skills-core/client-relations-manager
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client-relations-manager/references/tasks.md
skillfactor-pipeline 880b593478 feat: client-relations-manager skill package v0.1.0
2026-08-14 17:26:17 +02:00

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Tasks & work activities — client relations manager

Source: O*NET 30.3, occupation 13-1161.00 (Market Research Analysts and Marketing Specialists) — manual nearest-occupation mapping via ISCO group 2431; the official ESCO crosswalk has no entry for this ESCO occupation.

Task statements

  • [Core] Collect and analyze data on customer demographics, preferences, needs, and buying habits to identify potential markets and factors affecting product demand.
  • [Core] Prepare reports of findings, illustrating data graphically and translating complex findings into written text.
  • [Core] Measure and assess customer and employee satisfaction.
  • [Core] Forecast and track marketing and sales trends, analyzing collected data.
  • [Core] Seek and provide information to help companies determine their position in the marketplace.
  • [Core] Measure the effectiveness of marketing, advertising, and communications programs and strategies.
  • [Core] Conduct research on consumer opinions and marketing strategies, collaborating with marketing professionals, statisticians, pollsters, and other professionals.
  • [Core] Attend staff conferences to provide management with information and proposals concerning the promotion, distribution, design, and pricing of company products or services.
  • [Core] Gather data on competitors and analyze their prices, sales, and method of marketing and distribution.
  • [Core] Monitor industry statistics and follow trends in trade literature.
  • [Core] Devise and evaluate methods and procedures for collecting data, such as surveys, opinion polls, or questionnaires, or arrange to obtain existing data.
  • [Core] Develop and implement procedures for identifying advertising needs.
  • [Core] Direct trained survey interviewers.

Detailed work activities

  • Analyze consumer trends.
  • Analyze industry trends.
  • Analyze market conditions or trends.
  • Conduct surveys in organizations.
  • Develop business or market strategies.
  • Discuss business strategies, practices, or policies with managers.
  • Establish business management methods.
  • Gather organizational performance information.
  • Measure effectiveness of business strategies or practices.
  • Monitor business indicators.
  • Prepare research reports.
  • Supervise employees.