skills-core/call-centre-quality-auditor
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call-centre-quality-auditor/references/ai-skills.md
skillfactor-pipeline 70c1010252 feat: call-centre-quality-auditor skill package v0.1.0
2026-08-22 05:36:38 +02:00

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External AI agent skills — call-centre-quality-auditor

Proven, publicly available AI agent skills mapped to this occupation. Nothing is copied from the sources: every entry is a name, a one-line summary and a link to the upstream skill package. Each section names its source repository, commit, license and retrieval date.

Tiers: core = the skill directly exercises a top market hard skill, tool or method (from gated job-ad evidence) or an essential ESCO competence of this occupation; adjacent = plausibly useful, secondary. Entries are capped at 12 per source and 80 in total per occupation (core first, strongest matches survive); everything beyond the caps is excluded and logged in the pipeline audit trail, not in this package.

Matched deterministically (ISCO group + title/competence keywords, tiered against market evidence + ESCO essentials) by pipeline/p5_enrich_ai_skills.py on 2026-07-14.

Source: anthropics/skills

  • Repository: https://github.com/anthropics/skills (commit f6656c1, retrieved 2026-07-14)
  • License: Apache-2.0; the document skills (docx/pdf/pptx/xlsx) are source-available — see the LICENSE.txt in the upstream skill folder
Skill Tier What it adds Upstream
docx adjacent Use this skill whenever the user wants to create, read, edit, or manipulate Word documents (.docx files) or Word templates (.dotx files). Triggers include: any mention of 'Word doc', 'word document', '.docx', '.dotx', or requests to … source
pdf adjacent Use this skill whenever the user wants to do anything with PDF files. This includes reading or extracting text/tables from PDFs, combining or merging multiple PDFs into one, splitting PDFs apart, rotating pages, adding watermarks, creating … source
xlsx adjacent Use this skill any time a spreadsheet file is the primary input or output. This means any task where the user wants to: open, read, edit, or fix an existing .xlsx, .xlsm, .xltx, .csv, or .tsv file (e.g., adding columns, computing formulas, … source

Source: a5c-ai/babysitter

Skill Tier What it adds Upstream
Customer Feedback Aggregation core Aggregate and analyze customer feedback from multiple sources for product insights source
lighthouse adjacent Performance and accessibility auditing using Google Lighthouse. Measure Core Web Vitals, accessibility scores, SEO, and best practices. Generate reports and track performance budgets. source
eval-harness adjacent Evaluation harness for testing agent and skill quality through structured benchmarks, regression tests, and quality scoring. source
model-profile-resolution adjacent Resolve model profile (quality/balanced/budget) at orchestration start and map agents to specific models. Enables cost/quality tradeoffs by selecting appropriate AI models for each agent role. source

Source: aeonfun/aeon

Skill Tier What it adds Upstream
self-improve adjacent Improve the agent itself, or audit its recent performance - better skills, prompts, workflows, and config, plus a quality/reliability/memory-hygiene review of what it did and what failed source

Source: affaan-m/everything-claude-code

Skill Tier What it adds Upstream
skill-stocktake adjacent Use when auditing Claude skills and commands for quality. Supports Quick Scan (changed skills only) and Full Stocktake modes with sequential subagent batch evaluation. source

Source: AgriciDaniel/claude-ads

Skill Tier What it adds Upstream
ads-monitor adjacent Monitor paid-ad account pacing, delivery, performance, creative fatigue, tracking, policy, and data quality across supported platforms. Use for daily or weekly checks, anomaly review, budget pacing, post-launch verification, or campaign … source

Source: alirezarezvani/claude-skills

Skill Tier What it adds Upstream
team-communications core Write internal company communications — 3P updates (Progress/Plans/Problems), company-wide newsletters, FAQ roundups, incident reports, leadership updates, status reports, project updates, and general internal comms. Use this skill any … source
skill-tester adjacent Validate, test, and score the quality of skills within the claude-skills ecosystem. Comprehensive meta-skill: structure validation, Python script testing (syntax + imports + runtime + output format), multi-dimensional quality scoring with … source

Source: browser-act/skills

Skill Tier What it adds Upstream
taobao-product-reviews core Fetch customer reviews for a Taobao or Tmall product by itemId, returning reviewer name, date, purchased variant, review text, and photo URLs. Use when user asks to get product reviews from Taobao, scrape Taobao customer feedback, extract … source

Source: brycewang-stanford/Auto-Empirical-Research-Skills

Skill Tier What it adds Upstream
code-review-excellence core This skill should be used when the user asks to review a diff or pull request, write review comments, audit code quality, establish review standards, or improve how a team performs code review. source
b2 adjacent VS-Enhanced Evidence Quality Appraiser - Prevents Mode Collapse with context-adaptive quality assessment Enhanced VS 3-Phase process: Avoids automatic tool application, delivers research-specific evaluation strategies Use when: appraising … source
paper-review-skills adjacent 8 peer review skills. Trigger: reviewing manuscripts, comparing papers, quality assessment. Design: systematic review criteria, evaluation rubrics, and automated review tools. source
plotnine adjacent plotnine static visualization (ggplot2 syntax for Python). Geoms, aesthetics, scales, coordinates, facets, themes. Use for static publication-quality figures with grammar-of-graphics syntax. For interactive charts use plotly; for maps use … source
referee2 adjacent Systematic audit and review by Referee 2. Two modes — "deck" reviews slide presentations for rhetoric, visual quality, and compile cleanliness; "code" performs cross-language replication and econometric audit of empirical pipelines. Use … source
review adjacent All quality reviews — routes to appropriate critics based on target file type and flags. Replaces /paper-excellence, /proofread, /econometrics-check, /review-r, /review-paper. source
slide-excellence adjacent Multi-agent slide review (visual, pedagogy, proofreading). Use for comprehensive quality check before milestones. source

Source: davepoon/buildwithclaude

Skill Tier What it adds Upstream
gsd:set-profile adjacent Switch model profile for GSD agents (quality/balanced/budget/inherit) source
image-enhancer adjacent Improves the quality of images, especially screenshots, by enhancing resolution, sharpness, and clarity. Perfect for preparing images for presentations, documentation, or social media posts. source
pagerduty-automation adjacent Automate PagerDuty tasks via Rube MCP (Composio): manage incidents, services, schedules, escalation policies, and on-call rotations. Always search tools first for current schemas. source

Source: davila7/claude-code-templates

Skill Tier What it adds Upstream
lint-and-validate core Automatic quality control, linting, and static analysis procedures. Use after every code modification to ensure syntax correctness and project standards. Triggers onKeywords: lint, format, check, validate, types, static analysis. source
code-review-excellence core Transform code reviews from gatekeeping to knowledge sharing through constructive feedback, systematic analysis, and collaborative improvement. source
evaluating-llms-harness adjacent Evaluates LLMs across 60+ academic benchmarks (MMLU, HumanEval, GSM8K, TruthfulQA, HellaSwag). Use when benchmarking model quality, comparing models, reporting academic results, or tracking training progress. Industry standard used by … source
image-enhancer adjacent Improves the quality of images, especially screenshots, by enhancing resolution, sharpness, and clarity. Perfect for preparing images for presentations, documentation, or social media posts. source

Source: dotnet/skills

Skill Tier What it adds Upstream
dotnet-pinvoke adjacent Correctly call native (C/C++) libraries from .NET using P/Invoke and LibraryImport. Covers function signatures, string marshalling, memory lifetime, SafeHandle, and cross-platform patterns. USE FOR: writing new P/Invoke or LibraryImport … source

Source: foryourhealth111-pixel/Vibe-Skills

Skill Tier What it adds Upstream
scholar-evaluation adjacent Systematically evaluate scholarly work using the ScholarEval framework, providing structured assessment across research quality dimensions including problem formulation, methodology, analysis, and writing with quantitative scoring and … source
slides-as-code adjacent Build research slides with text-first source (Slidev/Marp/Reveal/Quarto) and reproducible export (PDF). Includes structure, figure reuse rules, and quality checklist for top-tier scientific presentations. source

Source: GarethManning/education-agent-skills

Skill Tier What it adds Upstream
feedback-quality-analyser adjacent Analyse existing written feedback for quality, specificity, actionability, and impact on student learning. Use when reviewing teacher or peer feedback to improve feedback practices. source

Source: giuseppe-trisciuoglio/developer-kit

Skill Tier What it adds Upstream
memory-md-management core Provides comprehensive memory file management capabilities including auditing, quality assessment, and targeted improvements for files such as CLAUDE.md. Use when user asks to check, audit, update, improve, fix, maintain, or validate … source

Source: gooseworks-ai/goose-skills

Skill Tier What it adds Upstream
voice-of-customer-synthesizer core Aggregate customer feedback from multiple sources — support tickets, NPS comments, Slack messages, G2 reviews, call transcripts, survey responses — into a unified VoC report with theme clustering, sentiment analysis, trend detection, and … source
review-scraper core Scrape product reviews from G2, Capterra, and Trustpilot using Apify. Single script with platform dispatch. Use when you need to monitor competitor reviews, track product sentiment, or gather customer feedback from review sites. source
review-site-scraper core Scrape product reviews from G2, Capterra, and Trustpilot using Apify. Single script with platform dispatch. Use when you need to monitor competitor reviews, track product sentiment, or gather customer feedback from review sites. source
investor-call-prep adjacent Prepare for investor calls by pulling upcoming meetings from Google Calendar, deeply researching each investor and their firm (website scraping, portfolio analysis, thesis extraction), checking for competitor conflicts, and outputting an … source

Source: harperreed/dotfiles

Skill Tier What it adds Upstream
swiftui-performance-audit core Audit and improve SwiftUI runtime performance from code review and architecture. Use for requests to diagnose slow rendering, janky scrolling, high CPU/memory usage, excessive view updates, or layout thrash in SwiftUI apps, and to provide … source

Source: jeremylongshore/claude-code-plugins-plus-skills

Skill Tier What it adds Upstream
echo core User researcher — interviews, personas, Jobs-to-Be-Done, and customer feedback synthesis. source
langfuse-core-workflow-b adjacent Execute Langfuse secondary workflow: Evaluation, scoring, and datasets. Use when implementing LLM evaluation, adding user feedback, or setting up automated quality scoring and experiment datasets. Trigger with phrases like "langfuse … source
echo-feedback adjacent Feedback synthesis — cluster support tickets, NPS verbatims, app store reviews, and churn surveys by theme, separate signal from noise, and produce an actionable insight report. Use when asked to "synthesize this feedback", "analyze … source
langchain-eval-harness adjacent Build reproducible evaluation pipelines for LangChain 1.0 chains and\ \ LangGraph 1.0\nagents \u2014 golden datasets, LangSmith evaluate(), ragas RAG\ \ metrics, deepeval\nLLM-as-judge, agent trajectory analysis, and CI gating on quality\ … source
podium-call-transcript-pipeline adjacent Durable, idempotent ingest pipeline for Podium call transcripts — the layer between Podium's transcript webhook and a downstream RAG/LLM queue. Survives minutes-to-hours transcript latency, partial-then-final overwrites, non-English … source

Source: K-Dense-AI/claude-scientific-skills

Skill Tier What it adds Upstream
scholar-evaluation adjacent Systematically evaluate scholarly work using the ScholarEval framework, providing structured assessment across research quality dimensions including problem formulation, methodology, analysis, and writing with quantitative scoring and … source

Source: K-Dense-AI/scientific-agent-skills

Skill Tier What it adds Upstream
scholar-evaluation adjacent Systematically evaluate scholarly work using the ScholarEval framework, providing structured assessment across research quality dimensions including problem formulation, methodology, analysis, and writing with quantitative scoring and … source

Source: mohitagw15856/pm-claude-skills

Skill Tier What it adds Upstream
performance-review core Write structured, balanced performance reviews from bullet-point inputs. Use when asked to write a performance review, self-assessment, peer review, 360 feedback, or manager evaluation. Produces a complete, fair, professionally written … source
voice-of-customer-program core Stand up a Voice of Customer (VoC) program that turns feedback into action. Use when asked to build a VoC program, design a customer feedback loop, consolidate feedback sources, or set up a closed-loop feedback process. Produces a VoC … source
substack-notes-scraper core Scrapes a Substack Notes page and exports engagement data to a formatted .xlsx file. Use when asked to download, analyse, or export Substack Notes performance data including likes, comments, and restacks. Produces a formatted spreadsheet … source
candidate-scorecard adjacent Turn interview notes into a structured candidate scorecard and hire recommendation. Use when asked to write an interview scorecard, a candidate evaluation, an interview debrief, or to summarize feedback into a hire/no-hire call. Produces a … source
oncall-runbook adjacent Write an on-call runbook for a service — covering alert definitions, escalation paths, common incident responses, and on-call handoff procedures. Use when asked to write an on-call guide, create alert runbooks, document escalation … source
ai-eval-plan adjacent Design an evaluation plan for an LLM or AI feature before shipping it. Use when asked how to evaluate a prompt/model/agent, set up an eval harness, define quality metrics for an AI feature, or build a regression gate. Produces an eval plan … source
escalation-tree adjacent Design a support/incident escalation tree — who handles what, when it escalates, and to whom. Use when asked to design an escalation path, an escalation matrix, support tiers, an on-call escalation policy, or to fix 'tickets bounce around … source

Source: mukul975/Anthropic-Cybersecurity-Skills

Skill Tier What it adds Upstream
detecting-aws-cloudtrail-anomalies adjacent Detect unusual API call patterns in AWS CloudTrail logs using boto3, statistical baselining, and behavioral analysis to identify credential compromise, privilege escalation, and unauthorized resource access. source

Source: muratcankoylan/Agent-Skills-for-Context-Engineering

Skill Tier What it adds Upstream
advanced-evaluation adjacent This skill should be used for advanced LLM evaluation: LLM-as-judge systems, direct scoring, pairwise comparison, rubric calibration, evaluator bias mitigation, confidence scoring, and automated quality assessment. source
evaluation adjacent This skill should be used when building agent evaluation systems: deterministic checks, regression suites, multi-dimensional rubrics, quality gates, production monitoring, baseline comparison, and outcome measurement for agent pipelines. source

Source: NeoLabHQ/context-engineering-kit

Skill Tier What it adds Upstream
agent-evaluation adjacent Evaluate and improve Claude Code commands, skills, and agents. Use when testing prompt effectiveness, validating context engineering choices, or measuring improvement quality. source

Source: nexscope-ai/Amazon-Skills

Skill Tier What it adds Upstream
amazon-review-analyzer core Deep Amazon review analysis for competitive intelligence and product improvement. Extract sentiment patterns, recurring complaints, feature requests, and competitive insights from customer feedback. Turn reviews into actionable product … source

Source: nexscope-ai/eCommerce-Skills

Skill Tier What it adds Upstream
product-review-analysis core Product review analysis and customer feedback intelligence. Pain point identification, praise pattern analysis, feature request extraction, sentiment analysis, and product improvement insights. Use when the user asks about review analysis, … source
tiktok-shop-customer-service core Customer service on TikTok Shop — response time, dispute resolution, auto-replies, buyer satisfaction source

Source: nexu-io/open-design

Skill Tier What it adds Upstream
image-enhancer adjacent Improve image and screenshot quality by enhancing resolution, sharpness, and clarity for professional presentations and documentation. source

Source: nowork-studio/NotFair

Skill Tier What it adds Upstream
seo-page adjacent Single-page SEO audit: deep content quality evaluation using Google's E-E-A-T framework, Helpful Content guidelines, on-page SEO factors, search intent alignment, technical signals, and readability analysis. Fetches GSC performance data … source

Source: nowork-studio/notfair-plugin

Skill Tier What it adds Upstream
seo-page adjacent Single-page SEO audit: deep content quality evaluation using Google's E-E-A-T framework, Helpful Content guidelines, on-page SEO factors, search intent alignment, technical signals, and readability analysis. Fetches GSC performance data … source

Source: nWave-ai/nWave

Skill Tier What it adds Upstream
nw-architecture-patterns adjacent Comprehensive architecture patterns, methodologies, quality frameworks, and evaluation methods for solution architects. Load when designing system architecture or selecting patterns. source
nw-production-readiness adjacent Monitoring, observability, operational procedures, CI/CD lessons learned, and quality gate definitions. Load when assessing production readiness or validating operational excellence. source

Source: OpenRaiser/NanoResearch

Skill Tier What it adds Upstream
evaluating-llms-harness adjacent Evaluates LLMs across 60+ academic benchmarks (MMLU, HumanEval, GSM8K, TruthfulQA, HellaSwag). Use when benchmarking model quality, comparing models, reporting academic results, or tracking training progress. Industry standard used by … source

Source: OpenSenseNova/SenseNova-Skills

Skill Tier What it adds Upstream
outlier-detection-and-quality-assessment adjacent 执行全面的异常值检测与数据质量评估，利用 IQR 方法识别异常值并结合偏度、峰度分析数据分布特征，适用于非正态分布数据的预处理阶段。 source

Source: Orchestra-Research/AI-research-SKILLs

Skill Tier What it adds Upstream
evaluating-llms-harness adjacent Evaluates LLMs across 60+ academic benchmarks (MMLU, HumanEval, GSM8K, TruthfulQA, HellaSwag). Use when benchmarking model quality, comparing models, reporting academic results, or tracking training progress. Industry standard used by … source

Source: OthmanAdi/langsmith-fetch-skill

Skill Tier What it adds Upstream
langsmith-fetch adjacent Debug LangChain and LangGraph agents by fetching execution traces from LangSmith Studio. Use when debugging agent behavior, investigating errors, analyzing tool calls, checking memory operations, or examining agent performance. … source

Source: plugin87/ux-ui-agent-skills

Skill Tier What it adds Upstream
design-review adjacent Review or audit a design/UI across 6 weighted dimensions with Nielsen's 10 heuristics and a prioritized findings table. Use when the user wants a design critique, quality score, heuristic evaluation, or audit of an existing screen, page, … source

Source: rampstackco/claude-skills

Skill Tier What it adds Upstream
discovery-research-synthesis core Turning research artifacts into actionable PM insight. Customer interviews, user research notes, support ticket reviews, sales call transcripts, survey data, in-app feedback, all synthesized into the decisions they are meant to inform. The … source
user-feedback-aggregation core Collecting and synthesizing user feedback across channels (support tickets, NPS, in-app feedback, sales calls, social mentions, customer councils) into a continuous signal that informs product decisions. The triage discipline that … source
programmatic-seo adjacent How to design and run a programmatic SEO program that produces durable traffic instead of penalty-bait. Data source identification, template design, schema patterns, quality control at scale, internal linking architecture, crawl budget … source

Source: ReScienceLab/opc-skills

Skill Tier What it adds Upstream
requesthunt adjacent Generate user demand research reports from real user feedback. Scrape and analyze feature requests, complaints, and questions from Reddit, X, GitHub, YouTube, LinkedIn, and Amazon. Use when user wants to do demand research, find feature … source

Source: rohitg00/pro-workflow

Skill Tier What it adds Upstream
token-efficiency adjacent Reduce token waste by 40-60% through anti-sycophancy rules, tool-call budgets, one-pass coding, task profiles, and read-before-write enforcement. Inspired by drona23/claude-token-efficient. source

Source: secondsky/claude-skills

Skill Tier What it adds Upstream
recommendation-engine adjacent Build recommendation systems with collaborative filtering, matrix factorization, hybrid approaches. Use for product recommendations, personalization, or encountering cold start, sparsity, quality evaluation issues. source

Source: silverstein/minutes

Skill Tier What it adds Upstream
minutes-debrief adjacent Post-meeting debrief — analyzes what happened, compares outcomes to your prep intentions, tracks decision evolution. Use when the user says "debrief", "what just happened in that meeting", "what did we decide", "debrief that call", … source
minutes-prep adjacent Interactive meeting preparation — builds a relationship brief and talking points before a call. Use when the user says "prep me for my call with", "I'm meeting with X", "prepare me for", "what should I bring up with", "meeting prep", "get … source
minutes-record adjacent Start or stop recording a meeting, call, or voice memo. Use this whenever the user says "record", "start recording", "capture this meeting", "stop recording", "I'm in a meeting", "take notes on this call", or wants to transcribe live … source
minutes-tag adjacent Lightweight outcome tagging for meetings — won, lost, stalled, great, or noise. Use whenever the user says "tag this meeting", "mark that as a win", "that one was a loss", "tag yesterday's call as stalled", "mark this great", "that meeting … source

Source: zebbern/claude-code-guide

Skill Tier What it adds Upstream
dataset-quality-audit adjacent Run comprehensive quality checks on tabular data (CSV/Excel/TSV/JSON), detecting missing values, duplicates, outliers, format issues, and type inconsistencies to produce an overall score, grade, and actionable suggestions. Triggered when … source

Source: zechenzhangAGI/AI-research-SKILLs

Skill Tier What it adds Upstream
evaluating-llms-harness adjacent Evaluates LLMs across 60+ academic benchmarks (MMLU, HumanEval, GSM8K, TruthfulQA, HellaSwag). Use when benchmarking model quality, comparing models, reporting academic results, or tracking training progress. Industry standard used by … source