25 lines
885 B
Markdown
25 lines
885 B
Markdown
# Occupation profile — call centre quality auditor
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- **ESCO URI:** http://data.europa.eu/esco/occupation/580c98d4-fb97-4597-864c-54140f058f1b
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- **ESCO code:** 3341.2
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- **ISCO-08 group:** 3341 — Office supervisors
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## Description (ESCO)
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Call centre quality auditors listen to calls from the call centre operators, recorded or live, in order to assess compliance with protocols and quality parameters. They grade the employees and provide feedback on the issues that require improvement. They interpret and spread quality parameters received by the management.
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## Definition
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nan
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## Alternative labels
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- contact centre quality auditor
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- call centre quality analyst
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- call centre quality assurance auditor
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- call centre quality controller
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- call center quality auditor
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- call centre quality audit associate
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- customer service centre analyst
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- call centre quality control auditor
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