# Tasks & work activities — spa manager

Source: O*NET 30.3, occupation 11-9179.02 (Spa Managers).

## Task statements

- **[Core]** Inform staff of job responsibilities, performance expectations, client service standards, or corporate policies and guidelines.
- **[Core]** Plan or direct spa services and programs.
- **[Core]** Train staff in the use or sale of products, programs, or activities.
- **[Core]** Assess employee performance and suggest ways to improve work.
- **[Core]** Check spa equipment to ensure proper functioning.
- **[Core]** Coordinate facility schedules to maximize usage and efficiency.
- **[Core]** Develop staff service or retail goals and guide staff in goal achievement.
- **[Core]** Establish spa budgets and financial goals.
- **[Core]** Inventory products and order new supplies.
- **[Core]** Monitor operations to ensure compliance with applicable health, safety, or hygiene standards.
- **[Core]** Perform accounting duties, such as recording daily cash flow, preparing bank deposits, or generating financial statements.
- **[Core]** Recruit, interview, or hire employees.
- **[Core]** Respond to customer inquiries or complaints.
- **[Core]** Schedule staff or supervise scheduling.
- **[Core]** Verify staff credentials, such as educational and certification requirements.
- **[Core]** Develop or implement marketing strategies.
- **[Core]** Direct facility maintenance or repair.
- **[Core]** Maintain client databases.
- **[Core]** Participate in continuing education classes to maintain current knowledge of industry.
- **[Core]** Schedule guest appointments.
- **[Core]** Sell products, services, or memberships.

## Detailed work activities

- Arrange facility schedules.
- Assign duties or work schedules to employees.
- Develop plans for programs or services.
- Direct facility maintenance or repair activities.
- Evaluate employee performance.
- Inspect equipment to ensure proper functioning.
- Maintain client information or service records.
- Maintain financial or account records.
- Maintain professional knowledge or certifications.
- Maintain supply or equipment inventories.
- Manage budgets for personal services operations.
- Monitor operational quality or safety.
- Order materials, supplies, or equipment.
- Perform human resources activities.
- Resolve customer complaints or problems.
- Schedule appointments.
- Sell products or services.
- Supervise service workers.
- Train service staff.
- Verify patron or staff credentials.