service-manager/references/profile.md

Occupation profile — service manager

• ESCO URI: http://data.europa.eu/esco/occupation/bcc2c1db-f969-4355-bebf-4878ff6c2a94
• ESCO code: 1349.21
• ISCO-08 group: 1349 — Professional services managers not elsewhere classified

Description (ESCO)

Service managers are responsible for the supervision and coordination of the provision of different professional and technical services to customers. They ensure a smooth interaction with clients and high levels of satisfaction post-service. This occupation includes the provision of policing, correctional, library, legal and fire services.

Definition

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Alternative labels

• service operations manager
• customer service manager
• field service manager
• service director
• regional service manager
• service coordinator
• corporate service coordinator
• client services manager
• client services coordinator
• client services representative
• support services manager