skills-core/railway-sales-agent
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skillfactor-pipeline bc04bb0428 feat: railway-sales-agent skill package v0.1.0
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Competences — railway sales agent

Source: ESCO v1.2.1 occupation-skill relations (http://data.europa.eu/esco/occupation/9a99a5fe-875d-49b2-9b53-cc1b73be1659).

Essential

  • act with a high level of safety awareness (skill/competence)
  • adapt communication style according to recipient (skill/competence)
  • advise customers on the product range of railway companies (skill/competence)
  • apply numeracy skills (skill/competence)
  • communicate clearly with passengers (skill/competence)
  • communicate with customer service department (skill/competence)
  • communicate with customers (skill/competence)
  • geographic areas (knowledge)
  • handle petty cash (skill/competence)
  • identify customer's needs (skill/competence)
  • manage difficult clients (skill/competence)
  • persuade clients with alternatives (skill/competence)
  • process order forms with customer's information (skill/competence)
  • react calmly in stressful situations (skill/competence)
  • sell train tickets (skill/competence)
  • update message displays (skill/competence)
  • use different communication channels (skill/competence)

Optional

  • achieve sales targets (skill/competence)
  • act reliably (skill/competence)
  • follow ethical code of conduct in transport services (skill/competence)
  • interpret customer non-verbal communication (skill/competence)
  • provide high quality customer service (skill/competence)
  • satisfy customers (skill/competence)