---
name: taxi-controller
description: "Occupational skill for the role 'taxi controller' (also: taxi dispatcher, private hire controller, minicab controller, private hire dispatcher, minicab dispatcher). Use when the user asks for typical taxi controller work such as: typical taxi controller responsibilities"
---

# Taxi Controller

Taxi controllers take bookings, dispatch vehicles, and are responsible for coordinating drivers while maintaining customer liaison.

## Core workflow


## How to use this skill

- Read [references/profile.md](references/profile.md) for the occupation profile and scope.
- Consult [references/tasks.md](references/tasks.md) for the full task and activity inventory.
- Check [references/skills.md](references/skills.md) for essential vs. optional competences.
- Check [references/tools.md](references/tools.md) for the software commonly used in this role.
- See [references/ai-skills.md](references/ai-skills.md) — matched external AI agent skills (per-source attribution).

## Key competences (essential)

- assign taxi fares
- communicate by telephone
- communicate verbal instructions
- consider economic criteria in decision making
- control taxi schedules
- follow up complaint reports
- handle customer complaints
- listen actively
- log times of taxis
- match vehicles with routes
- monitor drivers
- operate radio dispatch systems for taxis
- passenger transport regulations
- read maps
- relay messages through radio and telephone systems

## Hot technologies

- Kronos Workforce Timekeeper
- Microsoft Access
- Microsoft Excel
- Microsoft Office software
- Microsoft Outlook
- Microsoft PowerPoint
- Microsoft Windows
- Microsoft Word
- SAP software

---
*Sources: ESCO v1.2.1 (http://data.europa.eu/esco/occupation/61ed67cd-67d7-44d8-bc2d-47fc79110a59), O*NET 30.3 (43-5032.00, manual nearest match). See manifest.json for licensing/attribution.*