61 lines
3.1 KiB
Markdown
61 lines
3.1 KiB
Markdown
---
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name: administrative-assistant
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description: "Occupational skill for the role 'administrative assistant' (also: executive administrative assistant, general office clerk, administrative office worker, office clerk, clerical assistant, office administrator). Use when the user asks for typical administrative assistant work such as: Prepare documents and correspondence, such as damage claims, credit and billing inquiries, invoices, and service complaints.; Compile data from records to prepare periodic reports.; Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence."
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---
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# Administrative Assistant
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Administrative assistants provide administrative and office support for supervisors. They perform a variety of tasks, such as answering telephone calls, receiving and directing visitors, ordering office supplies, maintaining the office facilities running smoothly, and ensuring that equipment and appliances work properly.
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## Core workflow
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1. Prepare documents and correspondence, such as damage claims, credit and billing inquiries, invoices, and service complaints.
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2. Compile data from records to prepare periodic reports.
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3. Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence.
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4. Maintain files and control records to show correspondence activities.
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5. Gather records pertinent to specific problems, review them for completeness and accuracy, and attach records to correspondence as necessary.
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6. Route correspondence to other departments for reply.
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7. Compose letters in reply to correspondence concerning such items as requests for merchandise, damage claims, credit information requests, delinquent accounts, incorrect billing, or unsatisfactory service.
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## How to use this skill
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- Read [references/profile.md](references/profile.md) for the occupation profile and scope.
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- Consult [references/tasks.md](references/tasks.md) for the full task and activity inventory.
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- Check [references/skills.md](references/skills.md) for essential vs. optional competences.
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- Check [references/tools.md](references/tools.md) for the software commonly used in this role.
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- See [references/ai-skills.md](references/ai-skills.md) — matched external AI agent skills (per-source attribution).
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## Key competences (essential)
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- company policies
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- disseminate general corporate information
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- disseminate internal communications
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- disseminate messages to people
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- draft corporate emails
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- ensure proper document management
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- file documents
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- fill out forms
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- handle mail
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- keep task records
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- maintain statutory books
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- manage digital documents
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- organise business documents
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- organise facilities for office personnel
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- perform business research
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## Hot technologies
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- Microsoft Access
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- Microsoft SharePoint
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- Microsoft Outlook
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- SAP software
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- Epic Systems
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- Microsoft Office software
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- Microsoft Windows
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- Microsoft PowerPoint
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- Microsoft Excel
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- Microsoft Word
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---
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*Sources: ESCO v1.2.1 (http://data.europa.eu/esco/occupation/044d78cc-f62f-4532-83a5-8e04f2889652), O*NET 30.3 (43-4021.00). See manifest.json for licensing/attribution.*
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