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feat: client-relations-manager skill package v0.1.0

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# Data provenance — client-relations-manager
Where the content of this skill package comes from, counted by
content items (tasks, competences, tools, evidence entries, curated
knowledge). Rendered live by Gitea:
```mermaid
%%{init: {'theme':'base','themeVariables':{'pie1':'#f9a825','pie2':'#1e88e5','pie3':'#ff355e','pie4':'#d97757','pie5':'#8e24aa','pieOuterStrokeWidth':'0px','pieSectionTextColor':'#fff'}}}%%
pie showData
title Content sources — client-relations-manager
"ESCO (occupation & competences)" : 61
"O*NET (tasks & tools)" : 175
"Job boards (market evidence)" : 33
"Anthropic official Claude skills" : 8
"External AI skill packs (mapped)" : 138
```
| Source | Items | Share | Files |
|---|---|---|---|
| ESCO (occupation & competences) | 61 | 14.7 % | references/profile.md, references/skills.md |
| O*NET (tasks & tools) | 175 | 42.2 % | references/tasks.md, references/tools.md |
| Job boards (market evidence) | 33 | 8.0 % | references/market.md (full report) + "Market evidence" headline sections |
| Wikipedia & AI expert curation | 0 | 0.0 % | glossary, literature, usecases, intake, quality, evals/ |
| Anthropic official Claude skills | 8 | 1.9 % | references/ai-skills.md, section "anthropics/skills" (official Claude Code skills) |
| External AI skill packs (mapped) | 138 | 33.3 % | references/ai-skills.md (per-source attribution inside) |
| Stack Exchange practitioner Q&A (CC-BY-SA) | 0 | 0.0 % | references/practitioner-qa.md (per-entry attribution inside) |
Licensing: O*NET (USDOL/ETA, CC BY 4.0) · ESCO (© European Union) ·
job-ad evidence via official APIs (JSearch/Adzuna) · Wikipedia content
paraphrased with source URLs — never copied · external AI skills are
linked, not copied (Apache-2.0/MIT/source-available, see ai-skills.md).

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---
name: client-relations-manager
description: "Occupational skill for the role 'client relations manager' (also: customer service manager, customer service representative, customer service executive, client manager, CRM manager, client service manager). Use when the user asks for typical client relations manager work such as: typical client relations manager responsibilities"
---
# Client Relations Manager
Client relations managers act as the middle person between a company and its customers. They ensure that the customers are satisfied by providing them with guidance and explanation on their accounts and services received by the company. They also have possible other tasks such as developing plans or delivering proposals.
## Core workflow
## How to use this skill
- Read [references/profile.md](references/profile.md) for the occupation profile and scope.
- Consult [references/tasks.md](references/tasks.md) for the full task and activity inventory.
- Check [references/skills.md](references/skills.md) for essential vs. optional competences.
- Check [references/tools.md](references/tools.md) for the software commonly used in this role.
- See [references/ai-skills.md](references/ai-skills.md) — matched external AI agent skills (per-source attribution).
## Key competences (essential)
- advise on public relations
- analyse consumer buying trends
- build business relationships
- build trust
- business communication
- communicate with customers
- communication principles
- corporate social responsibility
- corporate sustainability
- create solutions to problems
- develop professional network
- fix meetings
- follow company standards
- guarantee customer satisfaction
- identify customer's needs
## Hot technologies
- Adobe Acrobat
- Adobe After Effects
- Adobe Creative Cloud software
- Adobe Illustrator
- Adobe InDesign
- Adobe Photoshop
- Amazon Redshift
- Apache Hadoop
- Apache Hive
- Apple macOS
---
*Sources: ESCO v1.2.1 (http://data.europa.eu/esco/occupation/725090a7-9943-4dae-8079-a6999d21ddba), O*NET 30.3 (13-1161.00, manual nearest match). See manifest.json for licensing/attribution.*

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{
"name": "client-relations-manager",
"title": "client relations manager",
"version": "0.1.0",
"layer": "core",
"language": "en",
"generated": "2026-07-07",
"ids": {
"esco_uri": "http://data.europa.eu/esco/occupation/725090a7-9943-4dae-8079-a6999d21ddba",
"esco_code": "2431.6",
"isco_group": "2431",
"onet_soc": "13-1161.00",
"crosswalk_match": "manual nearest via ISCO 2431 (Market Research Analysts and Marketing Specialists)"
},
"sources": [
{
"name": "ESCO",
"version": "1.2.1",
"url": "https://esco.ec.europa.eu/"
},
{
"name": "O*NET",
"version": "30.3",
"url": "https://www.onetcenter.org/",
"license": "CC BY 4.0"
}
],
"attribution": "This package includes information from the O*NET Database (v30.3) by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), CC BY 4.0. skillfactor is not endorsed by USDOL/ETA. ESCO data (v1.2.1) (c) European Union, used per the ESCO download conditions: https://esco.ec.europa.eu/en/use-esco/download",
"counts": {
"tasks": 0,
"dwas": 0,
"skills_essential": 28,
"skills_optional": 32,
"software": 0
},
"enrichment_ai_skills": {
"generated": "2026-07-14",
"method": "deterministic mapping (ISCO prefix + title/competence keywords)",
"sources": {
"anthropics/skills": {
"repo": "https://github.com/anthropics/skills",
"commit": "f6656c1",
"license": "Apache-2.0; the document skills (docx/pdf/pptx/xlsx) are source-available \u2014 see the LICENSE.txt in the upstream skill folder",
"skills": 5
},
"wshobson/agents": {
"repo": "https://github.com/wshobson/agents",
"commit": "6fd3247",
"license": "MIT (c) Seth Hobson",
"skills": 12
},
"google/skills": {
"repo": "https://github.com/google/skills",
"commit": "b15f327",
"license": "Apache-2.0",
"skills": 8
},
"coreyhaines31/marketingskills": {
"repo": "https://github.com/coreyhaines31/marketingskills",
"commit": "33218ff",
"license": "MIT",
"skills": 12
},
"realkimbarrett/advertising-skills": {
"repo": "https://github.com/realkimbarrett/advertising-skills",
"commit": "45f4a4a",
"license": "no explicit license \u2014 referenced by link only",
"skills": 6
},
"resend/resend-skills": {
"repo": "https://github.com/resend/resend-skills",
"commit": "2caefff",
"license": "MIT",
"skills": 5
},
"ConardLi/garden-skills": {
"repo": "https://github.com/ConardLi/garden-skills",
"commit": "fbd6453",
"license": "MIT",
"skills": 1
},
"davila7/claude-code-templates": {
"repo": "https://github.com/davila7/claude-code-templates",
"commit": "fa79251",
"license": "MIT",
"skills": 1
},
"mukul975/Anthropic-Cybersecurity-Skills": {
"repo": "https://github.com/mukul975/Anthropic-Cybersecurity-Skills",
"commit": "673da1f",
"license": "Apache-2.0",
"skills": 5
},
"nexscope-ai/eCommerce-Skills": {
"repo": "https://github.com/nexscope-ai/eCommerce-Skills",
"commit": "56f3288",
"license": "MIT",
"skills": 1
},
"gooseworks-ai/goose-skills": {
"repo": "https://github.com/gooseworks-ai/goose-skills",
"commit": "94ec916",
"license": "no explicit license \u2014 referenced by link only",
"skills": 3
},
"alirezarezvani/claude-skills": {
"repo": "https://github.com/alirezarezvani/claude-skills",
"commit": "0241f43",
"license": "MIT",
"skills": 2
},
"jezweb/claude-skills": {
"repo": "https://github.com/jezweb/claude-skills",
"commit": "e875a6b",
"license": "MIT",
"skills": 2
},
"JasonColapietro/suede-creator-skills": {
"repo": "https://github.com/JasonColapietro/suede-creator-skills",
"commit": "0dc2aef",
"license": "MIT",
"skills": 2
},
"affaan-m/everything-claude-code": {
"repo": "https://github.com/affaan-m/everything-claude-code",
"commit": "ed38744",
"license": "MIT",
"skills": 2
},
"mohitagw15856/pm-claude-skills": {
"repo": "https://github.com/mohitagw15856/pm-claude-skills",
"commit": "876fa30",
"license": "MIT",
"skills": 4
},
"ognjengt/founder-skills": {
"repo": "https://github.com/ognjengt/founder-skills",
"commit": "a45931c",
"license": "MIT",
"skills": 2
},
"nexu-io/open-design": {
"repo": "https://github.com/nexu-io/open-design",
"commit": "4b66023",
"license": "Apache-2.0",
"skills": 1
},
"a5c-ai/babysitter": {
"repo": "https://github.com/a5c-ai/babysitter",
"commit": "44a5d58b",
"license": "MIT",
"skills": 1
},
"infrasity-labs/dev-gtm-claude-skills": {
"repo": "https://github.com/infrasity-labs/dev-gtm-claude-skills",
"commit": "02cfefb",
"license": "MIT",
"skills": 1
},
"jeremylongshore/claude-code-plugins-plus-skills": {
"repo": "https://github.com/jeremylongshore/claude-code-plugins-plus-skills",
"commit": "e112938a",
"license": "MIT",
"skills": 3
},
"davepoon/buildwithclaude": {
"repo": "https://github.com/davepoon/buildwithclaude",
"commit": "3c94e0c",
"license": "MIT",
"skills": 1
}
},
"total_skills": 80,
"tiers": {
"core": 34,
"adjacent": 46
}
},
"provenance": {
"items": {
"esco": 61,
"onet": 175,
"jobads": 33,
"wiki_ai": 0,
"anthropic": 8,
"ai_skills": 138,
"stackx": 0
},
"share_percent": {
"esco": 14.7,
"onet": 42.2,
"jobads": 8.0,
"wiki_ai": 0.0,
"anthropic": 1.9,
"ai_skills": 33.3,
"stackx": 0.0
},
"method": "content items per source category"
},
"collar": "white",
"computer_work": true
}

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# External AI agent skills — client-relations-manager
Proven, publicly available AI agent skills mapped to this occupation.
Nothing is copied from the sources: every entry is a name, a one-line
summary and a link to the upstream skill package. Each section names
its source repository, commit, license and retrieval date.
**Tiers:** `core` = the skill directly exercises a top market hard
skill, tool or method (from gated job-ad evidence) or an essential
ESCO competence of this occupation; `adjacent` =
plausibly useful, secondary. Entries are capped at 12 per source
and 80 in total per occupation (core first,
strongest matches survive); everything beyond the caps is excluded
and logged in the pipeline audit trail, not in this package.
_Matched deterministically (ISCO group + title/competence keywords,
tiered against market evidence + ESCO essentials) by
`pipeline/p5_enrich_ai_skills.py` on 2026-07-14._
## Source: anthropics/skills
- Repository: [https://github.com/anthropics/skills](https://github.com/anthropics/skills) (commit `f6656c1`, retrieved 2026-07-14)
- License: Apache-2.0; the document skills (docx/pdf/pptx/xlsx) are source-available — see the LICENSE.txt in the upstream skill folder
| Skill | Tier | What it adds | Upstream |
|---|---|---|---|
| `brand-guidelines` | core | Applies Anthropic's official brand colors and typography to any sort of artifact that may benefit from having Anthropic's look-and-feel. Use it when brand colors or style guidelines, visual formatting, or company design standards apply. | [source](https://github.com/anthropics/skills/tree/main/skills/brand-guidelines) |
| `docx` | adjacent | Use this skill whenever the user wants to create, read, edit, or manipulate Word documents (.docx files) or Word templates (.dotx files). Triggers include: any mention of 'Word doc', 'word document', '.docx', '.dotx', or requests to … | [source](https://github.com/anthropics/skills/tree/main/skills/docx) |
| `slack-gif-creator` | adjacent | Knowledge and utilities for creating animated GIFs optimized for Slack. Provides constraints, validation tools, and animation concepts. Use when users request animated GIFs for Slack like "make me a GIF of X doing Y for Slack. | [source](https://github.com/anthropics/skills/tree/main/skills/slack-gif-creator) |
| `pdf` | adjacent | Use this skill whenever the user wants to do anything with PDF files. This includes reading or extracting text/tables from PDFs, combining or merging multiple PDFs into one, splitting PDFs apart, rotating pages, adding watermarks, creating … | [source](https://github.com/anthropics/skills/tree/main/skills/pdf) |
| `pptx` | adjacent | Use this skill any time a .pptx or .potx file is involved in any way — as input, output, or both. This includes: creating slide decks, pitch decks, or presentations; reading, parsing, or extracting text from any .pptx or .potx file (even … | [source](https://github.com/anthropics/skills/tree/main/skills/pptx) |
## Source: wshobson/agents
- Repository: [https://github.com/wshobson/agents](https://github.com/wshobson/agents) (commit `6fd3247`, retrieved 2026-07-14)
- License: MIT (c) Seth Hobson
| Skill | Tier | What it adds | Upstream |
|---|---|---|---|
| `seo-authority-builder (agent)` | core | Analyzes content for E-E-A-T signals and suggests improvements to build authority and trust. Identifies missing credibility elements. Use PROACTIVELY for YMYL topics. | [source](https://github.com/wshobson/agents/tree/main/plugins/seo-analysis-monitoring/agents/seo-authority-builder.md) |
| `content-marketer (agent)` | adjacent | Elite content marketing strategist specializing in AI-powered content creation, omnichannel distribution, SEO optimization, and data-driven performance marketing. Masters modern content tools, social media automation, and conversion … | [source](https://github.com/wshobson/agents/tree/main/plugins/content-marketing/agents/content-marketer.md) |
| `seo-content-auditor (agent)` | adjacent | Analyzes provided content for quality, E-E-A-T signals, and SEO best practices. Scores content and provides improvement recommendations based on established guidelines. Use PROACTIVELY for content review. | [source](https://github.com/wshobson/agents/tree/main/plugins/seo-content-creation/agents/seo-content-auditor.md) |
| `seo-cannibalization-detector (agent)` | adjacent | Analyzes multiple provided pages to identify keyword overlap and potential cannibalization issues. Suggests differentiation strategies. Use PROACTIVELY when reviewing similar content. | [source](https://github.com/wshobson/agents/tree/main/plugins/seo-analysis-monitoring/agents/seo-cannibalization-detector.md) |
| `seo-meta-optimizer (agent)` | adjacent | Creates optimized meta titles, descriptions, and URL suggestions based on character limits and best practices. Generates compelling, keyword-rich metadata. Use PROACTIVELY for new content. | [source](https://github.com/wshobson/agents/tree/main/plugins/seo-technical-optimization/agents/seo-meta-optimizer.md) |
| `brand-landingpage` | adjacent | Brand-first landing page designer — runs a brand-identity interview (colors, typography, shape language), then generates and iterates on a polished landing page via Stitch with deployment-ready HTML. Use when the user asks to create, … | [source](https://github.com/wshobson/agents/tree/main/plugins/brand-landingpage/skills/brand-landingpage) |
| `search-specialist (agent)` | adjacent | Expert web researcher using advanced search techniques and synthesis. Masters search operators, result filtering, and multi-source verification. Handles competitive analysis and fact-checking. Use PROACTIVELY for deep research, information … | [source](https://github.com/wshobson/agents/tree/main/plugins/content-marketing/agents/search-specialist.md) |
| `seo-content-writer (agent)` | adjacent | Writes SEO-optimized content based on provided keywords and topic briefs. Creates engaging, comprehensive content following best practices. Use PROACTIVELY for content creation tasks. | [source](https://github.com/wshobson/agents/tree/main/plugins/seo-content-creation/agents/seo-content-writer.md) |
| `seo-keyword-strategist (agent)` | adjacent | Analyzes keyword usage in provided content, calculates density, suggests semantic variations and LSI keywords based on the topic. Prevents over-optimization. Use PROACTIVELY for content optimization. | [source](https://github.com/wshobson/agents/tree/main/plugins/seo-technical-optimization/agents/seo-keyword-strategist.md) |
| `seo-snippet-hunter (agent)` | adjacent | Formats content to be eligible for featured snippets and SERP features. Creates snippet-optimized content blocks based on best practices. Use PROACTIVELY for question-based content. | [source](https://github.com/wshobson/agents/tree/main/plugins/seo-technical-optimization/agents/seo-snippet-hunter.md) |
| `seo-structure-architect (agent)` | adjacent | Analyzes and optimizes content structure including header hierarchy, suggests schema markup, and internal linking opportunities. Creates search-friendly content organization. Use PROACTIVELY for content structuring. | [source](https://github.com/wshobson/agents/tree/main/plugins/seo-technical-optimization/agents/seo-structure-architect.md) |
| `social-publishing` | adjacent | Schedule and publish social media posts across 13 platforms (X, LinkedIn, Instagram, Facebook Pages, TikTok, Discord, Telegram, YouTube, Reddit, WordPress, Pinterest) via the SocialClaw API. Use when the user wants to publish, schedule, or … | [source](https://github.com/wshobson/agents/tree/main/plugins/social-publishing/skills/social-publishing) |
## Source: realkimbarrett/advertising-skills
- Repository: [https://github.com/realkimbarrett/advertising-skills](https://github.com/realkimbarrett/advertising-skills) (commit `45f4a4a`, retrieved 2026-07-14)
- License: no explicit license — referenced by link only
| Skill | Tier | What it adds | Upstream |
|---|---|---|---|
| `full-funnel-campaign-orchestrator` | adjacent | Coordinate all skills to build a complete advertising campaign. Trigger on "build a campaign", "full funnel", "ads + funnel". | [source](https://github.com/realkimbarrett/advertising-skills/tree/45f4a4a/skills/orchestrators/full-funnel-campaign-orchestrator) |
| `performance-diagnosis` | adjacent | Diagnose why campaigns are underperforming. Trigger on "low performance", "high CPL", "bad ads". | [source](https://github.com/realkimbarrett/advertising-skills/tree/45f4a4a/skills/operator-os/performance-diagnosis) |
| `scroll-stopping-creative` | adjacent | Create ad concepts that stop attention in the first 3 seconds. Trigger on "ad creative", "thumbstopper", "video ideas". | [source](https://github.com/realkimbarrett/advertising-skills/tree/45f4a4a/skills/operator-os/scroll-stopping-creative) |
| `ad-angle-multiplier` | adjacent | Expand a core idea into multiple distinct ad angles. Trigger on "more ads", "creative testing", "scale campaigns". | [source](https://github.com/realkimbarrett/advertising-skills/tree/45f4a4a/skills/operator-os/ad-angle-multiplier) |
| `conversion-path-builder` | adjacent | Design the optimal funnel from click to conversion. Trigger on "funnel", "conversion path", "booked calls". | [source](https://github.com/realkimbarrett/advertising-skills/tree/45f4a4a/skills/operator-os/conversion-path-builder) |
| `mechanism-builder` | adjacent | Use when you need to explain why your solution works and others failed. Trigger on "unique mechanism", "why this works", "different angle", "positioning". | [source](https://github.com/realkimbarrett/advertising-skills/tree/45f4a4a/skills/copy-chief/mechanism-builder) |
## Source: ConardLi/garden-skills
- Repository: [https://github.com/ConardLi/garden-skills](https://github.com/ConardLi/garden-skills) (commit `fbd6453`, retrieved 2026-07-14)
- License: MIT
| Skill | Tier | What it adds | Upstream |
|---|---|---|---|
| `kb-retriever` | adjacent | 面向本地知识库目录的检索和问答助手。核心流程：(1)分层索引导航 (2)遇到PDF/Excel时必须先读取references学习处理方法 (3)处理文件后再检索。按文件类型组合使用 grep、Read、pdfplumber、pandas 进行渐进式检索，避免整文件加载。用户问题涉及"从知识库目录回答问题/检索信息/查资料"时使用。 | [source](https://github.com/ConardLi/garden-skills/tree/fbd6453/skills/kb-retriever) |
## Source: a5c-ai/babysitter
- Repository: [https://github.com/a5c-ai/babysitter](https://github.com/a5c-ai/babysitter) (commit `44a5d58b`, retrieved 2026-07-14)
- License: MIT
| Skill | Tier | What it adds | Upstream |
|---|---|---|---|
| `crm-integration` | core | CRM data synchronization and lead management across marketing and sales platforms | [source](https://github.com/a5c-ai/babysitter/tree/44a5d58b/library/specializations/domains/business/digital-marketing/skills/crm-integration) |
## Source: affaan-m/everything-claude-code
- Repository: [https://github.com/affaan-m/everything-claude-code](https://github.com/affaan-m/everything-claude-code) (commit `ed38744`, retrieved 2026-07-14)
- License: MIT
| Skill | Tier | What it adds | Upstream |
|---|---|---|---|
| `customer-billing-ops` | core | Operate customer billing workflows such as subscriptions, refunds, churn triage, billing-portal recovery, and plan analysis using connected billing tools like Stripe. Use when the user needs to help a customer, inspect subscription state, … | [source](https://github.com/affaan-m/everything-claude-code/tree/ed38744/skills/customer-billing-ops) |
| `agentic-os` | core | Build persistent multi-agent operating systems on Claude Code. Covers kernel architecture, specialist agents, slash commands, file-based memory, scheduled automation, and state management without external databases. | [source](https://github.com/affaan-m/everything-claude-code/tree/ed38744/skills/agentic-os) |
## Source: alirezarezvani/claude-skills
- Repository: [https://github.com/alirezarezvani/claude-skills](https://github.com/alirezarezvani/claude-skills) (commit `0241f43`, retrieved 2026-07-14)
- License: MIT
| Skill | Tier | What it adds | Upstream |
|---|---|---|---|
| `local-seo-manager` | core | Manage local SEO for service-area businesses — appliance repair, HVAC, plumbing, cleaning, and any business that serves customers at their location. Use when the user wants to: audit Google Business Profile, generate neighborhood service … | [source](https://github.com/alirezarezvani/claude-skills/tree/0241f43/marketing-skill/skills/local-seo-manager) |
| `ciso-review` | core | /cs:ciso-review <plan> — Risk-paranoid interrogation of any plan that touches data, compliance, or production access. Use when launching features that handle customer data, before a SOC 2 / ISO audit, or after any incident or near-miss. | [source](https://github.com/alirezarezvani/claude-skills/tree/0241f43/c-level-advisor/c-level-agents/skills/ciso-review) |
## Source: davepoon/buildwithclaude
- Repository: [https://github.com/davepoon/buildwithclaude](https://github.com/davepoon/buildwithclaude) (commit `3c94e0c`, retrieved 2026-07-14)
- License: MIT
| Skill | Tier | What it adds | Upstream |
|---|---|---|---|
| `market-research` | core | Manages the founder's market understanding — running initial market research, updating findings, and answering questions about market size, customer segments, buying behavior, pricing benchmarks, and industry trends. Use when the … | [source](https://github.com/davepoon/buildwithclaude/tree/3c94e0c/plugins/startup-superpowers/skills/market-research) |
## Source: davila7/claude-code-templates
- Repository: [https://github.com/davila7/claude-code-templates](https://github.com/davila7/claude-code-templates) (commit `fa79251`, retrieved 2026-07-14)
- License: MIT
| Skill | Tier | What it adds | Upstream |
|---|---|---|---|
| `Email Composer` | core | Draft professional emails for various contexts including business, technical, and customer communication. Use when the user needs help writing emails or composing professional messages. | [source](https://github.com/davila7/claude-code-templates/tree/fa79251/cli-tool/components/skills/enterprise-communication/email-composer) |
## Source: gooseworks-ai/goose-skills
- Repository: [https://github.com/gooseworks-ai/goose-skills](https://github.com/gooseworks-ai/goose-skills) (commit `94ec916`, retrieved 2026-07-14)
- License: no explicit license — referenced by link only
| Skill | Tier | What it adds | Upstream |
|---|---|---|---|
| `customer-discovery` | core | Discover all customers of a given company by scanning websites, case studies, review sites, press, social media, job postings, and more. Use when you need competitive intelligence on who a company sells to. | [source](https://github.com/gooseworks-ai/goose-skills/tree/94ec916/skills/research/capabilities/customer-discovery) |
| `review-intelligence-digest` | core | Scrape G2, Capterra, and Trustpilot reviews for your product and competitors, then extract recurring themes, objections, proof points, and exact customer language for use in messaging. Chains review-site-scraper with LLM analysis. Produces … | [source](https://github.com/gooseworks-ai/goose-skills/tree/94ec916/skills/research/composites/review-intelligence-digest) |
| `icp-identification` | core | Research a company or idea, define the Ideal Customer Profile, and route to the right next step — either mapping the TAM or finding leads/prospects directly. The entry point for any "find me leads", "map my market", or "who should I sell … | [source](https://github.com/gooseworks-ai/goose-skills/tree/94ec916/skills/lead-generation/capabilities/icp-identification) |
## Source: infrasity-labs/dev-gtm-claude-skills
- Repository: [https://github.com/infrasity-labs/dev-gtm-claude-skills](https://github.com/infrasity-labs/dev-gtm-claude-skills) (commit `02cfefb`, retrieved 2026-07-14)
- License: MIT
| Skill | Tier | What it adds | Upstream |
|---|---|---|---|
| `customer-research` | core | When the user wants to conduct, analyze, or synthesize customer research. Use when the user mentions "customer research," "ICP research," "talk to customers," "analyze transcripts," "customer interviews," "survey analysis," "support ticket … | [source](https://github.com/infrasity-labs/dev-gtm-claude-skills/tree/02cfefb/marketing-skills/customer-research) |
## Source: JasonColapietro/suede-creator-skills
- Repository: [https://github.com/JasonColapietro/suede-creator-skills](https://github.com/JasonColapietro/suede-creator-skills) (commit `0dc2aef`, retrieved 2026-07-14)
- License: MIT
| Skill | Tier | What it adds | Upstream |
|---|---|---|---|
| `suede-product-marketing` | core | Suede-owned product-marketing context discipline. Use when a project needs a shared record of product, audience, ICP, positioning, objections, customer language, proof, and goals, or when that record needs updating. NOT FOR: writing a … | [source](https://github.com/JasonColapietro/suede-creator-skills/tree/0dc2aef/skills/suede-product-marketing) |
| `suede-customer-research` | core | Suede-owned customer-research discipline for interview design, transcript and ticket synthesis, review and forum mining, quote banks, jobs, and evidence-backed personas. Use when discovering or synthesizing what a defined customer segment … | [source](https://github.com/JasonColapietro/suede-creator-skills/tree/0dc2aef/skills/suede-customer-research) |
## Source: jeremylongshore/claude-code-plugins-plus-skills
- Repository: [https://github.com/jeremylongshore/claude-code-plugins-plus-skills](https://github.com/jeremylongshore/claude-code-plugins-plus-skills) (commit `e112938a`, retrieved 2026-07-14)
- License: MIT
| Skill | Tier | What it adds | Upstream |
|---|---|---|---|
| `keep-onboard` | core | Optimize customer onboarding — map the activation sequence, identify drop-off points, design the aha moment, and produce the onboarding email sequence. Use when asked to "fix onboarding", "improve activation", "time-to-value is too slow", … | [source](https://github.com/jeremylongshore/claude-code-plugins-plus-skills/tree/e112938a/plugins/ai-agency/tonone/skills/keep-onboard) |
| `competitor-analyst` | core | Competitive analysis and market positioning partner for Product Managers. Use when the user needs to analyze competitors, map market positioning, identify feature gaps, or prepare for competitive conversations. Triggers include … | [source](https://github.com/jeremylongshore/claude-code-plugins-plus-skills/tree/e112938a/plugins/productivity/pm-ai-partner/skills/competitor-analyst) |
| `customerio-common-errors` | core | Diagnose and fix Customer.io common errors. Use when troubleshooting API errors, delivery failures, campaign issues, or SDK exceptions. Trigger: "customer.io error", "customer.io not working", "debug customer.io", "customer.io 401", … | [source](https://github.com/jeremylongshore/claude-code-plugins-plus-skills/tree/e112938a/plugins/saas-packs/customerio-pack/skills/customerio-common-errors) |
## Source: jezweb/claude-skills
- Repository: [https://github.com/jezweb/claude-skills](https://github.com/jezweb/claude-skills) (commit `e875a6b`, retrieved 2026-07-14)
- License: MIT
| Skill | Tier | What it adds | Upstream |
|---|---|---|---|
| `proposal-writer` | core | Write a client proposal, quote, scope of work, or engagement letter for a service business. Covers project understanding, scope, timeline, pricing presentation, and terms. Use whenever the user asks for a proposal, quote, project proposal, … | [source](https://github.com/jezweb/claude-skills/tree/e875a6b/plugins/writing/skills/proposal-writer) |
| `nz-business-english` | core | New Zealand business English writing style for professional communications — warm, inclusive, EN-NZ spelling (colour, organise, centre). Use whenever the user is writing for a New Zealand audience: emails, chat messages, proposals, client … | [source](https://github.com/jezweb/claude-skills/tree/e875a6b/plugins/writing/skills/nz-business-english) |
## Source: mohitagw15856/pm-claude-skills
- Repository: [https://github.com/mohitagw15856/pm-claude-skills](https://github.com/mohitagw15856/pm-claude-skills) (commit `876fa30`, retrieved 2026-07-14)
- License: MIT
| Skill | Tier | What it adds | Upstream |
|---|---|---|---|
| `job-story-mapper` | core | Write Jobs-to-be-Done (JTBD) job stories and map customer jobs across functional, social, and emotional dimensions. Use when defining user needs, writing job stories, conducting JTBD research, or reframing features around customer … | [source](https://github.com/mohitagw15856/pm-claude-skills/tree/876fa30/plugins/pm-discovery/skills/job-story-mapper) |
| `customer-outage-notice` | core | Write clear customer-facing outage and service-disruption notifications. Use when asked to write an outage notice, a status-page update, a service-disruption email, a maintenance notice, or an incident update sequence. Produces status-page … | [source](https://github.com/mohitagw15856/pm-claude-skills/tree/876fa30/plugins/pm-crisis/skills/customer-outage-notice) |
| `lifecycle-crm-plan` | core | Design lifecycle marketing / CRM journeys across the customer lifecycle. Use when asked to plan onboarding emails, lifecycle/CRM campaigns, drip sequences, re-engagement or winback flows, or a messaging calendar. Produces a lifecycle plan … | [source](https://github.com/mohitagw15856/pm-claude-skills/tree/876fa30/plugins/pm-growth/skills/lifecycle-crm-plan) |
| `review-response` | core | Write the right reply to a customer review — positive, negative, or mixed. Use when asked to respond to a review, reply to a bad/1-star review, handle online reviews, or write review-response templates. Produces tailored, on-brand … | [source](https://github.com/mohitagw15856/pm-claude-skills/tree/876fa30/plugins/pm-ecommerce/skills/review-response) |
## Source: mukul975/Anthropic-Cybersecurity-Skills
- Repository: [https://github.com/mukul975/Anthropic-Cybersecurity-Skills](https://github.com/mukul975/Anthropic-Cybersecurity-Skills) (commit `673da1f`, retrieved 2026-07-14)
- License: Apache-2.0
| Skill | Tier | What it adds | Upstream |
|---|---|---|---|
| `analyzing-macro-malware-in-office-documents` | core | Analyzes malicious VBA macros embedded in Microsoft Office documents (Word, Excel, PowerPoint) to identify download cradles, payload execution, persistence mechanisms, and anti-analysis techniques. Uses olevba, oledump, and VBA … | [source](https://github.com/mukul975/Anthropic-Cybersecurity-Skills/tree/673da1f/skills/analyzing-macro-malware-in-office-documents) |
| `performing-thick-client-application-penetration-test` | core | Conduct a thick client application penetration test to identify insecure local storage, hardcoded credentials, DLL hijacking, memory manipulation, and insecure API communication in desktop applications using dnSpy, Procmon, and Burp Suite. | [source](https://github.com/mukul975/Anthropic-Cybersecurity-Skills/tree/673da1f/skills/performing-thick-client-application-penetration-test) |
| `analyzing-office365-audit-logs-for-compromise` | core | Parse Office 365 Unified Audit Logs via Microsoft Graph API to detect email forwarding rule creation, inbox delegation, suspicious OAuth app grants, and other indicators of account compromise. | [source](https://github.com/mukul975/Anthropic-Cybersecurity-Skills/tree/673da1f/skills/analyzing-office365-audit-logs-for-compromise) |
| `analyzing-outlook-pst-for-email-forensics` | core | Analyze Microsoft Outlook PST and OST files for email forensic evidence including message content, headers, attachments, deleted items, and metadata using libpff, pst-utils, and forensic email analysis tools for legal investigations and … | [source](https://github.com/mukul975/Anthropic-Cybersecurity-Skills/tree/673da1f/skills/analyzing-outlook-pst-for-email-forensics) |
| `detecting-spearphishing-with-email-gateway` | core | Spearphishing targets specific individuals using personalized, researched content that bypasses generic spam filters. Email security gateways (SEGs) like Microsoft Defender for Office 365, Proofpoint, | [source](https://github.com/mukul975/Anthropic-Cybersecurity-Skills/tree/673da1f/skills/detecting-spearphishing-with-email-gateway) |
## Source: nexscope-ai/eCommerce-Skills
- Repository: [https://github.com/nexscope-ai/eCommerce-Skills](https://github.com/nexscope-ai/eCommerce-Skills) (commit `56f3288`, retrieved 2026-07-14)
- License: MIT
| Skill | Tier | What it adds | Upstream |
|---|---|---|---|
| `market-gap-analysis` | core | Identify underserved market gaps and unmet customer needs in e-commerce. Analyzes competitor blind spots, review pain points, search demand without adequate supply, and emerging customer segments. | [source](https://github.com/nexscope-ai/eCommerce-Skills/tree/56f3288/market-gap-analysis) |
## Source: nexu-io/open-design
- Repository: [https://github.com/nexu-io/open-design](https://github.com/nexu-io/open-design) (commit `4b66023`, retrieved 2026-07-14)
- License: Apache-2.0
| Skill | Tier | What it adds | Upstream |
|---|---|---|---|
| `create-live-artifact-ops` | core | Create a refreshable live operations artifact for customer success, support, or launch review workflows. | [source](https://github.com/nexu-io/open-design/tree/4b66023/plugins/spec/examples/create-live-artifact-ops) |
## Source: ognjengt/founder-skills
- Repository: [https://github.com/ognjengt/founder-skills](https://github.com/ognjengt/founder-skills) (commit `a45931c`, retrieved 2026-07-14)
- License: MIT
| Skill | Tier | What it adds | Upstream |
|---|---|---|---|
| `strategic-planning` | core | Analyzes the founder's business context to deliver the 3 highest-impact next moves for growth (marketing or sales). Asks up to 10 diagnostic questions when needed to uncover bottlenecks, struggles, and opportunities. Use when user needs … | [source](https://github.com/ognjengt/founder-skills/tree/a45931c/skills/strategic-planning) |
| `competitor-intel` | core | Analyzes competitors using web research to provide verified business metrics, actionable leverage strategies, and predicted next moves. Use when user needs competitive intelligence, competitor analysis, market positioning insights, or … | [source](https://github.com/ognjengt/founder-skills/tree/a45931c/skills/competitor-intel) |
## Source: google/skills
- Repository: [https://github.com/google/skills](https://github.com/google/skills) (commit `b15f327`, retrieved 2026-07-14)
- License: Apache-2.0
| Skill | Tier | What it adds | Upstream |
|---|---|---|---|
| `workload-manager-basics` | adjacent | Use this skill to manage Google Cloud Workload Manager evaluations, rules, scanned resources, and validation results by using public client libraries and the REST API. Use when you need to inspect workload best-practice rules, create and … | [source](https://github.com/google/skills/tree/b15f327/skills/cloud/workload-manager-basics) |
| `google-ads-api-quickstart` | adjacent | Guides developers through Google Ads API quickstart: credential setup, choosing from 6 client libraries/REST, configuring environments, and running a "retrieve campaigns" script. Troubleshoots common setup errors: USER_PERMISSION_DENIED, … | [source](https://github.com/google/skills/tree/b15f327/skills/ads/google-ads-api/google-ads-api-quickstart) |
| `google-ads-api-mcp-setup` | adjacent | Guides developers through downloading, configuring, and installing the official open-source Google Ads MCP Server. Use this skill when a user wants to connect their AI assistant (such as Gemini, Claude Code, or Cursor) to their Google Ads … | [source](https://github.com/google/skills/tree/b15f327/skills/ads/google-ads-api/google-ads-api-mcp-setup) |
| `google-mobile-ads-android-migrate-to-next-gen` | adjacent | Migrates Android applications from the old, legacy Google Mobile Ads (GMA) SDK (com.google.android.gms:play-services-ads) to the new GMA Next-Gen SDK (com.google.android.libraries.ads.mobile.sdk:ads-mobile-sdk). Provides comprehensive … | [source](https://github.com/google/skills/tree/b15f327/skills/ads/google-mobile-ads/google-mobile-ads-android-migrate-to-next-gen) |
| `google-mobile-ads-banner` | adjacent | Provides instructions to implement, integrate, or configure Google Mobile Ads (GMA) banner ads in Android and iOS mobile applications. Use when the task involves setting up banner ads in a mobile application. | [source](https://github.com/google/skills/tree/b15f327/skills/ads/google-mobile-ads/google-mobile-ads-banner) |
| `google-mobile-ads-get-started` | adjacent | Provides instructions for integrating the Google Mobile Ads (GMA) SDK. Use this skill when the user wants to get started with, install, integrate, set up, or configure the SDK for AdMob or Ad Manager, GMA Next-Gen SDK or mobile ads … | [source](https://github.com/google/skills/tree/b15f327/skills/ads/google-mobile-ads/google-mobile-ads-get-started) |
| `google-mobile-ads-interstitial` | adjacent | Provides instructions for implementing, integrating, or configuring Google Mobile Ads (GMA) SDK interstitial ads in Android and iOS mobile applications. Use this skill when the task involves setting up interstitial ads. Don't use for … | [source](https://github.com/google/skills/tree/b15f327/skills/ads/google-mobile-ads/google-mobile-ads-interstitial) |
| `google-mobile-ads-rewarded` | adjacent | Provides instructions for implementing, integrating, or configuring Google Mobile Ads (GMA) SDK rewarded ads in Android or iOS mobile applications. Use this skill when the task involves setting up rewarded ads. Don't use for "rewarded … | [source](https://github.com/google/skills/tree/b15f327/skills/ads/google-mobile-ads/google-mobile-ads-rewarded) |
## Source: coreyhaines31/marketingskills
- Repository: [https://github.com/coreyhaines31/marketingskills](https://github.com/coreyhaines31/marketingskills) (commit `33218ff`, retrieved 2026-07-14)
- License: MIT
| Skill | Tier | What it adds | Upstream |
|---|---|---|---|
| `marketing-plan` | core | When the user needs a comprehensive marketing plan for a client, a company they advise, or their own product. Also use when the user mentions "marketing plan," "growth plan," "GTM plan," "go-to-market plan," "AARRR plan," "90-day marketing … | [source](https://github.com/coreyhaines31/marketingskills/tree/33218ff/skills/marketing-plan) |
| `community-marketing` | adjacent | Build and leverage online communities to drive product growth and brand loyalty. Use when the user wants to create a community strategy, grow a Discord or Slack community, manage a forum or subreddit, build brand advocates, increase … | [source](https://github.com/coreyhaines31/marketingskills/tree/33218ff/skills/community-marketing) |
| `revops` | adjacent | When the user wants help with revenue operations, lead lifecycle management, or marketing-to-sales handoff processes. Also use when the user mentions 'RevOps,' 'revenue operations,' 'lead scoring,' 'lead routing,' 'MQL,' 'SQL,' 'pipeline … | [source](https://github.com/coreyhaines31/marketingskills/tree/33218ff/skills/revops) |
| `marketing-ideas` | adjacent | When the user needs marketing ideas, inspiration, or strategies for their SaaS or software product. Also use when the user asks for 'marketing ideas,' 'growth ideas,' 'how to market,' 'marketing strategies,' 'marketing tactics,' 'ways to … | [source](https://github.com/coreyhaines31/marketingskills/tree/33218ff/skills/marketing-ideas) |
| `cold-email` | adjacent | Write B2B cold emails and follow-up sequences that get replies. Use when the user wants to write cold outreach emails, prospecting emails, cold email campaigns, sales development emails, or SDR emails. Also use when the user mentions "cold … | [source](https://github.com/coreyhaines31/marketingskills/tree/33218ff/skills/cold-email) |
| `competitors` | adjacent | When the user wants to create competitor comparison or alternative pages for SEO and sales enablement. Also use when the user mentions 'alternative page,' 'vs page,' 'competitor comparison,' 'comparison page,' '[Product] vs [Product],' … | [source](https://github.com/coreyhaines31/marketingskills/tree/33218ff/skills/competitors) |
| `image` | adjacent | When the user wants to create, generate, edit, or optimize images for marketing — blog heroes, social graphics, product mockups, profile banners, listing visuals, or brand assets. Also use when the user mentions 'AI image generation,' … | [source](https://github.com/coreyhaines31/marketingskills/tree/33218ff/skills/image) |
| `copy-editing` | adjacent | When the user wants to edit, review, or improve existing marketing copy, or refresh outdated content. Also use when the user mentions 'edit this copy,' 'review my copy,' 'copy feedback,' 'proofread,' 'polish this,' 'make this better,' … | [source](https://github.com/coreyhaines31/marketingskills/tree/33218ff/skills/copy-editing) |
| `free-tools` | adjacent | When the user wants to plan, evaluate, or build a free tool for marketing purposes — lead generation, SEO value, or brand awareness. Also use when the user mentions "engineering as marketing," "free tool," "marketing tool," "calculator," … | [source](https://github.com/coreyhaines31/marketingskills/tree/33218ff/skills/free-tools) |
| `product-marketing` | adjacent | When the user wants to create or update their product marketing context document. Also use when the user mentions 'product context,' 'marketing context,' 'set up context,' 'positioning,' 'who is my target audience,' 'describe my product,' … | [source](https://github.com/coreyhaines31/marketingskills/tree/33218ff/skills/product-marketing) |
| `sms` | adjacent | When the user wants to plan, build, or optimize SMS or MMS marketing — including welcome flows, abandoned cart texts, post-purchase, win-back, promotional sends, or transactional/auth SMS. Also use when the user mentions "SMS marketing," … | [source](https://github.com/coreyhaines31/marketingskills/tree/33218ff/skills/sms) |
| `ab-testing` | adjacent | When the user wants to plan, design, or implement an A/B test or experiment, or build a growth experimentation program. Also use when the user mentions "A/B test," "split test," "experiment," "test this change," "variant copy," … | [source](https://github.com/coreyhaines31/marketingskills/tree/33218ff/skills/ab-testing) |
## Source: resend/resend-skills
- Repository: [https://github.com/resend/resend-skills](https://github.com/resend/resend-skills) (commit `2caefff`, retrieved 2026-07-14)
- License: MIT
| Skill | Tier | What it adds | Upstream |
|---|---|---|---|
| `resend-cli` | adjacent | Operate the Resend platform from the terminal — send emails (including React Email .tsx templates via --react-email), manage domains, contacts, broadcasts, templates, webhooks, API keys, logs, automations, and events via the `resend` CLI. … | [source](https://github.com/resend/resend-skills/tree/2caefff/skills/resend-cli) |
| `agent-email-inbox` | adjacent | Use when building any system where email content triggers actions — AI agent inboxes, automated support handlers, email-to-task pipelines, or any workflow processing untrusted inbound email. Always use this skill when the user wants to … | [source](https://github.com/resend/resend-skills/tree/2caefff/skills/agent-email-inbox) |
| `email-best-practices` | adjacent | Use when building email features, emails going to spam, high bounce rates, setting up SPF/DKIM/DMARC authentication, implementing email capture, ensuring compliance (CAN-SPAM, GDPR, CASL), handling webhooks, retry logic, making emails … | [source](https://github.com/resend/resend-skills/tree/2caefff/skills/email-best-practices) |
| `react-email` | adjacent | Use when building HTML email templates with React components, adding a visual email editor to an application using the React Email visual editor, rendering emails to HTML, or sending emails with Resend. Covers welcome emails, password … | [source](https://github.com/resend/resend-skills/tree/2caefff/skills/react-email) |
| `resend` | adjacent | Use when working with the Resend email API — sending transactional emails (single or batch), receiving inbound emails via webhooks, managing email templates, tracking delivery events, managing domains, contacts, broadcasts, webhooks, API … | [source](https://github.com/resend/resend-skills/tree/2caefff/skills/resend) |

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# Market evidence report — client-relations-manager
Source: **20 real job ads** (JSearch API, countries: us 16, gb 4), extracted into the MSSQL evidence store; as of 2026-07-10.
This report contains extracted, aggregated facts only — no ad text is
reproduced (copyright / platform terms).
## Seniority distribution
| Seniority | Ads | Share |
|---|---|---|
| mid | 16 | 80 % |
| n/a | 3 | 15 % |
| junior | 1 | 5 % |
## Tools — full market ranking
| # | Item | Ads | Share |
|---|---|---|---|
| 1 | Microsoft Excel | 6 | 30 % |
| 2 | Microsoft Office | 3 | 15 % |
| 3 | Microsoft Word | 3 | 15 % |
## Hard skills — full market ranking
| # | Item | Ads | Share |
|---|---|---|---|
| 1 | customer service | 11 | 55 % |
| 2 | appointment scheduling | 4 | 20 % |
## Methods — full market ranking
| # | Item | Ads | Share |
|---|---|---|---|
## Responsibilities — full market ranking
| # | Item | Ads | Share |
|---|---|---|---|
| 1 | customer communication | 3 | 15 % |
| 2 | responding to inquiries | 3 | 15 % |
## Regional breakdown
> **Corpus note:** 20 relevant ads in total — below the 100-ad target for a fully reliable ranking. Percentages above should be read as indicative.
### US (us)
**Insufficient evidence** — 16 ads (minimum for a regional ranking: 30). No ranking is reported for this region.
### UK (gb)
**Insufficient evidence** — 4 ads (minimum for a regional ranking: 30). No ranking is reported for this region.
### EU/DACH (de, at, ch, nl)
**Insufficient evidence** — 0 ads (minimum for a regional ranking: 30). No ranking is reported for this region.
## Job title variants in the market
| Title | Ads |
|---|---|
| Customer Service Representative | 5 |
| Client Service Representative | 3 |
| Client Services Representative | 1 |
| Customer Service Rep | 1 |
| Customer Service Representative - Behavioral Health (Monday-Friday 11:00AM-7:30PM EST) | 1 |
| Customer Service Representative - DC/MD/VA | 1 |
| Customer Service Representative - French/English Speaking | 1 |
| Customer Service Representative - State Farm Agent Team Member | 1 |
| Customer Service Representative (Work From Home) | 1 |
| Customer Service Representative with Security Clearance | 1 |
| Healthcare Customer Service Representative - Remote USA | 1 |
| Transportation - Customer Service Representative | 1 |
| Veterinary Customer Service Representative | 1 |
| Work From Home - Client Services Representative | 1 |
Methodology: entities extracted per ad ({hard_skills, tools, methods, responsibilities, seniority}), normalized, counted as DISTINCT ads per entity; report threshold ≥ 3 ads. Headline sections in skills.md/tools.md use the stricter ≥ 20 % threshold.

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# Occupation profile — client relations manager
- **ESCO URI:** http://data.europa.eu/esco/occupation/725090a7-9943-4dae-8079-a6999d21ddba
- **ESCO code:** 2431.6
- **ISCO-08 group:** 2431 — Advertising and marketing professionals
## Description (ESCO)
Client relations managers act as the middle person between a company and its customers. They ensure that the customers are satisfied by providing them with guidance and explanation on their accounts and services received by the company. They also have possible other tasks such as developing plans or delivering proposals.
## Definition
nan
## Alternative labels
- customer service manager
- customer service representative
- customer service executive
- client manager
- CRM manager
- client service manager
- client service representative
- client relationship manager
- consumer relations manager

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# Competences — client relations manager
Source: ESCO v1.2.1 occupation-skill relations (http://data.europa.eu/esco/occupation/725090a7-9943-4dae-8079-a6999d21ddba).
## Essential
- **advise on public relations** (skill/competence)
- **analyse consumer buying trends** (skill/competence)
- **build business relationships** (skill/competence)
- **build trust** (skill/competence)
- **business communication** (knowledge)
- **communicate with customers** (skill/competence)
- **communication principles** (knowledge)
- **corporate social responsibility** (knowledge)
- **corporate sustainability** (knowledge)
- **create solutions to problems** (skill/competence)
- **develop professional network** (skill/competence)
- **fix meetings** (skill/competence)
- **follow company standards** (skill/competence)
- **guarantee customer satisfaction** (skill/competence)
- **identify customer's needs** (skill/competence)
- **identify new business opportunities** (skill/competence)
- **knowledge base** (knowledge)
- **liaise with managers** (skill/competence)
- **manage accounts** (skill/competence)
- **manage customer service** (skill/competence)
- **manage staff** (skill/competence)
- **maximise sales revenues** (skill/competence)
- **perform customers’ needs analysis** (skill/competence)
- **product comprehension** (knowledge)
- **public relations** (knowledge)
- **relationship marketing** (knowledge)
- **supervise the management of an establishment** (skill/competence)
- **supervise work** (skill/competence)
## Optional
- achieve sales targets (skill/competence)
- analyse business plans (skill/competence)
- analyse business processes (skill/competence)
- analyse business requirements (skill/competence)
- analyse customer service surveys (skill/competence)
- business management principles (knowledge)
- collaborate in the development of marketing strategies (skill/competence)
- collect customer data (skill/competence)
- communicate with customer service department (skill/competence)
- contact customers (skill/competence)
- customer relationship management (knowledge)
- customer service (knowledge)
- data protection (knowledge)
- deliver a sales pitch (skill/competence)
- handle customer complaints (skill/competence)
- implement marketing strategies (skill/competence)
- implement sales strategies (skill/competence)
- keep records of customer interaction (skill/competence)
- make strategic business decisions (skill/competence)
- manage contracts (skill/competence)
- measure customer feedback (skill/competence)
- monitor customer service (skill/competence)
- perform business analysis (skill/competence)
- perform customer management (skill/competence)
- perform market research (skill/competence)
- plan health and safety procedures (skill/competence)
- plan marketing campaigns (skill/competence)
- sales strategies (knowledge)
- study sales levels of products (skill/competence)
- supervise sales activities (skill/competence)
- teach customer service techniques (skill/competence)
- train employees (skill/competence)
<!-- market-evidence -->
## Market evidence (job-ad analysis, 20 ads, as of 2026-07-10)
Share of analyzed job ads mentioning the item (threshold ≥ 20 %). Source: JSearch/Adzuna APIs.
### Hard skills
- customer service — **55 %**
- appointment scheduling — **20 %**
<!-- market-evidence -->

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# Tasks & work activities — client relations manager
Source: O*NET 30.3, occupation 13-1161.00 (Market Research Analysts and Marketing Specialists) — manual nearest-occupation mapping via ISCO group 2431; the official ESCO crosswalk has no entry for this ESCO occupation.
## Task statements
- **[Core]** Collect and analyze data on customer demographics, preferences, needs, and buying habits to identify potential markets and factors affecting product demand.
- **[Core]** Prepare reports of findings, illustrating data graphically and translating complex findings into written text.
- **[Core]** Measure and assess customer and employee satisfaction.
- **[Core]** Forecast and track marketing and sales trends, analyzing collected data.
- **[Core]** Seek and provide information to help companies determine their position in the marketplace.
- **[Core]** Measure the effectiveness of marketing, advertising, and communications programs and strategies.
- **[Core]** Conduct research on consumer opinions and marketing strategies, collaborating with marketing professionals, statisticians, pollsters, and other professionals.
- **[Core]** Attend staff conferences to provide management with information and proposals concerning the promotion, distribution, design, and pricing of company products or services.
- **[Core]** Gather data on competitors and analyze their prices, sales, and method of marketing and distribution.
- **[Core]** Monitor industry statistics and follow trends in trade literature.
- **[Core]** Devise and evaluate methods and procedures for collecting data, such as surveys, opinion polls, or questionnaires, or arrange to obtain existing data.
- **[Core]** Develop and implement procedures for identifying advertising needs.
- **[Core]** Direct trained survey interviewers.
## Detailed work activities
- Analyze consumer trends.
- Analyze industry trends.
- Analyze market conditions or trends.
- Conduct surveys in organizations.
- Develop business or market strategies.
- Discuss business strategies, practices, or policies with managers.
- Establish business management methods.
- Gather organizational performance information.
- Measure effectiveness of business strategies or practices.
- Monitor business indicators.
- Prepare research reports.
- Supervise employees.

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# Tools & technology — client relations manager
Source: O*NET 30.3, occupation 13-1161.00 (Market Research Analysts and Marketing Specialists) — manual nearest-occupation mapping via ISCO group 2431; the official ESCO crosswalk has no entry for this ESCO occupation.
| Software | Category | Hot technology |
|---|---|---|
| Adobe Acrobat | Document management software | yes |
| Adobe After Effects | Video creation and editing software | yes |
| Adobe Creative Cloud software | Graphics or photo imaging software | yes |
| Adobe Illustrator | Graphics or photo imaging software | yes |
| Adobe InDesign | Desktop publishing software | yes |
| Adobe Photoshop | Graphics or photo imaging software | yes |
| Amazon Redshift | Data base user interface and query software | yes |
| Apache Hadoop | Data base management system software | yes |
| Apache Hive | Data base management system software | yes |
| Apple macOS | Operating system software | yes |
| Asana | Cloud-based data access and sharing software | yes |
| Canva | Graphics or photo imaging software | yes |
| Cascading style sheets CSS | Web platform development software | yes |
| ESRI ArcGIS software | Geographic information system | yes |
| Facebook | Web page creation and editing software | yes |
| Google Analytics | Data mining software | yes |
| Google Docs | Word processing software | yes |
| Google Looker Analytics | Business intelligence and data analysis software | yes |
| HubSpot software | Sales and marketing software | yes |
| Hypertext markup language HTML | Web platform development software | yes |
| IBM SPSS Statistics | Analytical or scientific software | yes |
| JavaScript | Web platform development software | yes |
| Marketo Marketing Automation | Sales and marketing software | yes |
| Microsoft Access | Data base user interface and query software | yes |
| Microsoft Excel | Spreadsheet software | yes |
| Microsoft Office software | Office suite software | yes |
| Microsoft Outlook | Electronic mail software | yes |
| Microsoft PowerPoint | Presentation software | yes |
| Microsoft Project | Project management software | yes |
| Microsoft SharePoint | Document management software | yes |
| Microsoft SQL Server | Data base user interface and query software | yes |
| Microsoft Visio | Process mapping and design software | yes |
| Microsoft Visual Basic | Development environment software | yes |
| Microsoft Visual Basic for Applications VBA | Development environment software | yes |
| Microsoft Word | Word processing software | yes |
| MySQL | Data base user interface and query software | yes |
| Oracle PeopleSoft | Enterprise resource planning ERP software | yes |
| PHP | Web platform development software | yes |
| R | Object or component oriented development software | yes |
| Red Hat Enterprise Linux | Operating system software | yes |
| Salesforce software | Customer relationship management CRM software | yes |
| SAP software | Enterprise resource planning ERP software | yes |
| SAS | Analytical or scientific software | yes |
| Slack | Cloud-based data access and sharing software | yes |
| Structured query language SQL | Data base user interface and query software | yes |
| Tableau | Business intelligence and data analysis software | yes |
| Teradata Database | Data base management system software | yes |
| The MathWorks MATLAB | Analytical or scientific software | yes |
| TikTok | Video creation and editing software | yes |
| WordPress | Web page creation and editing software | yes |
| Zoom | Video conferencing software | yes |
| 3M Post-it App | Word processing software | |
| AcaStat Software | Analytical or scientific software | |
| Act! | Customer relationship management CRM software | |
| Adaptive conjoint analysis ACA software | Analytical or scientific software | |
| Adobe ActionScript | Development environment software | |
| Adobe Dreamweaver | Web page creation and editing software | |
| Adxstudio, for Microsoft | Content workflow software | |
| Airtable | Data base user interface and query software | |
| AndersonBell Abstat | Analytical or scientific software | |
| Apache Pig | Data base management system software | |
| Apple Final Cut Pro | Video creation and editing software | |
| Apple Keynote | Presentation software | |
| Aprimo Marketing | Enterprise resource planning ERP software | |
| Basecamp | Project management software | |
| Blackbaud The Raiser's Edge | Customer relationship management CRM software | |
| ClassApps SelectSurveyASP | Project management software | |
| Cytel LogXact | Analytical or scientific software | |
| Cytel Software XLMiner | Data mining software | |
| Data analysis software | Analytical or scientific software | |
| Database software | Data base user interface and query software | |
| Delphi Technology | Financial analysis software | |
| Digivey software (expert system feature) | Expert system software | |
| Digivey software (point of sale feature) | Point of sale POS software | |
| Dropbox | Cloud-based data access and sharing software | |
| Drupal | Web platform development software | |
| Dynamic hypertext markup language DHTML | Web platform development software | |
| Evernote | Word processing software | |
| Extensible hypertext markup language XHTML | Web platform development software | |
| Factiva | Information retrieval or search software | |
| FedBizOps | Information retrieval or search software | |
| FileMaker Pro | Data base user interface and query software | |
| Financial planning software | Financial analysis software | |
| Galilee Enterprise TargetPro | Customer relationship management CRM software | |
| Geographic information system GIS marketing software | Data base user interface and query software | |
| GLOBE Claritas | Analytical or scientific software | |
| GMI NET-MR | Data base user interface and query software | |
| Google Ads | Sales and marketing software | |
| Google Drive | Cloud-based data access and sharing software | |
| Google Slides | Presentation software | |
| GroupMe | Instant messaging software | |
| IBM Cognos Impromptu | Business intelligence and data analysis software | |
| IBM Information Management System (IMS) | Data base user interface and query software | |
| IBM Intelligent Miner | Data mining software | |
| IBM Notes | Electronic mail software | |
| Insightful Corporation Confirmit | Customer relationship management CRM software | |
| Insightful S-PLUS | Analytical or scientific software | |
| Instagram | Web page creation and editing software | |
| Intellimed | Data base user interface and query software | |
| LexisNexis | Information retrieval or search software | |
| LinkedIn | Web page creation and editing software | |
| LogiXML Ad-HOC | Desktop publishing software | |
| LogMeIn GoToMeeting | Video conferencing software | |
| LogMeIn GoToWebinar | Network conferencing software | |
| Loom | Video creation and editing software | |
| Map Maker | Categorization or classification software | |
| Medstat/INFORUM | Information retrieval or search software | |
| Microsoft Dynamics | Enterprise resource planning ERP software | |
| Microsoft Publisher | Desktop publishing software | |
| MicroStrategy | Business intelligence and data analysis software | |
| Minitab | Analytical or scientific software | |
| Mintel Reports | Information retrieval or search software | |
| NCR Teradata Warehouse Miner | Data mining software | |
| Neoforma Healthcare Products Information Services HPIS Market Intelligence | Information retrieval or search software | |
| NetSuite ERP | Enterprise resource planning ERP software | |
| NortonLifeLock cybersecurity software | Transaction security and virus protection software | |
| Oracle Business Intelligence Enterprise Edition | Business intelligence and data analysis software | |
| Oracle Darwin | Data mining software | |
| Oracle Eloqua | Customer relationship management CRM software | |
| Oracle Hyperion | Enterprise resource planning ERP software | |
| Palisade StatTools | Analytical or scientific software | |
| Perseus SurveySolutions | Project management software | |
| Provalis Research Simstat | Analytical or scientific software | |
| Qlik Tech QlikView | Business intelligence and data analysis software | |
| SAP Business Objects | Enterprise resource planning ERP software | |
| SAP Crystal Reports | Data base reporting software | |
| Sawtooth Choice-Base Conjoint CBS | Analytical or scientific software | |
| Sawtooth Composite Product Mapping CPM | Analytical or scientific software | |
| Sawtooth SSI Web | Desktop publishing software | |
| SmugMug Flickr | Graphics or photo imaging software | |
| Social media sites | Web page creation and editing software | |
| StataCorp Stata | Analytical or scientific software | |
| StatPac | Analytical or scientific software | |
| Survey software | Analytical or scientific software | |
| TechExcel ServiceWise | Customer relationship management CRM software | |
| Thomson Dialog | Graphics or photo imaging software | |
| Thomson Financial Investext | Information retrieval or search software | |
| TNS MarketWhys | Analytical or scientific software | |
| TNS Miriad | Analytical or scientific software | |
| TranspoLink BidLeads | Data base user interface and query software | |
| UNISTAT Statistical Package | Analytical or scientific software | |
| Vantage MCIF | Customer relationship management CRM software | |
| Verispan Patient Parameters | Information retrieval or search software | |
| Walmart Retail Link | Information retrieval or search software | |
| Web browser software | Internet browser software | |
| WeVideo | Video creation and editing software | |
| WinCross | Analytical or scientific software | |
| WorldAPP KeySurvey Suite | Data base user interface and query software | |
| YouTube | Video creation and editing software | |
<!-- market-evidence -->
## Market evidence (job-ad analysis, 20 ads, as of 2026-07-10)
Share of analyzed job ads mentioning the item (threshold ≥ 20 %). Source: JSearch/Adzuna APIs.
### Tools
- Microsoft Excel — **30 %**
<!-- market-evidence -->