call-centre-quality-auditor/references/profile.md

Occupation profile — call centre quality auditor

• ESCO URI: http://data.europa.eu/esco/occupation/580c98d4-fb97-4597-864c-54140f058f1b
• ESCO code: 3341.2
• ISCO-08 group: 3341 — Office supervisors

Description (ESCO)

Call centre quality auditors listen to calls from the call centre operators, recorded or live, in order to assess compliance with protocols and quality parameters. They grade the employees and provide feedback on the issues that require improvement. They interpret and spread quality parameters received by the management.

Definition

nan

Alternative labels

• contact centre quality auditor
• call centre quality analyst
• call centre quality assurance auditor
• call centre quality controller
• call center quality auditor
• call centre quality audit associate
• customer service centre analyst
• call centre quality control auditor