49 lines
4.0 KiB
Markdown
49 lines
4.0 KiB
Markdown
# Tasks & work activities — credit adviser
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Source: O*NET 30.3, occupation 13-2071.00 (Credit Counselors).
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## Task statements
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- **[Core]** Advise clients or respond to inquiries about financial matters in person or via phone, email, Web site, or Internet chat.
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- **[Core]** Assess clients' overall financial situations by reviewing income, assets, debts, expenses, credit reports, or other financial information.
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- **[Core]** Calculate clients' available monthly income to meet debt obligations.
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- **[Core]** Create debt management plans, spending plans, or budgets to assist clients to meet financial goals.
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- **[Core]** Estimate time for debt repayment, given amount of debt, interest rates, and available funds.
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- **[Core]** Explain services or policies to clients, such as debt management program rules, advantages and disadvantages of using services, or creditor concession policies.
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- **[Core]** Interview clients by telephone or in person to gather financial information.
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- **[Core]** Maintain or update records of client account activity, including financial transactions, counseling session notes, correspondence, document images, or client inquiries.
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- **[Core]** Negotiate with creditors on behalf of clients to arrange for payment adjustments, interest rate reductions, time extensions, or payment plans.
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- **[Core]** Prepare written documents to establish contracts with or communicate financial recommendations to clients.
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- **[Core]** Prioritize client debt repayment to avoid dire consequences, such as bankruptcy or foreclosure or to reduce overall costs, such as by paying high-interest or short-term loans first.
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- **[Core]** Recommend educational materials or resources to clients on matters, such as financial planning, budgeting, or credit.
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- **[Core]** Recommend strategies for clients to meet their financial goals, such as borrowing money through loans or loan programs, declaring bankruptcy, making budget adjustments, or enrolling in debt management plans.
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- **[Core]** Refer clients to social service or community resources for needs beyond those of credit or debt counseling.
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- **[Core]** Review changes to financial, family, or employment situations to determine whether changes to existing debt management plans, spending plans, or budgets are needed.
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- **[Core]** Advise clients on housing matters, such as housing rental, homeownership, mortgage delinquency, or foreclosure prevention.
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- **[Core]** Conduct research to help clients avoid repossessions or foreclosures or remove levies or wage garnishments.
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- **[Core]** Create action plans to assist clients in obtaining permanent housing via rent or mortgage programs.
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- **[Core]** Explain general financial topics to clients, such as credit report ratings, bankruptcy laws, consumer protection laws, wage attachments, or collection actions.
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- **[Core]** Explain loan information to clients, such as available loan types, eligibility requirements, or loan restrictions.
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- **[Core]** Teach courses or seminars on topics, such as budgeting, management of personal finances, or financial literacy.
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- **[Supplemental]** Disburse funds from client accounts to creditors.
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- **[Supplemental]** Investigate missing checks, payment histories, held funds, returned checks, or other related issues to resolve client or creditor problems.
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## Detailed work activities
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- Advise others on financial matters.
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- Assess financial status of clients.
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- Compute debt repayment schedules.
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- Correspond with customers to answer questions or resolve complaints.
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- Develop financial plans for clients.
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- Disburse funds from clients accounts to creditors.
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- Educate clients on financial planning topics.
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- Examine financial records.
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- Explain regulations, policies, or procedures.
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- Interpret financial information for others.
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- Interview clients to gather financial information.
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- Negotiate agreements to resolve disputes.
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- Prepare contracts or other transaction documents.
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- Prepare financial documents.
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- Recommend investments to clients.
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- Refer clients to community or social service programs.
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