front-of-house-manager/references/skills.md

Competences — front of house manager

Source: ESCO v1.2.1 occupation-skill relations (http://data.europa.eu/esco/occupation/db4057de-0c5a-4f68-8f81-2c0765978afb).

Essential

• assess cleanliness of areas (skill/competence)
• carry out end of day accounts (skill/competence)
• ensure health and safety of visitors (skill/competence)
• labour legislation (knowledge)
• manage a team (skill/competence)
• manage staff (skill/competence)
• monitor guest access (skill/competence)
• monitor ticketing (skill/competence)
• negotiate health and safety issues with third parties (skill/competence)
• prevent fire in a performance environment (skill/competence)
• promote health and safety (skill/competence)
• react to emergency situations in a live performance environment (skill/competence)
• supervise event staff (skill/competence)

Optional

• handle customer complaints (skill/competence)
• monitor check-out point (skill/competence)
• perform first fire intervention (skill/competence)
• provide first aid (skill/competence)

Market evidence (job-ad analysis, 9 ads, as of 2026-07-12)

Share of analyzed job ads mentioning the item (threshold ≥ 20 %). Source: JSearch/Adzuna APIs.

Hard skills

• customer service — 33 %
• problem-solving — 33 %
• leadership — 22 %
• scheduling — 22 %
• staff training — 22 %
• team leadership — 22 %
• team supervision — 22 %
• volunteer management — 22 %
• workflow management — 11 %
• team development — 11 %
• ticket administration — 11 %
• time management — 11 %
• training and development — 11 %
• theater management — 11 %
• theatre maintenance — 11 %
• volunteer coordination — 11 %
• staff management — 11 %
• staff supervision — 11 %
• shift execution — 11 %
• operational issue identification — 11 %
• organization — 11 %
• organizational skills — 11 %
• group sales — 11 %
• food safety — 11 %
• guest service — 11 %
• prospecting — 11 %
• public relations — 11 %
• labor management — 11 %
• problem solving — 11 %
• record keeping — 11 %
• patron retention — 11 %
• performance evaluation — 11 %
• performance management — 11 %
• money handling — 11 %
• pipeline management — 11 %
• event coordination — 11 %
• event management — 11 %
• film presentation — 11 %
• conflict resolution — 11 %
• floor operations management — 11 %
• audience acquisition — 11 %
• bookkeeping — 11 %
• cash handling — 11 %
• coaching — 11 %
• communication — 11 %

Methods

• accessibility accommodations — 11 %
• aed certification — 11 %
• cpr — 11 %
• servant leadership — 11 %
• standard first aid — 11 %

Responsibilities

• supervising staff — 11 %
• team coaching — 11 %
• staff supervision — 11 %
• staff record compilation — 11 %
• service standard enforcement — 11 %
• service standard maintenance — 11 %
• shift opening and closing — 11 %
• staff and volunteer management — 11 %
• staff coaching — 11 %
• volunteer engagement support — 11 %
• theatre maintenance — 11 %
• usher staff management — 11 %
• visitor experience enhancement — 11 %
• ticket order fulfillment — 11 %
• ticket sales oversight — 11 %
• team member training — 11 %
• foh team direction — 11 %
• financial record keeping — 11 %
• floor flow management — 11 %
• floor operation improvement — 11 %
• event operation oversight — 11 %
• event scheduling — 11 %
• data analysis — 11 %
• deposit making — 11 %
• dining room operation leadership — 11 %
• ensuring guest satisfaction — 11 %
• assisting house manager — 11 %
• addressing guest concerns — 11 %
• addressing patron concerns — 11 %
• box office operations — 11 %
• audience flow coordination — 11 %
• complaint handling — 11 %
• completing closeout procedures — 11 %
• concession sales oversight — 11 %
• communicating with staff — 11 %
• cleanliness maintenance — 11 %
• pre-event meeting leadership — 11 %
• pre-shift briefings — 11 %
• motion picture presentation — 11 %
• operation coordination — 11 %
• performance preparation — 11 %
• relationship building — 11 %
• reservation oversight — 11 %
• reconciling receipts — 11 %
• hiring bussing and dessert staff — 11 %
• front-of-house operation oversight — 11 %
• front-of-house operations leadership — 11 %
• group sales cycle ownership — 11 %
• guest concern resolution — 11 %
• guest experience enhancement — 11 %
• guest issue resolution — 11 %
• guest satisfaction maintenance — 11 %
• patron communication — 11 %
• patron concern resolution — 11 %
• maintaining atmosphere — 11 %
• managing floor operations — 11 %
• managing volunteers — 11 %