2.3 KiB
2.3 KiB
Competences — rooms division manager
Source: ESCO v1.2.1 occupation-skill relations (http://data.europa.eu/esco/occupation/02e19186-458f-40eb-9e78-31c656d12ac7).
Essential
- assess cleanliness of areas (skill/competence)
- assist at check-in (skill/competence)
- comply with food safety and hygiene (skill/competence)
- coordinate activities across hospitality rooms division (skill/competence)
- coordinate redecoration of hospitality establishment (skill/competence)
- develop working procedures (skill/competence)
- ensure cross-department cooperation (skill/competence)
- forecast occupancy demand (skill/competence)
- handle customer complaints (skill/competence)
- maintain customer service (skill/competence)
- manage budgets (skill/competence)
- manage front operations (skill/competence)
- manage health and safety standards (skill/competence)
- manage hospitality revenue (skill/competence)
- manage inspections of equipment (skill/competence)
- manage maintenance operations (skill/competence)
- manage staff (skill/competence)
- monitor financial accounts (skill/competence)
- plan shifts of employees (skill/competence)
- present reports (skill/competence)
- train reception staff (skill/competence)
Optional
- carry out end of day accounts (skill/competence)
- deal with arrivals in accommodation (skill/competence)
- deal with departures in accommodation (skill/competence)
- evaluate employees (skill/competence)
- greet guests (skill/competence)
- identify customer's needs (skill/competence)
- maintain customer records (skill/competence)
- monitor check-out point (skill/competence)
- monitor work for special events (skill/competence)
- process booking (skill/competence)
- process reservations (skill/competence)
- supervise housekeeping operations (skill/competence)
- train employees (skill/competence)
Market evidence (job-ad analysis, 20 ads, as of 2026-07-19)
Share of analyzed job ads mentioning the item (threshold ≥ 20 %). Source: JSearch/Adzuna APIs.
Hard skills
- staff training — 25 %
- budget management — 20 %
- front office operations — 20 %
- guest service — 20 %
Responsibilities
- team leadership — 20 %