# Tasks & work activities — shop manager

Source: O*NET 30.3, occupation 41-1012.00 (First-Line Supervisors of Non-Retail Sales Workers).

## Task statements

- **[Core]** Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services.
- **[Core]** Listen to and resolve customer complaints regarding services, products, or personnel.
- **[Core]** Monitor sales staff performance to ensure that goals are met.
- **[Core]** Hire, train, and evaluate personnel.
- **[Core]** Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
- **[Core]** Provide staff with assistance in performing difficult or complicated duties.
- **[Core]** Plan and prepare work schedules, and assign employees to specific duties.
- **[Core]** Attend company meetings to exchange product information and coordinate work activities with other departments.
- **[Core]** Keep records pertaining to purchases, sales, and requisitions.
- **[Supplemental]** Prepare sales and inventory reports for management and budget departments.
- **[Supplemental]** Formulate pricing policies on merchandise according to profitability requirements.
- **[Supplemental]** Examine merchandise to ensure correct pricing and display, and that it functions as advertised.
- **[Supplemental]** Analyze details of sales territories to assess their growth potential and to set quotas.
- **[Supplemental]** Visit retailers and sales representatives to promote products and gather information.
- **[Supplemental]** Coordinate sales promotion activities, such as preparing merchandise displays and advertising copy.
- **[Supplemental]** Prepare rental or lease agreements, specifying charges and payment procedures for use of machinery, tools, or other items.
- **[Supplemental]** Inventory stock and reorder when inventories drop to specified levels.
- **[Supplemental]** Examine products purchased for resale or received for storage to determine product condition.

## Detailed work activities

- Analyze market conditions or trends.
- Answer customer questions about goods or services.
- Assign duties or work schedules to employees.
- Contact current or potential customers to promote products or services.
- Coordinate sales campaigns.
- Develop marketing plans or strategies.
- Discuss design or technical features of products or services with technical personnel.
- Establish operational policies.
- Examine condition of property or products.
- Exchange information with colleagues.
- Explain technical product or service information to customers.
- Gather customer or product information to determine customer needs.
- Maintain records of sales or other business transactions.
- Monitor inventories of products or materials.
- Monitor sales activities.
- Prepare financial documents, reports, or budgets.
- Prepare sales or other contracts.
- Provide information to coworkers.
- Purchase stocks of merchandise or supplies.
- Supervise sales or support personnel.
- Train sales personnel.