3.8 KiB
3.8 KiB
Competences — customer experience manager
Source: ESCO v1.2.1 occupation-skill relations (http://data.europa.eu/esco/occupation/9c9752b7-3e3b-4a08-8553-b63a013f8072).
Essential
- analyse business plans (skill/competence)
- analyse data about clients (skill/competence)
- comply with food safety and hygiene (skill/competence)
- design customer experiences (skill/competence)
- develop strategies for accessibility (skill/competence)
- ensure cross-department cooperation (skill/competence)
- ensure information privacy (skill/competence)
- handle customer complaints (skill/competence)
- identify stress points of customer interaction (skill/competence)
- improve business processes (skill/competence)
- maintain customer records (skill/competence)
- maintain customer service (skill/competence)
- manage the customer experience (skill/competence)
- measure customer feedback (skill/competence)
- monitor customer behaviour (skill/competence)
- monitor work for special events (skill/competence)
- plan medium to long term objectives (skill/competence)
- provide improvement strategies (skill/competence)
- relationship marketing (knowledge)
- use e-tourism platforms (skill/competence)
Optional
- assist clients with special needs (skill/competence)
- augmented reality (knowledge)
- conduct qualitative research (skill/competence)
- conduct quantitative research (skill/competence)
- customer segmentation (knowledge)
- demonstrate intercultural competences in hospitality services (skill/competence)
- detect drug abuse (skill/competence)
- develop inclusive communication material (skill/competence)
- ecotourism (knowledge)
- educate on sustainable tourism (skill/competence)
- engage local communities in the management of natural protected areas (skill/competence)
- greet guests (skill/competence)
- identify customer's needs (skill/competence)
- implement marketing strategies (skill/competence)
- implement sales strategies (skill/competence)
- improve customer traveling experiences with augmented reality (skill/competence)
- lead a team in hospitality service (skill/competence)
- maintain incident reporting records (skill/competence)
- manage conservation of natural and cultural heritage (skill/competence)
- manage health and safety standards (skill/competence)
- measure sustainability of tourism activities (skill/competence)
- perform market research (skill/competence)
- plan shifts of employees (skill/competence)
- promote virtual reality travelling experiences (skill/competence)
- self-service technologies in tourism (knowledge)
- support community-based tourism (skill/competence)
- support local tourism (skill/competence)
- train employees (skill/competence)
- virtual reality (knowledge)
Market evidence (job-ad analysis, 10 ads, as of 2026-07-11)
Share of analyzed job ads mentioning the item (threshold ≥ 20 %). Source: JSearch/Adzuna APIs.
Hard skills
- customer service — 60 %
- cash handling — 40 %
- training — 30 %
- supervision — 20 %
- scheduling — 20 %
- store maintenance — 20 %
- coaching — 20 %
- front end operations — 20 %
- inventory control — 20 %
- merchandising — 20 %
- food safety — 20 %
Methods
- B.E.S.T. customer service experience — 20 %
- World Recovery — 20 %
Responsibilities
- teamwork — 20 %
- store maintenance — 20 %
- store cleanliness — 20 %
- associate development — 20 %
- drink preparation — 20 %
- crew training — 20 %
- customer engagement — 20 %
- customer interaction — 20 %
- front end merchandising — 20 %
- opening/closing procedures — 20 %
- operations support — 20 %