3.0 KiB
Market evidence report — customer-service-representative
Source: 27 real job ads (JSearch API, countries: us 27), extracted into the MSSQL evidence store; as of 2026-07-11. This report contains extracted, aggregated facts only — no ad text is reproduced (copyright / platform terms).
Seniority distribution
| Seniority | Ads | Share |
|---|---|---|
| mid | 19 | 70 % |
| n/a | 4 | 15 % |
| junior | 3 | 11 % |
| lead | 1 | 4 % |
Tools — full market ranking
| # | Item | Ads | Share |
|---|---|---|---|
| 1 | Microsoft Office | 4 | 15 % |
| 2 | Microsoft Excel | 3 | 11 % |
Hard skills — full market ranking
| # | Item | Ads | Share |
|---|---|---|---|
| 1 | customer service | 21 | 78 % |
| 2 | data entry | 7 | 26 % |
| 3 | problem solving | 5 | 19 % |
| 4 | account management | 4 | 15 % |
| 5 | record maintenance | 3 | 11 % |
| 6 | troubleshooting | 3 | 11 % |
Methods — full market ranking
| # | Item | Ads | Share |
|---|
Responsibilities — full market ranking
| # | Item | Ads | Share |
|---|
Regional breakdown
Corpus note: 27 relevant ads in total — below the 100-ad target for a fully reliable ranking. Percentages above should be read as indicative.
US (us)
Insufficient evidence — 27 ads (minimum for a regional ranking: 30). No ranking is reported for this region.
UK (gb)
Insufficient evidence — 0 ads (minimum for a regional ranking: 30). No ranking is reported for this region.
EU/DACH (de, at, ch, nl)
Insufficient evidence — 0 ads (minimum for a regional ranking: 30). No ranking is reported for this region.
Job title variants in the market
| Title | Ads |
|---|---|
| Customer Service Representative | 3 |
| Customer Experience Manager | 2 |
| Customer Service / Call Center Representative | 2 |
| Customer Service Rep | 2 |
| Customer Care Representative | 1 |
| Customer Care Specialist | 1 |
| Customer Experience Team Lead | 1 |
| CUSTOMER SERV REP III (DA) | 1 |
| Customer Service Associate - Entry Level | 1 |
| Customer Service Representative – Hotel Reservations (Remote) | 1 |
| Customer Service Representative – Mail & Inventory Support | 1 |
| Customer Service Representative - State Farm Agent Team Member | 1 |
| Customer Service Representative Associate | 1 |
| Customer Service Representative Part Time | 1 |
| Customer Support Representative | 1 |
| Member Service Representative | 1 |
| PT Customer Service Representative | 1 |
| REMOTE Client Representative - Work From Anywhere | 1 |
| Seasonal Customer Service Representative | 1 |
| Senior Customer Service Representative | 1 |
| Tier 1 Customer Service Representative | 1 |
| Treasury Technician - Customer Service and DMV Representative (Internal Only) | 1 |
Methodology: entities extracted per ad ({hard_skills, tools, methods, responsibilities, seniority}), normalized, counted as DISTINCT ads per entity; report threshold ≥ 3 ads. Headline sections in skills.md/tools.md use the stricter ≥ 20 % threshold.