# Tools & technology — refrigeration air condition and heat pump technician

Source: O*NET 30.3 'Software Skills' for 49-9021.00.

| Software | Category | Hot technology |
|---|---|---|
| Autodesk AutoCAD | Computer aided design CAD software | yes |
| Adobe Acrobat | Document management software | yes |
| Microsoft Outlook | Electronic mail software | yes |
| SAP software | Enterprise resource planning ERP software | yes |
| Microsoft Office software | Office suite software | yes |
| Microsoft PowerPoint | Presentation software | yes |
| Microsoft Excel | Spreadsheet software | yes |
| Microsoft Word | Word processing software | yes |
| HVAC tools software | Computer aided design CAD software |  |
| Contact management systems | Customer relationship management CRM software |  |
| Data logging software | Data base user interface and query software |  |
| Database software | Data base user interface and query software |  |
| IBM Notes | Electronic mail software |  |
| Microsoft Exchange | Electronic mail software |  |
| Computerized maintenance management system CMMS | Facilities management software |  |
| Cworks CMMS | Facilities management software |  |
| Facility energy management software | Facilities management software |  |
| IBM Maximo Asset Management | Facilities management software |  |
| Johnson Controls Metasys | Facilities management software |  |
| ManagerPlus | Facilities management software |  |
| Graphics software | Graphics or photo imaging software |  |
| Alerton Ascent Compass | Industrial control software |  |
| Building automation software | Industrial control software |  |
| Delta Controls inteliWEB | Industrial control software |  |
| Honeywell WEBs-N4 | Industrial control software |  |
| Siemens APOGEE Building Automation Software | Industrial control software |  |
| Atlas Construction Business Forms | Word processing software |  |