skillfactor-pipeline/skills/flight-attendant/references/tasks.md

Tasks & work activities — flight attendant

Source: O*NET 30.3, occupation 53-2031.00 (Flight Attendants).

Task statements

• [Core] Monitor passenger behavior to identify threats to the safety of the crew and other passengers.
• [Core] Direct and assist passengers in emergency procedures, such as evacuating a plane following an emergency landing.
• [Core] Announce and demonstrate safety and emergency procedures, such as the use of oxygen masks, seat belts, and life jackets.
• [Core] Walk aisles of planes to verify that passengers have complied with federal regulations prior to takeoffs and landings.
• [Core] Verify that first aid kits and other emergency equipment, including fire extinguishers and oxygen bottles, are in working order.
• [Core] Administer first aid to passengers in distress.
• [Core] Attend preflight briefings concerning weather, altitudes, routes, emergency procedures, crew coordination, lengths of flights, food and beverage services offered, and numbers of passengers.
• [Core] Prepare passengers and aircraft for landing, following procedures.
• [Core] Determine special assistance needs of passengers, such as small children, the elderly, or persons with disabilities.
• [Core] Check to ensure that food, beverages, blankets, reading material, emergency equipment, and other supplies are aboard and are in adequate supply.
• [Core] Reassure passengers when situations, such as turbulence, are encountered.
• [Core] Announce flight delays and descent preparations.
• [Core] Inspect passenger tickets to verify information and to obtain destination information.
• [Core] Answer passengers' questions about flights, aircraft, weather, travel routes and services, arrival times, or schedules.
• [Core] Assist passengers entering or disembarking the aircraft.
• [Core] Inspect and clean cabins, checking for any problems and making sure that cabins are in order.
• [Core] Greet passengers boarding aircraft and direct them to assigned seats.
• [Core] Conduct periodic trips through the cabin to ensure passenger comfort and to distribute reading material, headphones, pillows, playing cards, and blankets.
• [Core] Operate audio and video systems.
• [Core] Assist passengers in placing carry-on luggage in overhead, garment, or under-seat storage.
• [Core] Prepare reports showing places of departure and destination, passenger ticket numbers, meal and beverage inventories, the conditions of cabin equipment, and any problems encountered by passengers.
• [Core] Collect money for meals and beverages.
• [Core] Heat and serve prepared foods.
• [Supplemental] Take inventory of headsets, alcoholic beverages, and money collected.
• [Supplemental] Sell alcoholic beverages to passengers.

Detailed work activities

• Assist customers to ensure comfort or safety.
• Assist others during emergencies.
• Assist passengers during vehicle boarding.
• Clean vehicles or vehicle components.
• Collect fares or payment from customers.
• Inspect aircraft or aircraft components.
• Inspect facilities to ensure compliance with safety, quality, or service standards.
• Maintain surveillance of individuals or establishments.
• Monitor activities of individuals to ensure safety or compliance with rules.
• Monitor availability of equipment or supplies.
• Monitor patron activities to identify problems or potential problems.
• Operate communications equipment or systems.
• Provide first aid or rescue assistance in emergencies.
• Provide transportation information to passengers or customers.
• Receive information or instructions for performing work assignments.
• Record operational details of travel.
• Resolve issues affecting transportation operations.
• Sell products or services.
• Verify information or specifications.