client-relations-manager/references/profile.md

Occupation profile — client relations manager

• ESCO URI: http://data.europa.eu/esco/occupation/725090a7-9943-4dae-8079-a6999d21ddba
• ESCO code: 2431.6
• ISCO-08 group: 2431 — Advertising and marketing professionals

Description (ESCO)

Client relations managers act as the middle person between a company and its customers. They ensure that the customers are satisfied by providing them with guidance and explanation on their accounts and services received by the company. They also have possible other tasks such as developing plans or delivering proposals.

Definition

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Alternative labels

• customer service manager
• customer service representative
• customer service executive
• client manager
• CRM manager
• client service manager
• client service representative
• client relationship manager
• consumer relations manager