# Tasks & work activities — social services manager

Source: O*NET 30.3, occupation 11-9151.00 (Social and Community Service Managers).

## Task statements

- **[Core]** Establish and maintain relationships with other agencies and organizations in community to meet community needs and to ensure that services are not duplicated.
- **[Core]** Prepare and maintain records and reports, such as budgets, personnel records, or training manuals.
- **[Core]** Direct activities of professional and technical staff members and volunteers.
- **[Core]** Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively.
- **[Core]** Establish and oversee administrative procedures to meet objectives set by boards of directors or senior management.
- **[Core]** Participate in the determination of organizational policies regarding such issues as participant eligibility, program requirements, and program benefits.
- **[Core]** Research and analyze member or community needs to determine program directions and goals.
- **[Core]** Speak to community groups to explain and interpret agency purposes, programs, and policies.
- **[Core]** Recruit, interview, and hire or sign up volunteers and staff.
- **[Core]** Act as consultants to agency staff and other community programs regarding the interpretation of program-related federal, state, and county regulations and policies.
- **[Core]** Provide direct service and support to individuals or clients, such as handling a referral for child advocacy issues, conducting a needs evaluation, or resolving complaints.
- **[Core]** Implement and evaluate staff, volunteer, or community training programs.
- **[Supplemental]** Represent organizations in relations with governmental and media institutions.
- **[Supplemental]** Plan and administer budgets for programs, equipment, and support services.
- **[Supplemental]** Analyze proposed legislation, regulations, or rule changes to determine how agency services could be impacted.
- **[Supplemental]** Direct fundraising activities and the preparation of public relations materials.

## Detailed work activities

- Advise others on legal or regulatory compliance matters.
- Analyze impact of legal or regulatory changes.
- Analyze market research data.
- Conduct opinion surveys or needs assessments.
- Coordinate special events or programs.
- Develop operating strategies, plans, or procedures.
- Develop organizational policies or programs.
- Direct administrative or support services.
- Establish interpersonal business relationships to facilitate work activities.
- Evaluate training programs, instructors, or materials.
- Hire personnel.
- Interview employees, customers, or others to collect information.
- Maintain operational records.
- Manage human resources activities.
- Monitor performance of organizational members or partners.
- Prepare financial documents, reports, or budgets.
- Prepare operational budgets.
- Promote products, services, or programs.
- Recruit personnel.
- Represent the organization in external relations.
- Resolve customer complaints or problems.
- Supervise employees.