interpretation-agency-manager/references/tasks.md

Tasks & work activities — interpretation agency manager

Source: O*NET 30.3, occupation 11-3012.00 (Administrative Services Managers) — manual nearest-occupation mapping via ISCO group 1349; the official ESCO crosswalk has no entry for this ESCO occupation.

Task statements

• [Supplemental] Direct or coordinate the supportive services department of a business, agency, or organization.
• [Core] Set goals and deadlines for the department.
• [Core] Prepare and review operational reports and schedules to ensure accuracy and efficiency.
• [nan] Communicate with and provide guidance for external vendors and service providers to ensure the organization, department, or work unit's business needs are met.
• [nan] Develop operational standards and procedures for the work unit or department.
• [nan] Establish work procedures or schedules to organize the daily work of administrative staff.
• [nan] Learn to operate new office technologies as they are developed and implemented.
• [nan] Manage paper or electronic filing systems by recording information, updating paperwork, or maintaining documents, such as attendance records or correspondence.
• [nan] Meet with other departmental leaders to establish organizational goals, strategic plans, and objectives, as well as make decisions about personnel, resources, and space or equipment needs.
• [nan] Oversee payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
• [nan] Read through contracts, regulations, and procedural guidelines to ensure comprehension and compliance.
• [nan] Represent work unit at meetings or conferences and serve as liaison for requests or complaints.
• [nan] Supervise administrative staff and provide training and orientation to new staff.
• [Core] Analyze internal processes and recommend and implement procedural or policy changes to improve operations, such as supply changes or the disposal of records.
• [Core] Acquire, distribute and store supplies.
• [Supplemental] Plan, administer, and control budgets for contracts, equipment, and supplies.
• [Supplemental] Hire and terminate clerical and administrative personnel.
• [Core] Conduct classes to teach procedures to staff.

Detailed work activities

• Analyze data to inform operational decisions or activities.
• Communicate technical information to suppliers, contractors, or regulatory agencies.
• Conduct employee training programs.
• Confer with managers to make operational decisions.
• Develop organizational goals or objectives.
• Develop organizational policies or programs.
• Direct administrative or support services.
• Establish standards for products, processes, or procedures.
• Evaluate information related to legal matters in public or personal records.
• Hire personnel.
• Maintain current knowledge related to work activities.
• Maintain records, documents, or other files.
• Manage human resources activities.
• Manage inventories of products or organizational resources.
• Prepare employee work schedules.
• Prepare operational budgets.
• Prepare operational progress or status reports.
• Purchase materials, equipment, or other resources.
• Read documents to gather technical information.
• Recommend organizational process or policy changes.
• Respond to customer problems or complaints.
• Select resources needed to accomplish tasks.
• Supervise clerical or administrative personnel.