3.3 KiB
3.3 KiB
Competences — client relations manager
Source: ESCO v1.2.1 occupation-skill relations (http://data.europa.eu/esco/occupation/725090a7-9943-4dae-8079-a6999d21ddba).
Essential
- advise on public relations (skill/competence)
- analyse consumer buying trends (skill/competence)
- build business relationships (skill/competence)
- build trust (skill/competence)
- business communication (knowledge)
- communicate with customers (skill/competence)
- communication principles (knowledge)
- corporate social responsibility (knowledge)
- corporate sustainability (knowledge)
- create solutions to problems (skill/competence)
- develop professional network (skill/competence)
- fix meetings (skill/competence)
- follow company standards (skill/competence)
- guarantee customer satisfaction (skill/competence)
- identify customer's needs (skill/competence)
- identify new business opportunities (skill/competence)
- knowledge base (knowledge)
- liaise with managers (skill/competence)
- manage accounts (skill/competence)
- manage customer service (skill/competence)
- manage staff (skill/competence)
- maximise sales revenues (skill/competence)
- perform customers’ needs analysis (skill/competence)
- product comprehension (knowledge)
- public relations (knowledge)
- relationship marketing (knowledge)
- supervise the management of an establishment (skill/competence)
- supervise work (skill/competence)
Optional
- achieve sales targets (skill/competence)
- analyse business plans (skill/competence)
- analyse business processes (skill/competence)
- analyse business requirements (skill/competence)
- analyse customer service surveys (skill/competence)
- business management principles (knowledge)
- collaborate in the development of marketing strategies (skill/competence)
- collect customer data (skill/competence)
- communicate with customer service department (skill/competence)
- contact customers (skill/competence)
- customer relationship management (knowledge)
- customer service (knowledge)
- data protection (knowledge)
- deliver a sales pitch (skill/competence)
- handle customer complaints (skill/competence)
- implement marketing strategies (skill/competence)
- implement sales strategies (skill/competence)
- keep records of customer interaction (skill/competence)
- make strategic business decisions (skill/competence)
- manage contracts (skill/competence)
- measure customer feedback (skill/competence)
- monitor customer service (skill/competence)
- perform business analysis (skill/competence)
- perform customer management (skill/competence)
- perform market research (skill/competence)
- plan health and safety procedures (skill/competence)
- plan marketing campaigns (skill/competence)
- sales strategies (knowledge)
- study sales levels of products (skill/competence)
- supervise sales activities (skill/competence)
- teach customer service techniques (skill/competence)
- train employees (skill/competence)
Market evidence (job-ad analysis, 20 ads, as of 2026-07-10)
Share of analyzed job ads mentioning the item (threshold ≥ 20 %). Source: JSearch/Adzuna APIs.
Hard skills
- customer service — 55 %
- appointment scheduling — 20 %