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skillfactor-pipeline/skills/insurance-claims-handler/references/skills.md
skillfactor-pipeline af05383bb1 chore: v1 baseline - full 3,039-package catalog with AI-skill enrichment and O*NET backfill 
Snapshot before the quality program (relevance gates, tiered mapping,
QA linter). v1 is the immutable before/after reference; evidence crawl
was at ~175/3039 occupations when tagged.

Co-Authored-By: Claude Fable 5 <noreply@anthropic.com>
Claude-Session: https://claude.ai/code/session_01PDKeXvpT6tENSvyQGLV1Uq
2026-07-09 05:32:49 +02:00

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Competences — insurance claims handler

Source: ESCO v1.2.1 occupation-skill relations (http://data.europa.eu/esco/occupation/01a83071-6533-4675-b2da-f0c6d02669f5).

Essential

  • actuarial science (knowledge)
  • analyse claim files (skill/competence)
  • apply technical communication skills (skill/competence)
  • calculate compensation payments (skill/competence)
  • claims procedures (knowledge)
  • classify insurance claims (skill/competence)
  • communicate with beneficiaries (skill/competence)
  • fraud detection (knowledge)
  • handle incoming insurance claims (skill/competence)
  • insurance law (knowledge)
  • interview insurance claimants (skill/competence)
  • maintain records of financial transactions (skill/competence)
  • manage claim files (skill/competence)
  • organise a damage assessment (skill/competence)
  • principles of insurance (knowledge)
  • provide financial product information (skill/competence)
  • review insurance process (skill/competence)
  • synthesise financial information (skill/competence)
  • types of insurance (knowledge)

Optional

  • analyse financial risk (skill/competence)
  • apply statistical analysis techniques (skill/competence)
  • assess coverage possibilities (skill/competence)
  • decide on insurance applications (skill/competence)
  • ensure cross-department cooperation (skill/competence)
  • estimate damage (skill/competence)
  • handle customer complaints (skill/competence)
  • handle financial disputes (skill/competence)
  • handle financial transactions (skill/competence)
  • insurance market (knowledge)
  • manage claims process (skill/competence)
  • statistics (knowledge)
  • trace financial transactions (skill/competence)