1.9 KiB
1.9 KiB
name, description
| name | description |
|---|---|
| after-sales-service-technician | Occupational skill for the role 'after-sales service technician' (also: after-sales support technician, field technician, workshop technician, sales support technician, help-desk technician, after-sales installation technician). Use when the user asks for typical after-sales service technician work such as: typical after-sales service technician responsibilities |
After-Sales Service Technician
After-sales service technicians provide after-sales service support to customers, such as the installation, maintenance and repair of the sold products. They take corrective actions to ensure customersโ satisfaction, resolve technical product-related issues and write customer summary reports.
Core workflow
How to use this skill
- Read references/profile.md for the occupation profile and scope.
- Consult references/tasks.md for the full task and activity inventory.
- Check references/skills.md for essential vs. optional competences.
- Check references/tools.md for the software commonly used in this role.
- See references/ai-skills.md โ matched external AI agent skills (per-source attribution).
Key competences (essential)
- advise on merchandise features
- characteristics of products
- characteristics of services
- communicate with customers
- contact customers
- create solutions to problems
- customer relationship management
- customer service
- ensure compliance with legal requirements
- execute after sales activities
- guarantee customer satisfaction
- implement customer follow-up
- implement sales strategies
- maintenance operations
- product comprehension
Sources: ESCO v1.2.1 (http://data.europa.eu/esco/occupation/98e58946-3227-4f6c-a5d1-5892fe76883d), ONET 30.3 (49-9099.00). See manifest.json for licensing/attribution.*