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skillfactor-pipeline/skills/front-line-medical-receptionist/references/skills.md
skillfactor-pipeline af05383bb1 chore: v1 baseline - full 3,039-package catalog with AI-skill enrichment and O*NET backfill 
Snapshot before the quality program (relevance gates, tiered mapping,
QA linter). v1 is the immutable before/after reference; evidence crawl
was at ~175/3039 occupations when tagged.

Co-Authored-By: Claude Fable 5 <noreply@anthropic.com>
Claude-Session: https://claude.ai/code/session_01PDKeXvpT6tENSvyQGLV1Uq
2026-07-09 05:32:49 +02:00

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Competences — front line medical receptionist

Source: ESCO v1.2.1 occupation-skill relations (http://data.europa.eu/esco/occupation/3469cbcc-5332-41dc-977a-29cf1b7ef7be).

Essential

  • adhere to organisational guidelines (skill/competence)
  • administer appointments (skill/competence)
  • administrative tasks in a medical environment (knowledge)
  • answer patients' questions (skill/competence)
  • apply numeracy skills (skill/competence)
  • collect healthcare user's general data (skill/competence)
  • communicate by telephone (skill/competence)
  • communicate in healthcare (skill/competence)
  • comply with legislation related to health care (skill/competence)
  • contribute to continuity of health care (skill/competence)
  • customer service (knowledge)
  • follow clinical guidelines (skill/competence)
  • health care legislation (knowledge)
  • health care system (knowledge)
  • health records management (knowledge)
  • identify patients' medical records (skill/competence)
  • maintain healthcare user data confidentiality (skill/competence)
  • maintain reception area (skill/competence)
  • manage healthcare users' data (skill/competence)
  • medical informatics (knowledge)
  • medical terminology (knowledge)
  • type on electronic devices (skill/competence)
  • use electronic health records management system (skill/competence)
  • work in a multicultural environment in health care (skill/competence)
  • work in multidisciplinary health teams (skill/competence)

Optional

  • assist patients with special needs (skill/competence)
  • communicate in foreign languages with health service providers (skill/competence)
  • comply with quality standards related to healthcare practice (skill/competence)
  • manage healthcare staff (knowledge)
  • medical studies (knowledge)
  • process medical insurance claims (skill/competence)
  • professional documentation in health care (knowledge)
  • screen clients (skill/competence)