47 lines
1.9 KiB
Markdown
47 lines
1.9 KiB
Markdown
---
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name: consumer-rights-advisor
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description: "Occupational skill for the role 'consumer rights advisor' (also: trading standards officer, legal services adviser, consumer rights legal adviser, consumer rights adviser, legal services advisor, food hygiene inspector). Use when the user asks for typical consumer rights advisor work such as: typical consumer rights advisor responsibilities"
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---
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# Consumer Rights Advisor
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Consumer rights advisors aid consumers with complaints and provide advice and information on rights as a consumer after purchase of products or services. They monitor organisations to ensure compliance to consumer rights standards, and aid consumers in handling disputes.
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## Core workflow
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## How to use this skill
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- Read [references/profile.md](references/profile.md) for the occupation profile and scope.
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- Consult [references/tasks.md](references/tasks.md) for the full task and activity inventory.
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- Check [references/skills.md](references/skills.md) for essential vs. optional competences.
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- Check [references/tools.md](references/tools.md) for the software commonly used in this role.
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- See [references/ai-skills.md](references/ai-skills.md) — matched external AI agent skills (per-source attribution).
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## Key competences (essential)
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- advise on consumer rights
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- apply conflict management
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- apply technical communication skills
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- communicate with customers
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- consumer law
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- consumer protection
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- customer service
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- inspect government policy compliance
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- investigate complaints related to consumer protection
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- keep records of customer interaction
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- protect client interests
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- respond to enquiries
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## Hot technologies
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- Adobe Acrobat
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- Google Android
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- Microsoft Excel
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- Microsoft Office software
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- Microsoft Outlook
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- Microsoft Word
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---
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*Sources: ESCO v1.2.1 (http://data.europa.eu/esco/occupation/cb60beab-7afb-4e99-8162-221abea68e6d), O*NET 30.3 (53-6051.00, manual nearest match). See manifest.json for licensing/attribution.*
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