63 lines
3.9 KiB
Markdown
63 lines
3.9 KiB
Markdown
# Tasks & work activities — rooms division manager
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Source: O*NET 30.3, occupation 11-9081.00 (Lodging Managers) — manual nearest-occupation mapping via ISCO group 1411; the official ESCO crosswalk has no entry for this ESCO occupation.
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## Task statements
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- **[Core]** Greet and register guests.
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- **[Core]** Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.
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- **[Core]** Assign duties to workers, and schedule shifts.
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- **[Core]** Coordinate front-office activities of hotels or motels, and resolve problems.
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- **[Core]** Participate in financial activities, such as the setting of room rates, the establishment of budgets, and the allocation of funds to departments.
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- **[Core]** Confer and cooperate with other managers to ensure coordination of hotel activities.
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- **[Core]** Manage and maintain temporary or permanent lodging facilities.
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- **[Core]** Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures.
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- **[Core]** Train staff members.
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- **[Core]** Show, rent, or assign accommodations.
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- **[Core]** Develop and implement policies and procedures for the operation of a department or establishment.
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- **[Core]** Inspect guest rooms, public areas, and grounds for cleanliness and appearance.
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- **[Core]** Prepare required paperwork pertaining to departmental functions.
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- **[Core]** Interview and hire applicants.
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- **[Core]** Purchase supplies, and arrange for outside services, such as deliveries, laundry, maintenance and repair, and trash collection.
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- **[Core]** Arrange telephone answering services, deliver mail and packages, or answer questions regarding locations for eating and entertainment.
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- **[Core]** Perform marketing and public relations activities.
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- **[Core]** Organize and coordinate the work of staff and convention personnel for meetings to be held at a particular facility.
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- **[Core]** Receive and process advance registration payments, mail letters of confirmation, or return checks when registrations cannot be accepted.
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- **[Supplemental]** Meet with clients to schedule and plan details of conventions, banquets, receptions and other functions.
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- **[Core]** Provide assistance to staff members by inspecting rooms, setting tables, or doing laundry.
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- **[Supplemental]** Book tickets for guests for local tours and attractions.
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- **[Core]** Monitor the revenue activity of the hotel or facility.
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- **[Core]** Collect payments and record data pertaining to funds and expenditures.
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## Detailed work activities
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- Assign resources or facilities to patrons or employees.
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- Collect payments for goods or services.
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- Conduct employee training programs.
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- Confer with organizational members to accomplish work activities.
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- Coordinate operational activities with external stakeholders.
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- Develop operating strategies, plans, or procedures.
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- Develop organizational policies or programs.
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- Direct administrative or support services.
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- Document organizational or operational procedures.
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- Evaluate employee performance.
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- Guide patrons on tours.
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- Hire personnel.
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- Implement organizational process or policy changes.
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- Inspect condition or functioning of facilities or equipment.
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- Interview employees, customers, or others to collect information.
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- Maintain operational records.
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- Manage guest services.
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- Manage organizational or project budgets.
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- Monitor activities of individuals to ensure safety or compliance with rules.
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- Monitor facilities or operational systems.
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- Monitor flow of cash or other resources.
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- Monitor performance of organizational members or partners.
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- Perform manual service or maintenance tasks.
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- Prepare staff schedules or work assignments.
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- Promote products, services, or programs.
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- Provide basic information to guests, visitors, or clients.
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- Purchase materials, equipment, or other resources.
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- Resolve customer complaints or problems.
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- Schedule product or material transportation.
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