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skillfactor-pipeline/skills/hospitality-establishment-receptionist/references/skills.md
skillfactor-pipeline af05383bb1 chore: v1 baseline - full 3,039-package catalog with AI-skill enrichment and O*NET backfill 
Snapshot before the quality program (relevance gates, tiered mapping,
QA linter). v1 is the immutable before/after reference; evidence crawl
was at ~175/3039 occupations when tagged.

Co-Authored-By: Claude Fable 5 <noreply@anthropic.com>
Claude-Session: https://claude.ai/code/session_01PDKeXvpT6tENSvyQGLV1Uq
2026-07-09 05:32:49 +02:00

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Competences — hospitality establishment receptionist

Source: ESCO v1.2.1 occupation-skill relations (http://data.europa.eu/esco/occupation/82025c02-9082-416c-998b-f51eb0359ee6).

Essential

  • assist at check-in (skill/competence)
  • assist clients with special needs (skill/competence)
  • comply with food safety and hygiene (skill/competence)
  • deal with arrivals in accommodation (skill/competence)
  • deal with departures in accommodation (skill/competence)
  • explain features in accommodation venue (skill/competence)
  • greet guests (skill/competence)
  • handle customer complaints (skill/competence)
  • handle financial transactions (skill/competence)
  • handover the service area (skill/competence)
  • identify customer's needs (skill/competence)
  • implement marketing strategies (skill/competence)
  • implement sales strategies (skill/competence)
  • maintain customer records (skill/competence)
  • maintain customer service (skill/competence)
  • maintain reception area (skill/competence)
  • maintain relationship with customers (skill/competence)
  • process booking (skill/competence)
  • process payments (skill/competence)
  • provide tourism related information (skill/competence)

Optional

  • assess cleanliness of areas (skill/competence)
  • carry out end of day accounts (skill/competence)
  • detect drug abuse (skill/competence)
  • distribute local information materials (skill/competence)
  • ensure the privacy of guests (skill/competence)
  • maintain incident reporting records (skill/competence)
  • process reservations (skill/competence)
  • property management software (knowledge)
  • take room service orders (skill/competence)
  • tend to clients' personal items (skill/competence)
  • train reception staff (skill/competence)