# Tools & technology — telephone switchboard operator

Source: O*NET 30.3 'Software Skills' for 43-2011.00.

| Software | Category | Hot technology |
|---|---|---|
| Microsoft Access | Data base user interface and query software | yes |
| Microsoft Outlook | Electronic mail software | yes |
| SAP software | Enterprise resource planning ERP software | yes |
| Microsoft Office software | Office suite software | yes |
| Microsoft Windows | Operating system software | yes |
| Microsoft PowerPoint | Presentation software | yes |
| Microsoft Excel | Spreadsheet software | yes |
| Microsoft Word | Word processing software | yes |
| IBM Notes | Electronic mail software |  |
| M-Tech Hotel Service Optimization System HotSOS | Facilities management software |  |