60 lines
4.5 KiB
Markdown
60 lines
4.5 KiB
Markdown
# Tasks & work activities — medical practice manager
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Source: O*NET 30.3, occupation 43-1011.00 (First-Line Supervisors of Office and Administrative Support Workers).
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## Task statements
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- **[Core]** Resolve customer complaints or answer customers' questions regarding policies and procedures.
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- **[Core]** Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
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- **[Core]** Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
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- **[Core]** Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
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- **[Core]** Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
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- **[Core]** Train or instruct employees in job duties or company policies or arrange for training to be provided.
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- **[Core]** Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
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- **[Core]** Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
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- **[Core]** Recruit, interview, and select employees.
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- **[Core]** Interpret and communicate work procedures and company policies to staff.
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- **[Core]** Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
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- **[Core]** Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance.
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- **[Core]** Compute figures such as balances, totals, or commissions.
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- **[Core]** Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies.
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- **[Core]** Coordinate activities with other supervisory personnel or with other work units or departments.
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- **[Core]** Develop or update procedures, policies, or standards.
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- **[Core]** Make recommendations to management concerning such issues as staffing decisions or procedural changes.
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- **[Core]** Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules.
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- **[Core]** Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
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- **[Supplemental]** Analyze financial activities of establishments or departments and provide input into budget planning and preparation processes.
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- **[Supplemental]** Design, implement, or evaluate staff training and development programs, customer service initiatives, or performance measurement criteria.
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- **[Supplemental]** Develop work schedules according to budgets and workloads.
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- **[Supplemental]** Monitor inventory levels and requisition or purchase supplies as needed.
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- **[Supplemental]** Plan for or coordinate office services, such as equipment or supply acquisition or organization, disposal of assets, relocation, parking, maintenance, or security services.
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- **[Supplemental]** Arrange for necessary maintenance or repair work.
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- **[Supplemental]** Keep informed of provisions of labor-management agreements and their effects on departmental operations.
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- **[Supplemental]** Coordinate or perform activities associated with shipping, receiving, distribution, or transportation.
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- **[Supplemental]** Plan layouts of stockrooms, warehouses, or other storage areas, considering turnover, size, weight, or related factors pertaining to items stored.
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## Detailed work activities
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- Administer personnel recruitment or hiring activities.
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- Analyze financial information.
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- Calculate financial data.
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- Compile data or documentation.
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- Confer with coworkers to coordinate work activities.
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- Coordinate operational activities.
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- Develop organizational policies or programs.
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- Examine documents to verify adherence to requirements.
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- Explain regulations, policies, or procedures.
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- Maintain current knowledge related to work activities.
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- Maintain inventory records.
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- Monitor inventories of products or materials.
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- Perform administrative or clerical tasks.
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- Plan facility layouts or designs.
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- Prepare employee work schedules.
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- Prepare research or technical reports.
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- Provide information to coworkers.
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- Record personnel information.
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- Report maintenance or equipment problems to appropriate personnel.
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- Respond to customer problems or complaints.
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- Supervise clerical or administrative personnel.
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- Train personnel.
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