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shop-manager/references/skills.md
2026-08-14 16:39:49 +02:00

3.4 KiB

Competences — shop manager

Source: ESCO v1.2.1 occupation-skill relations (http://data.europa.eu/esco/occupation/9e81adde-9983-44fa-b74b-c548d0dbfbdd).

Essential

  • adhere to organisational guidelines (skill/competence)
  • apply health and safety standards (skill/competence)
  • employment law (knowledge)
  • ensure client orientation (skill/competence)
  • ensure compliance with purchasing and contracting regulations (skill/competence)
  • ensure correct goods labelling (skill/competence)
  • ensure infrastructure accessibility (skill/competence)
  • maintain relationship with customers (skill/competence)
  • maintain relationship with suppliers (skill/competence)
  • manage budgets (skill/competence)
  • manage staff (skill/competence)
  • manage theft prevention (skill/competence)
  • maximise sales revenues (skill/competence)
  • measure customer feedback (skill/competence)
  • monitor customer service (skill/competence)
  • negotiate buying conditions (skill/competence)
  • negotiate sales contracts (skill/competence)
  • obtain relevant licenses (skill/competence)
  • order supplies (skill/competence)
  • oversee promotional sales prices (skill/competence)
  • perform procurement processes (skill/competence)
  • recruit employees (skill/competence)
  • sales activities (knowledge)
  • set sales goals (skill/competence)
  • set up pricing strategies (skill/competence)
  • study sales levels of products (skill/competence)
  • supervise merchandise displays (skill/competence)
  • use different communication channels (skill/competence)

Optional

  • conduct research on food waste prevention (skill/competence)
  • coordinate orders from various suppliers (skill/competence)
  • design indicators for food waste reduction (skill/competence)
  • develop food waste reduction strategies (skill/competence)
  • ensure store security (skill/competence)
  • evaluate employees (skill/competence)
  • examine merchandise (skill/competence)
  • handle financial overviews of the store (skill/competence)
  • identify suppliers (skill/competence)
  • implement marketing strategies (skill/competence)
  • implement sales strategies (skill/competence)
  • maintain store cleanliness (skill/competence)
  • manage aftersales processes to comply with business standards (skill/competence)
  • manage inventory (skill/competence)
  • managing a business with great care (skill/competence)
  • operate cash register (skill/competence)
  • perform market research (skill/competence)
  • plan marketing strategy (skill/competence)
  • process orders from online shop (skill/competence)
  • produce sales reports (skill/competence)
  • sell products (skill/competence)
  • store products (skill/competence)
  • train staff to reduce food waste (skill/competence)
  • use internet to increase sales (skill/competence)
  • write work-related reports (skill/competence)

Market evidence (job-ad analysis, 48 ads, as of 2026-07-19)

Share of analyzed job ads mentioning the item (threshold ≥ 20 %). Source: JSearch/Adzuna APIs.

Hard skills

  • inventory management — 42 %
  • customer service — 25 %
  • performance management — 23 %
  • inventory control — 21 %
  • merchandising — 21 %
  • visual merchandising — 19 %
  • retail management — 19 %

Responsibilities

  • team leadership — 23 %
  • expense management — 19 %