2.0 KiB
2.0 KiB
name, description
| name | description |
|---|---|
| aftersales-service-manager | Occupational skill for the role 'aftersales service manager' (also: after sales service manager, aftersales coordinator). Use when the user asks for typical aftersales service manager work such as: typical aftersales service manager responsibilities |
Aftersales Service Manager
Aftersales service managers are responsible for the lifecycle of the products delivered to customers for at least the warranty period, after which, in accordance with customer needs, for the sale of spare parts and technical support. They recruit the staff and collaborators, exercise leadership, and follow KPIs for products stocks, margins and orders. Ensure that safety rules and procedures are followed by the whole team. Manage the claims and guarantee-related processes.
Core workflow
How to use this skill
- Read references/profile.md for the occupation profile and scope.
- Consult references/tasks.md for the full task and activity inventory.
- Check references/skills.md for essential vs. optional competences.
- Check references/tools.md for the software commonly used in this role.
- See references/ai-skills.md — matched external AI agent skills (per-source attribution).
Key competences (essential)
- apply health and safety standards
- apply safety management
- execute after sales activities
- follow safety precautions in work practices
- manage health and safety standards
- sales activities
- sales department processes
- supervise worker safety
Hot technologies
- Adobe Acrobat
- Adobe Creative Cloud software
- Bentley MicroStation
- Eclipse IDE
- Google Analytics
- Google Docs
- HubSpot software
- Hypertext markup language HTML
- IBM SPSS Statistics
Sources: ESCO v1.2.1 (http://data.europa.eu/esco/occupation/a2ade835-81c2-452e-a4d8-a90348bbe378), ONET 30.3 (11-2022.00, manual nearest match). See manifest.json for licensing/attribution.*