chief-operating-officer/references/tasks.md

Tasks & work activities — chief operating officer

Source: O*NET 30.3, occupation 11-1021.00 (General and Operations Managers).

Task statements

• [Core] Review financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement.
• [Core] Direct administrative activities directly related to making products or providing services.
• [Core] Prepare staff work schedules and assign specific duties.
• [Core] Monitor suppliers to ensure that they efficiently and effectively provide needed goods or services within budgetary limits.
• [Core] Direct or coordinate financial or budget activities to fund operations, maximize investments, or increase efficiency.
• [Core] Establish or implement departmental policies, goals, objectives, or procedures in conjunction with board members, organization officials, or staff members.
• [Core] Perform personnel functions, such as selection, training, or evaluation.
• [Core] Plan or direct activities, such as sales promotions, that require coordination with other department managers.
• [Core] Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.
• [Supplemental] Implement or oversee environmental management or sustainability programs addressing issues such as recycling, conservation, or waste management.
• [Supplemental] Set prices or credit terms for goods or services, based on forecasts of customer demand.
• [Supplemental] Manage the movement of goods into and out of production facilities to ensure efficiency, effectiveness, or sustainability of operations.
• [Supplemental] Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
• [Supplemental] Develop or implement product-marketing strategies, including advertising campaigns or sales promotions.
• [Supplemental] Direct non-merchandising departments of businesses, such as advertising or purchasing.
• [Supplemental] Recommend locations for new facilities, or oversee the remodeling or renovating of current facilities.
• [Supplemental] Plan store layouts or design displays.

Detailed work activities

• Analyze data to inform operational decisions or activities.
• Analyze financial records to improve efficiency.
• Conduct employee training programs.
• Determine pricing or monetary policies.
• Determine resource needs.
• Develop marketing plans or strategies.
• Develop organizational goals or objectives.
• Develop organizational policies or programs.
• Direct financial operations.
• Direct organizational operations, projects, or services.
• Direct sales, marketing, or customer service activities.
• Hire personnel.
• Implement organizational process or policy changes.
• Manage construction activities.
• Manage environmental sustainability projects.
• Monitor performance of organizational members or partners.
• Plan facility layouts or designs.
• Prepare staff schedules or work assignments.
• Provide basic information to guests, visitors, or clients.
• Recommend organizational process or policy changes.