form letters in response to requests or problems identified by correspondence.
- **[Supplemental]** Ensure that money collected is properly recorded and secured.
- **[Supplemental]** Compute costs of records furnished to requesters, and write letters to obtain payment.
- **[Supplemental]** Prepare records for shipment by certified mail.
- **[Supplemental]** Confer with company personnel regarding feasibility of complying with writers' requests.
- **[Supplemental]** Process orders for goods requested in correspondence.
- **[Supplemental]** Compile data pertinent to manufacture of special products for customers.

## Detailed work activities

- Calculate costs of goods or services.
- Check data for recording errors.
- Compile data or documentation.
- Confer with coworkers to coordinate work activities.
- Explain regulations, policies, or procedures.
- Maintain operational records.
- Package objects for shipping.
- Prepare business correspondence.
- Prepare cash for deposit or disbursement.
- Prepare documentation for contracts, transactions, or regulatory compliance.
- Prepare outgoing mail.
- Proofread documents, records, or other files to ensure accuracy.
- Read materials to determine needed actions.
- Route mail to correct destinations.