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office-manager/references/skills.md
2026-08-15 16:21:45 +02:00

2.1 KiB

Competences — office manager

Source: ESCO v1.2.1 occupation-skill relations (http://data.europa.eu/esco/occupation/6e6839b6-099c-4802-906e-7f2c8203ee69).

Essential

  • analyse staff capacity (skill/competence)
  • cost management (knowledge)
  • create a work atmosphere of continuous improvement (skill/competence)
  • give instructions to staff (skill/competence)
  • identify process improvements (skill/competence)
  • implement corporate governance (skill/competence)
  • manage administrative systems (skill/competence)
  • manage needs for stationery items (skill/competence)
  • manage office appliance requirements (skill/competence)
  • manage office facility systems (skill/competence)
  • manage staff (skill/competence)
  • office software (knowledge)
  • perform clerical duties (skill/competence)
  • use different communication channels (skill/competence)
  • use office systems (skill/competence)
  • video conferencing tool (knowledge)
  • write work-related reports (skill/competence)

Optional

  • accounting techniques (knowledge)
  • assess employees' capability levels (skill/competence)
  • communicate with customers (skill/competence)
  • contract law (knowledge)
  • develop classification systems (skill/competence)
  • document sharing procedures (knowledge)
  • financial capability (knowledge)
  • labour legislation (knowledge)
  • maintain contract administration (skill/competence)
  • manage accounts (skill/competence)
  • manage budgets (skill/competence)
  • plan shifts of employees (skill/competence)
  • prepare financial statements (skill/competence)
  • project management (knowledge)
  • recruit employees (skill/competence)
  • revise drafts made by managers (skill/competence)
  • tax legislation (knowledge)
  • trade union regulations (knowledge)
  • train employees (skill/competence)
  • use customer relationship management software (skill/competence)

Market evidence (job-ad analysis, 43 ads, as of 2026-07-18)

Share of analyzed job ads mentioning the item (threshold ≥ 20 %). Source: JSearch/Adzuna APIs.

Hard skills

  • office management — 23 %